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    Quest Diagnostics

    2.5 (12 reviews)
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    6 years ago

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    23 days ago

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    6 years ago

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    9 years ago

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    Labcorp

    Labcorp

    2.1(21 reviews)
    0.5 mi

    Just trying to resolve situation before it creates problems for everyone. Do I have to give stars?…read more Made an appointment online, left work early to get to appointment. Arrived early and found the waiting room an proceeded to wait for over an hour past my appointment time. Today, received an email from them that they had everything processed and would be invoicing my insurance. Great - except they are invoicing my secondary insurance and not my primary. So I call the number and they need an invoice, tell them I don't have this, it was all just done a couple days ago but would like to clear up the insurance information before it causes chaos. They can't do anything about it for 7 days until the invoice comes through. So I try to call the local lab to get them to update it and they can't do anything. They give me customer service number, they can't do anything either and put me through to billing. Billing again advises they need invoice number. I ask them to just update my account to avoid all this trouble of them billing secondary, getting rejected, then having to contact me, billing primary etc. They tell me they can't do that, that they don't keep any records on file. So how are you billing the insurance then?? Also while on the phone with the rep, she proceeds to give customer service attitude, and if you have worked in customer service you know what I mean. I advised her that I don't appreciate it and that I have worked in the field so I know what she is doing. She proceeds to then argue with me that if I would just listen, she is not giving me attitude. Finally gave up, advised I wouldn't be paying any invoices they sent me and she said that was fine, when the information is sent, I can resend my insurance information to them. WTH?! So if you do HAVE to go here, make sure they have ALL your information correctly because they don't care about you or your time.

    New location, scheduled, and they don't even have a rep on staff to do urine checks. They never…read morecontacted me to indicate this issue. Not professional.

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    Quest Diagnostics - laboratorytesting - Updated May 2026

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