I recently began shopping PacSun for my preteen. This store carries quality and trendy fashions. Yesterday we visited and shopped the B1G2 Free Sale on a few clearance items. An excellent deal for denim items and shorts ! Customer Service has been fabulous at this location ! The sales floor associates are cheerful and helpful. I love the selection of styles here for teenagers.
The trouble I experienced happened at checkout when a gentleman informed me " we have a new system and may not be able to find your Rewards account". A new system should not create a problem for a hardworking paying customer. I was offered the option to create a duplicate account. Which is ridiculous. I declined. Previously I signed up as a Rewards member. My phone number and email address are on file. I provided a QR code and my account that I have access to on the Mobile App. This still did not suffice. I was I unable to use my $5 coupon towards the purchase and did not receive points for my purchase. I was advised to contact Customer Service. Despite this inconvenience, I enjoyed shopping with my daughter, and hope not to encounter an experience like this again. read more