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    Pack&Go

    3.0 (17 reviews)
    Closed • 9:00 am - 10:00 pm

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    Bre M.

    Before I give this review of my horrible moving experience from Texas to Arizona, I would like to thank Sarah and Dustin for their attempts to help in this situation. Moving long distance is never easy but my experience was unacceptable and included a DOT Violation 49 CFR § 375.703 which I will explain below. On January 6th, Leo and two teenagers showed up in an Enterprise Truck that carried another load to load my items from Corpus Christi, TX. Before Leo arrived he sent me alarming text messages asking "if I lived on a military base" because his helpers looked really young and he wasn't sure if they had a record. Red flag #1. I should also start by saying I used Americas First Moving who is a broker that I WILL NEVER use again also due to their poor assistance which is how Pack & Go was selected. When Leo and team did arrive, almost an hour after their initial time given. I was met with unprofessionalism to include being told that it could take up to 30 days for my items to arrive, that American Moving Services was crap and that Leo did not trust his helpers. Yes, I did read my contract and was aware this was a possibility of up to 30 days, however when I spoke to America's First Moving they had assured me of a certain delivery day. They of course threw the contract back at me so I asked for my call to be pulled if it was recorded. American Moving also did not provide me with the payment terms (deposit, then 2nd payment could be cash or card with a 5% processing fee, and that final payment had to be cash or money order. These payment terms were provided to me once I had signed my contract (which I expressed to Brian Malone who was the representative that I worked) that this is bad business to let me know after signing. This information should have been communicated prior. Once my items were loaded by Pack & Go, I provided a first available delivery date of January 9th. I was excited to hear that my items were going to be delivered on January 13th. Here is where this becomes a nightmare. A different driver from Virginia named Eddie delivered my items and before he unloaded I had to give my cash amount of $1,246. I gave him $1,300 since I did not have change. This was when I realized that all of my items were not loaded from Pack & Go's Oklahoma warehouse. Again, I had to pay the full cash amount before my load could be unloaded (DOT Violation 49 CFR § 375.703). My items that were missing were: All of my sofa cushions (total of 6), three out of 4 dining room chairs, my custom side table, night stand, and holiday tote. I immediately called Pack & Go the next day to inform them and was told "I could not be provided with an ETA of when my items would be delivered because they needed to find a new driver and have a truck full that was coming back to Arizona." I understand needing to do what's best for business operations, however this was not my fault that my items were left. This required me to call daily for a status update until my missing items were delivered on January 31st. So from January 13-January 31st I had to deal with this with the pit in my stomach that I had paid in full and had to wait at minimum 30 days for any type of compensation which still never came for the inconvenience as I was told would happen due to all of this. I write this because I do not want anyone else to have to experience this. Maybe for local moves Pack & Go would be better but for long distance I WOULD NOT RECOMMEND using them if you'd like to have all of your items delivered at one time and without having some items damaged as well.

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    19 days ago

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    15 days ago

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    4 months ago

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    3 months ago

    David and Steve did an amazing job and were very carful and efficient! They did a great job!!

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    8 months ago

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    8 months ago

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    9 months ago

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    11 months ago

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    2 years ago

    Fast service on short notice. Price was steep but I called on 4pm Friday. Super happy with how it turned out. Adam is a nice guy

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    2 years ago

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    Review Highlights - Pack&Go

    “Adam, the driver, was in touch with me the day before the big move, confirming time and pick up location.”

    Mentioned in 2 reviews

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    Moovin & Groovin - Moving Services
 Oklahoma City

    Moovin & Groovin

    (11 reviews)

    I cannot say enough good things about these guys! They were able to accommodate me incredibly last…read moreminute when I was in a time crunch, and what we all thought would be a relatively quick move ended up taking SO much longer than expected and going very late into the night. They never once made me feel rushed or like I was inconveniencing them, and they stayed so positive, kind, and helpful the entire time. They went above and beyond, helping me with every random little thing that came up like finding me a stand on amazon that would fit my tv and giving me opinions on my decor when I needed advice. Just genuinely such nice people and such a great experience. I'm incredibly grateful for how accommodating and helpful they were, especially on such short notice. Would absolutely recommend them to anyone and would use them again in a heartbeat!

    We requested two trucks and four movers. They initially could not get the contract correct and it…read morehad conflicting information where we were getting one truck and two movers on one side of the document and two trucks and two movers document and they tried to reassure me that I was actually getting two trucks and four movers and I was trying to clearly communicate that this is a contractual agreement and that there's conflicting information and the contract needs to be correct. It took three attempts before the contract was actually written correct correctly. But that didn't matter because they were supposed to be there between six and 630 on a hot August day and they arrived at about 640 with one truck. I specifically asked if they were full-time workers or hired and they shared with me they were full-time and they also shared that they had their own moving trucks and they actually showed up in a U-Haul truck. Of course at this point when you're ready to move an entire house they kind of have you over a bend and they realize this so I had three movers and one truck and I made a phone call and I talked with the Oklahoma City manager, not the initial person out of Tulsa and he was very like well things happen, you know we're doing our best we have to pivot, blah, blah, blah blah blah, and they can go get another truck you know, U-Haul doesn't open until seven. They had a truck breakdown and they knew they didn't have their own moving truck last week. So again he kept saying well we can go wait at U-Haul but it's gonna slow down your move and we could get started and go ahead and get them going. Yada yada yada basically blew us off so we had one truck and three guys they started and they did move at a fairly consistent, slow pace. So they filled up one truck and if they would've had the second truck there we could've kept going. But what they had to do was they had to take an hour and 25 minutes to go get the second truck and they acted like well. it's really not a big deal but it actually is because if they would've had the second truck, they could've taken their hour lunch and then we could've gotten ahead of the game by 25 extra minutes. They were one supervisor type person and two younger guys, and then the third younger guy came along at 9:15. I called the owner Corey and all I got was things happen and we have to pivot and protocol this and protocol that and protocol this and he said they should communicate with you when the fourth guy is coming and there was no communication and he said well our protocol says this there is no communication. One of the young men dinged our Wall my husband ended up, going to Walmart to get some plaster and fixing it and painting it Someone else broke a lamp. And then one of the gentlemen opened our glass door too hard and the little thing that you slide to keep the glass door open broke. At this point, we just wanted them to leave. We did get a $100 discount for the hole in the wall and they are "ordering a lamp that should be there Tuesday or Wednesday we shall see. I really liked Corey the one from Tulsa, but he's a salesman and just be mindful of that. Jacob in Oklahoma City could give a rats behind. It was a debacle from the start. I had one young man who was dropping the F bomb in my home the other one his pants were literally falling down because he forgot to wear a belt. It just wasn't a great experience at all moving as stressful enough, but they certainly knew they had you over the barrel and when they just act like they don't care and that's my opinion, it makes it even worse. We end up tipping the movers. It's a hot August day over 100° took him a long time but my point being they knew they weren't gonna have two trucks for the contract and I think that's just shady. I would not recommend them based on my experience and my personal opinions .

    Thunder Moving - Got it done in record time!

    Thunder Moving

    (43 reviews)

    I had a very good experience with Thunder Moving…read more I had already gotten quotes from several companies when I messaged Kye on Yelp. I am glad I switched for a few reasons. 1) Some other moving companies charge you from the time their truck leaves their own building to the time they get back to their own building, which makes zero sense. Thunder Moving only charges you for time the guys spend actually moving, down to the minute. 2) Kye responds basically instantly, most of the time within minutes. Communication was flawless, which is of insane importance on days where everything overlaps and needs to happen as smoothly as possible. 3) I told Kye I couldn't match an exact 2:00 PM window because I was closing on my house right at 1:00 PM and didn't know how long it would take. He said it was no problem and that he would let the team know. I happened to close early and messaged Kye and the moving team called me within like 20 minutes. 4) Clayton and Cade were very polite and professional. They had a trustworthy, small business demeanor and at no point did I feel uncomfortable in a series of potentially stressful/vulnerable situations. I immediately told them that I had one item I was worried about, a massive marble table that took me and my friends great effort to move. Clayton and Cade picked it up like a Ritz cracker and said that they could do it no problem. When placing the actual table at the new house, I initially wanted them to put it off-center to fit a side table in the dining room, but Cade said, "Do you want it under the light?" and I thought, "duh, he's right." I'm glad he said something cuz it would be a royal pain in my ass to move it later, even a few feet. Clayton seemed to have the leadership role and asked all the right questions and was very efficient with time and going over paperwork. He started the clock literally the minute they started moving so there was no "bloat" or an inflated price. He even slightly corrected a few minutes we had spent going over some things since the actual moving was done. Overall, he came across very knowledgeable and definitely has leadership potential. Cade was awesome too and super friendly. When I first saw them get out of the truck, I thought "man these guys are string beans," but actually they were super strong. At one point Cade was carrying a million pound object with just his fingers and had a facial expression like he was carrying a piece of paper. From the time the clock started to the time they were done, they were in constant movement. There was no slacking or breaks, not that I would have complained if they needed breaks. I'm just pointing out these two guys were super efficient. They made a plan for every object and communicated well between each other. Anyone who's moved knows that the planning part is the most important when trying to fit weird-shaped things through small doors and they made a great team. It would have taken me and my friends double the amount of time with triple the amount of headache. 5) The ending price was actually cheaper than I expected. There were no hidden fees, literally just the math of the hourly rate times the minutes used. I think maybe there were some minor charges for things like wrap or something, but I either didn't use it or didn't use much. 6) Their Yelp reviews were WAY better than competitors. Even the complaints seem to have the irate customer dying off on responses while Kye is still replying. If you're that mad and have a justifiable reason, I don't see why you wouldn't keep following up both in email and on Yelp. Definitely seems like if Thunder were in the wrong, you wouldn't let them have the last word and just give up. Anyway, obviously I can't speak to their ability to handle disputes, etc. since my experience was seamless, but I've worked in CS/Management for a long time and have dealt with thousands of irate customers. I've never seen a customer who was absolutely in the right just stop responding. If you got the proof, you got the proof, and you aren't going to stop chasing money that you feel is yours. Just my two cents. Anyway, moving is super annoying and I hope I never have to do it again. Even with Thunder doing all the heavy lifting, I'm exhausted and in pain. But if I had to move again I would for sure use Thunder Moving and highly recommend them.

    I was reading all thier reviews on their website and saw allot of 5 star reviews and all I can say…read moreis it must be from all their relatives because I never saw the company do or act in any way but negative. Read all thier reviews because my experience was just like most of the 1 star reviews. Unprofessional, but more importantly they are con men. And no this isn't another Karen they literally ripped me off with one of their standard business practices, the bait and switch. Their employee had my wife sign a phone that was in the middle of a chaotic move. She didn't speak with them I did so she had no idea that the contract was nothing that I had agreed to nor that the ins. They carried was in itself a con (I mean who in their right mind would agree to insurance that paid .60 cents a pound on all their prized possessions?). They not only damaged my stuff they left so many things behind that im still noticing things missing. They are the worst that society has to offer in this day and age. All about their selves and could care less about their customers. So hire them if you want to but remember when u get ripped off for thousands of dollars of your property and most valued possessions dont say you haven't been warned k.

    Pack&Go - movers - Updated October 2026

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