So...I needed a new MRI, came here because it's close to home. Office staff always quick to take…read moreyour money before services are rendered and then make you wait more than a customary 15-20 minutes. Reading material on their office is limited to medical journals from last year and Walmart ads. Getting through to a live person with any questions on their office phone is difficult. I was reminded how dismal this place is

Absolutely the worst front desk. Cat scan technician was…read moregreat front desk. People are rude and do not tell you the truth. They told me on the phone I could wait for a stat. Report of my cat scan.When I got there and I was waiting, they told me 24hrs to 48 hrs.. They gave me paper to look at my imaging to scan, and it says on the paper image is available right away.Four hours later no images.

I only rate a 5 star is only because of Janet with that being said Where is Janet K. I never have…read moreissue getting our patients in, whenever a patient calls us back after issue with location I call janet to smooth things over. And I am getting many complaints now. When you have a great person such as Janet who takes her time who goes beyond the call of duty it's rare but truly appreicated. Janet makes my work load easier.

1. Scheduling is abysmal - waited nearly an hour in the waiting room for an MRI, although I arrived…read moreat the time scheduled. 2. Turn-around time is 7-10 business days to provide the results to the doctor 3. Staff - other than the receptionist - is friendly

Free parking lot on site;entrance is on Sepuveda, south of Marine…read more Staff are very friendly. Nice waiting room. Clean gender neutral restroom. Chilled water dispenser for patients. We arrived early for my husband's CT Scan. The waiting room only had one other patient. My husband was brought in within 10 minutes! We were driving home before the actual appointment time! Hahaha! Open long hours: 6:30am- 11pm! Wow!

I had the best experience! Appointment at 7pm and the nurse tech was so gentle and sweet! She had…read morebeen doing mammograms 15 years and it showed. Painless and fast.

Came in for an abdominal ultrasound which my gastroenterologist sends me in for a couple times a…read moreyear. I enjoy coming here for tests since I can take care of my check in online ahead of time and don't have to waste time hanging around. The majority of the staff is very well trained and pleasant to the patients. It took a bit longer today since an intern was assigned to conduct a test and had to get clearance from someone in charge to ensure all the images were acceptable before they let me go. I could tell she didn't have too much experience since she forgot to tell me breathe again after telling me to hold my breath the first time. She also didn't give me a whole lot of time in between talking a deep breath, holding it, and being allowed to breathe again. Felt a bit like a marathon. No harm done though. Everyone from the check in clerk to the staff taking me to the assigned room and giving me the instructions to prepare for the technician who was coming soon, was very pleasant and they made me feel comfortable throughout the entire process. The breathing glitch was the only downside but she was very pleasant so I'll cut her some slack. Everybody has to start someplace right?

** Update on the bill ***…read more Recently I received a bill for a routine abdomen ultrasound and I was completely dumbfounded by the bill. This imaging facility charged $2.6k for an ultrasound service and I ended up being responsible for half of the remaining balance. Later I found out that Cedars-Sinai (Torrance Memorial is an affiliate of Cedars-Sinai) charges some of the highest rates for abdominal ultrasounds (CPT 76700) in Los Angeles County for standard PPO plans and the median negotiated prices in Los Angeles County are lower than four figures. I did send a message through their feedback portal ( http://torrancememorial.org/patientfeedback ) and honestly I was not surprised that they didn't respond even after I had left my contact information and asked to be contacted regarding this matter. I ended up calling the billing department and the staff simply said that's how it is billed & the only action they took was mailing the itemized charges. Main takeaway message - only come here if you have HMO insurance. If you have PPO insurance, get a price check on the Torrance Memorial website on price transparency ( https://www.torrancememorial.org/patients-visitors/billing-insurance/price-transparency/ ) by reviewing the machine-readable file that provides pricing information before committing to an imaging service at this facility.

I called multiple times on different days to try to make an appointment. I made an appointment…read moreonline and provided both my email and phone number but never got any confirmation. I called to try to confirm and left a voicemail but no one ever picked up or returned my call. How can a place run like this?

Dr. Kian is by far the best chiropractor I've ever had. Unlike the previous chiropractors I had…read moreseen, he took the time to teach me about biomechanics and how exactly my bad posture/stretching habits negatively affect my spine and body. He also taught me numerous exercises and stretches to prevent further back aches and injuries. His adjustments were very effective, and he always made sure that I was doing ok before proceeding with further adjustments. If you're looking for effective treatment from a chiropractor who is very friendly and truly cares about his patients, I highly recommend Dr. Kian.

I was referred by a close friend and The packages seem reasonable so I came in at 14 weeks get a…read moresneak peek for The genders of my babies. They changed an extra $10 because I'm having twins but it was still a reasonable package for the basic 4D ultrasound only $104. This place is quiet and comfortable Private room with plenty of extra space for a little entourage, friends or family to sit comfortably and view the big screen ultrasound. The ultrasound technician was amazing. Friendly and polite and funny. I felt very comfortable with her. thanks again for the wonderful experience I will return towards the end of my pregnancy for another view of my babies. Hopefully I can see thier sweet faces next time, as they will be more mature and developed facial features. Can't wait.

[NOTE: This post has been revised due to them trying to take it down. To the owner: If you try to…read moretake down the post again, I will put it back up. You can't ban future disgruntled customers from writing honest negative Yelp reviews and then lying about what they said. Future customers, be warned the owner will try and get your Yelp review taken down. So, this post had to be rewritten. See owner's comment on 4/18 date - this was rewritten and freshly posted on 4/21. Therefore, the owners response does not match this review because it has been totally rewritten and is 100% within Yelp Guidelines. FYI: I NEVER once mentioned the ultrasound technician by name because I never knew her name. Therefore, I NEVER shared private/personal info.] Terrible service at First Look. Original owners that owned this place over 6 years ago were much more professional and the ultrasound technician was better too. The new ultrasound technician was extremely patronizing and rude. In earlier visits when I wasn't far along, she discussed stuff that was VERY unprofessional and something she shouldn't be talking about to random clients. I felt very, VERY uncomfortable with what she was sharing with me and felt that she crossed professional boundaries. When I returned further along at 29 weeks, I expected to get better pictures. She kept saving and clicking pictures that were very distorted. When I shared my concern that everything looks distorted, she said in a very patronizing way: "Look, the baby isn't going to take the cord, move it out of the way, and smile for the camera." At that point, I told her she was being incredibly rude. They charged $142 + tax for pictures that did not show the baby at all. The owner claims that they allow people to return if the pictures are not good. However, if the ultrasound technician is very rude, then why would any customer want to return? I ended up getting my money back. Mothers to be: I highly recommend not going here. If the ultrasound technician is having a "good day" and everything looks good - of course, she's going to be in a good mood. But, if she's having a bad day - then she's been known to be very patronizing, condescending, and extremely rude. This is especially true when the "baby isn't cooperating." I've gone to them several times in the past when I was not that far along to make sure everything was progressing because I had a scare at the beginning of my pregnancy and was worried. To The Owner: No matter what you say or how you try to respond, you've made excuses in the past. The way you solve this issue is to listen to the client and if they felt that the ultrasound technician - your employee was being rude - you should believe the customer and take their word for it. It is your responsibility to talk to employees when there is a complaint about their attitude and professionalism. You should train your employees not to share things that cross professional boundaries. You should train your ultrasound technicians to put the client first and not their own personal lives/stories above the client. It is also your responsibility to not make false promises of 5D being like the "real thing, like seeing the baby in real life" when the images that were taken were 100% distorted.

I must start by saying I was hesitant because of the reviews, but since it something I really…read moreneeded to get out of the way I was just hoping for the best. I had an appt for one type of image, which was easy to schedule and scheduler was helpful. X-rays are walks in, I arrived early and called back right away, and was also able to get an x-ray with no wait. I do recommend going as they open, buy the time I left around 10:30am they were busy. The entire staff was very polite and helpful, Gaby the ultrasound tech was super sweet and helpful during the process. Just like any office these days, patience is key. I understand frustration, but I didn't get that from this office.

Terrible Appointment Management, Unprofessional Staff, and No Accountability!…read more I had a bladder ultrasound scheduled for October 8, 2026, at 8:00 AM at UMI of Torrance. On October 2, UMI left me a voicemail saying no technician would be available and asking me to reschedule. However, on October 4, I received a text asking me to confirm my October 8 appointment. I replied "YES," and received the response, "Your appointment has been confirmed." I continued receiving messages on October 5 and 6 asking me to complete preparation forms. On October 7, UMI again confirmed my October 8 appointment at 8:00 AM and instructed me to arrive 30 minutes early. Even on October 8 at 8:06 AM, their system was STILL sending me appointment preparation instructions! Naturally, I believed the staffing issue had been resolved. I drove approximately 15 miles from Long Beach to Torrance, taking 35 minutes in morning traffic, and arrived at 7:50 AM. Two female front-desk employees appeared to be eating breakfast. They asked whether I had drunk plenty of water. I said no because nobody had instructed me to do so. They gave me water, which I drank. ONLY AFTER THAT did they check their system and tell me no ultrasound technician was available! If my appointment had been canceled, why were they preparing me for the examination? One employee said, "I left you a voicemail." When I explained the multiple confirmations I had received afterward, she replied, "Those messages were sent by the system, not by us." Seriously? What kind of excuse is that? Does she believe the clinic has no responsibility for messages generated by its own scheduling system? Instead of apologizing, she appeared to shift responsibility to the system. I received no apology or acknowledgment of the inconvenience. I found her response extremely unprofessional and lacking in basic common sense. I seriously wonder whether UMI's business owner and upper management know how poorly this facility is being operated. Do they know their system continues confirming appointments when no technician is available? Do they know staff begin preparing patients without verifying whether the examination can proceed? Is this how the business owner trains employees to handle patients and complaints? Is blaming an automated system instead of accepting responsibility considered acceptable customer service? Who supervises these employees? Who is responsible for correcting the scheduling system? Is this the level of professionalism and patient care that UMI's ownership and management consider acceptable? I unnecessarily drove approximately 30 miles round trip, wasting gas and valuable time. I am requesting $20 reimbursement for this unnecessary trip. My request for reimbursement is not about the amount of money. It is about accountability, professionalism, and respecting patients' time. I expect a medical imaging facility to employ competent, professional, properly trained staff who understand appointment management, communication, and accountability. Patients deserve better than the careless and unprofessional treatment I experienced. I still intend to return for my ultrasound examination and expect to be treated professionally. I welcome a response from UMI's owner or upper management explaining how they will address these failures and my $20 reimbursement request.

I'm an MRI centers worst nightmare - claustrophobic, sensitive to noise, and ANXIOUS! But Family…read moreRadiology made sure I was comfortable the entire time! My appointment was at 11am but was told to arrive 15 min earlier to sign some paperwork.. The receptionist was very kind and answered all my questions. I was later picked up by an MRI tech and taken to a trailer in the back of the building where the MRI machine is actually located - had no idea. I was nervous and I'm sure the employee could tell because he gave me a detailed overview of what to expect. I panic when I'm placed in a tight, enclosed area.. Thank god this was an open MRI but the curvature of the scan still made me nervous. The employee advised I close my eyes the entire time. I'm also very sensitive to noise. He provided me ear plugs and (sort of) soundproof headphones to block the noise. This helped A LOT. You can still hear the bizarre noise but it wasn't as loud. He also gives you this squeezable button that alerts him if at anytime you're uncomfortable. Lastly, he provides a blanket since it's freezing cold in the trailer! I wish I got the name of the employee because he was so kind and attentive. I would definitely recommend this place!

Great staff, plenty of parking. I went for an ultrasound the technician was great. She was calm,…read moreand easy to take directions from.

Got a calcium coronary ct scan. They charge $100 cash rate for it as my insurance doesn't cover. I…read moredeclined the AI add on for $50 more. This was the cheapest I could find. It only took 10 minutes and I was first in line at 8:30 AM Took 4 business days to get the results and went straight to my doctor at ucla health

Our first time at this location, the desk clerk had a Bluetooth earpiece in during check in. It did…read morenot give me much confidence that they were focused on patients. I asked if we could schedule and fill out the needed paperwork for an MRI, which we did. A few days later, something came up on our end and we had to reschedule the appointment. They pushed the appointment back three weeks. Since we needed an evening slot and didn't have another option, Leading up to the appointment, I kept getting text messages asking me to fill out paperwork again. I thought it might be something new, so I opened the link, and it was the exact same paperwork I had already filled out when I scheduled. Not sure why they kept sending it. We arrived early and asked if we needed to fill out anything else. They said no. We waited 20 minutes, and then they told me I had to pay the balance of the MRI before we could be seen. I asked if they had run it through insurance yet, and they said I'd have to contact billing directly. They wanted over $400 out of pocket before we'd get the scan. I asked for an invoice showing what insurance had paid so I could see the total cost breakdown, and they said they were just desk clerks and I'd have to call billing, which had already closed since they're on the East Coast. They also charged a 3% credit card fee, and the receipt did not show that fee as a separate line item. About 15 minutes past our appointment time, they told us the tech was having a difficult time with another patient and we'd need to wait another 30 minutes. We ended up getting in 50 minutes after our scheduled time. When I tried to book our next appointment, they wanted to send us over 20 miles away because our local location rarely has openings for this specific test. The one bright spot was the MRI tech. He was great and explained everything clearly, which helped my child feel more comfortable. Between the scheduling issues, the lack of billing transparency, and the long wait, this was a frustrating experience from start to finish. One last thing. For an imaging office, how much they charge the location felt run down. Every office around them was under constructions and they could not even afford streaming TV. There was a set of rabbit ears right below the TV on the right side picking up a digital signal. I felt like I was in the 90s when digital rabbit ears. Very disappointing as the TV station kept scrambling due to signal issues. Very disappointing first impression of this company location. From my understanding, this is not the case in other locations.

Big shout out to Dr. Borden and his team for their professionalism and impeccable care of my ankle…read moreinjury. Most notable are my experiences with Joshua, John and Eli who have been incredibly supportive throughout my treatment. Dr. Borden is clearly a highly skilled Surgeon and from day one I've felt comfortable and confident that I am in good hands. Most of my appointments have been with his PA, Joshua Schoenberger, and it's no secret that he is talented, knowledgeable, resourceful and full of compassion. John is the office's resident Physical Therapist, and his sessions are always hands-on and engaging. He's assisted by Eli, who is literally an extension of him. As a team, they all compliment each other very well and always seem to be on the same page. Their diagnosis and treatment plan have both been on point, and I anticipate that it won't be long before I'm back to frequently walking and standing without any discomfort.

I rarely post reviews but certainly had to with today's experience @ Sports and Spine Orthopaedics…read more Dr. Eric Larson is very thorough and degree of knowledge is excellent! The administrative staff is also helpful, prompt and friendly. I highly recommend Sports & Spine Ortho and in particular working w/ Dr. Larson.