I must start by saying I was hesitant because of the reviews, but since it something I really…read moreneeded to get out of the way I was just hoping for the best. I had an appt for one type of image, which was easy to schedule and scheduler was helpful. X-rays are walks in, I arrived early and called back right away, and was also able to get an x-ray with no wait. I do recommend going as they open, buy the time I left around 10:30am they were busy. The entire staff was very polite and helpful, Gaby the ultrasound tech was super sweet and helpful during the process. Just like any office these days, patience is key. I understand frustration, but I didn't get that from this office.

Terrible Appointment Management, Unprofessional Staff, and No Accountability!…read more I had a bladder ultrasound scheduled for October 8, 2026, at 8:00 AM at UMI of Torrance. On October 2, UMI left me a voicemail saying no technician would be available and asking me to reschedule. However, on October 4, I received a text asking me to confirm my October 8 appointment. I replied "YES," and received the response, "Your appointment has been confirmed." I continued receiving messages on October 5 and 6 asking me to complete preparation forms. On October 7, UMI again confirmed my October 8 appointment at 8:00 AM and instructed me to arrive 30 minutes early. Even on October 8 at 8:06 AM, their system was STILL sending me appointment preparation instructions! Naturally, I believed the staffing issue had been resolved. I drove approximately 15 miles from Long Beach to Torrance, taking 35 minutes in morning traffic, and arrived at 7:50 AM. Two female front-desk employees appeared to be eating breakfast. They asked whether I had drunk plenty of water. I said no because nobody had instructed me to do so. They gave me water, which I drank. ONLY AFTER THAT did they check their system and tell me no ultrasound technician was available! If my appointment had been canceled, why were they preparing me for the examination? One employee said, "I left you a voicemail." When I explained the multiple confirmations I had received afterward, she replied, "Those messages were sent by the system, not by us." Seriously? What kind of excuse is that? Does she believe the clinic has no responsibility for messages generated by its own scheduling system? Instead of apologizing, she appeared to shift responsibility to the system. I received no apology or acknowledgment of the inconvenience. I found her response extremely unprofessional and lacking in basic common sense. I seriously wonder whether UMI's business owner and upper management know how poorly this facility is being operated. Do they know their system continues confirming appointments when no technician is available? Do they know staff begin preparing patients without verifying whether the examination can proceed? Is this how the business owner trains employees to handle patients and complaints? Is blaming an automated system instead of accepting responsibility considered acceptable customer service? Who supervises these employees? Who is responsible for correcting the scheduling system? Is this the level of professionalism and patient care that UMI's ownership and management consider acceptable? I unnecessarily drove approximately 30 miles round trip, wasting gas and valuable time. I am requesting $20 reimbursement for this unnecessary trip. My request for reimbursement is not about the amount of money. It is about accountability, professionalism, and respecting patients' time. I expect a medical imaging facility to employ competent, professional, properly trained staff who understand appointment management, communication, and accountability. Patients deserve better than the careless and unprofessional treatment I experienced. I still intend to return for my ultrasound examination and expect to be treated professionally. I welcome a response from UMI's owner or upper management explaining how they will address these failures and my $20 reimbursement request.

I only rate a 5 star is only because of Janet with that being said Where is Janet K. I never have…read moreissue getting our patients in, whenever a patient calls us back after issue with location I call janet to smooth things over. And I am getting many complaints now. When you have a great person such as Janet who takes her time who goes beyond the call of duty it's rare but truly appreicated. Janet makes my work load easier.

1. Scheduling is abysmal - waited nearly an hour in the waiting room for an MRI, although I arrived…read moreat the time scheduled. 2. Turn-around time is 7-10 business days to provide the results to the doctor 3. Staff - other than the receptionist - is friendly

Came in for an abdominal ultrasound which my gastroenterologist sends me in for a couple times a…read moreyear. I enjoy coming here for tests since I can take care of my check in online ahead of time and don't have to waste time hanging around. The majority of the staff is very well trained and pleasant to the patients. It took a bit longer today since an intern was assigned to conduct a test and had to get clearance from someone in charge to ensure all the images were acceptable before they let me go. I could tell she didn't have too much experience since she forgot to tell me breathe again after telling me to hold my breath the first time. She also didn't give me a whole lot of time in between talking a deep breath, holding it, and being allowed to breathe again. Felt a bit like a marathon. No harm done though. Everyone from the check in clerk to the staff taking me to the assigned room and giving me the instructions to prepare for the technician who was coming soon, was very pleasant and they made me feel comfortable throughout the entire process. The breathing glitch was the only downside but she was very pleasant so I'll cut her some slack. Everybody has to start someplace right?

I have been to Polak imaging on more than one occasion. When you enter the suite you meet with a…read moregreeter that helps you to navigate the check in process. The check in is very efficient with iPad based photos to access your insurance information. I was escorted to an exam room promptly and everyone was friendly and helpful. The room was very clean and the procedure was very private. I felt extremely comfortable. Shout out to the sonographer, Julie, who conducted a thorough and expert exam. BTW the radiologists are excellent at Torrance Memorial Medical Center. I don't enjoy being a patient, but the experience here is as good as it gets!

Got a calcium coronary ct scan. They charge $100 cash rate for it as my insurance doesn't cover. I…read moredeclined the AI add on for $50 more. This was the cheapest I could find. It only took 10 minutes and I was first in line at 8:30 AM Took 4 business days to get the results and went straight to my doctor at ucla health

Our first time at this location, the desk clerk had a Bluetooth earpiece in during check in. It did…read morenot give me much confidence that they were focused on patients. I asked if we could schedule and fill out the needed paperwork for an MRI, which we did. A few days later, something came up on our end and we had to reschedule the appointment. They pushed the appointment back three weeks. Since we needed an evening slot and didn't have another option, Leading up to the appointment, I kept getting text messages asking me to fill out paperwork again. I thought it might be something new, so I opened the link, and it was the exact same paperwork I had already filled out when I scheduled. Not sure why they kept sending it. We arrived early and asked if we needed to fill out anything else. They said no. We waited 20 minutes, and then they told me I had to pay the balance of the MRI before we could be seen. I asked if they had run it through insurance yet, and they said I'd have to contact billing directly. They wanted over $400 out of pocket before we'd get the scan. I asked for an invoice showing what insurance had paid so I could see the total cost breakdown, and they said they were just desk clerks and I'd have to call billing, which had already closed since they're on the East Coast. They also charged a 3% credit card fee, and the receipt did not show that fee as a separate line item. About 15 minutes past our appointment time, they told us the tech was having a difficult time with another patient and we'd need to wait another 30 minutes. We ended up getting in 50 minutes after our scheduled time. When I tried to book our next appointment, they wanted to send us over 20 miles away because our local location rarely has openings for this specific test. The one bright spot was the MRI tech. He was great and explained everything clearly, which helped my child feel more comfortable. Between the scheduling issues, the lack of billing transparency, and the long wait, this was a frustrating experience from start to finish. One last thing. For an imaging office, how much they charge the location felt run down. Every office around them was under constructions and they could not even afford streaming TV. There was a set of rabbit ears right below the TV on the right side picking up a digital signal. I felt like I was in the 90s when digital rabbit ears. Very disappointing as the TV station kept scrambling due to signal issues. Very disappointing first impression of this company location. From my understanding, this is not the case in other locations.

I'm an MRI centers worst nightmare - claustrophobic, sensitive to noise, and ANXIOUS! But Family…read moreRadiology made sure I was comfortable the entire time! My appointment was at 11am but was told to arrive 15 min earlier to sign some paperwork.. The receptionist was very kind and answered all my questions. I was later picked up by an MRI tech and taken to a trailer in the back of the building where the MRI machine is actually located - had no idea. I was nervous and I'm sure the employee could tell because he gave me a detailed overview of what to expect. I panic when I'm placed in a tight, enclosed area.. Thank god this was an open MRI but the curvature of the scan still made me nervous. The employee advised I close my eyes the entire time. I'm also very sensitive to noise. He provided me ear plugs and (sort of) soundproof headphones to block the noise. This helped A LOT. You can still hear the bizarre noise but it wasn't as loud. He also gives you this squeezable button that alerts him if at anytime you're uncomfortable. Lastly, he provides a blanket since it's freezing cold in the trailer! I wish I got the name of the employee because he was so kind and attentive. I would definitely recommend this place!

Great staff, plenty of parking. I went for an ultrasound the technician was great. She was calm,…read moreand easy to take directions from.

I would like to share my very pleasant experience with Victoria. She is a very sweet, kind,…read moreand--above all--professional person. Thank goodness she was there; she put me completely at ease regarding the procedure. I had been dreading the MRI because I have a phobia of those machines, but she made sure I felt comfortable and well cared for. Thank you so much for truly understanding excellent customer service and for showing such empathy. I highly recommend her, and I will be bringing my whole family there for exams--even the ones my health insurance won't cover and I have to pay for out of pocket. God bless you, Victoria!! Regards, Claudia M.

Incredibly talented medical professionals with an are highly skilled, compassionate and kind from…read morethe first hello to the last goodbye . They are a tremendous treasure in the medical communit!

Excellent facility. Very high tech equipment for women's health care. Professionalism at every…read morestep. Very clean. I felt like I was at a 5 star spa.

You could go to them with a huge lump on your breast and they will tell you that you have to wait a…read moremonth for a Mammogram. Then you end up with Stage 3 Breast cancer that was getting worse by the day as you waited just to get your first mammogram. Thank you, Little Co. Of Mary for caring so much. This is how much the medical community cares. They won't help you as your condition worsens. When the disease progresses as you wait, then they can push their hard drugs into your system. No thank you.

All of the above mentioned was great except no written summary to give to my primary of why I was…read morethere, and what service was provided to me there.

Well, let me say how wonderful our experience went with PA Kyle Ramos. My mom had severe pain so we…read morewent to United Urgent Care close to her home. The office staff quickly checked us in and made my mom as comfortable as possible. PA Kyle was respectful and his bed side manner towards my 90 year old Mom was warm and caring. He patiently explained test results, prescriptions and made sure we were all set for follow ups with my mom's GP. The staff and office personnel are efficient and courteous. If you have an urgent medical need, go to United Urgent Care in Carson.

Nice office! I scheduled my Dexa Scan here. Parking was a bit difficult to find, but it is free! I…read moreprinted out the driving and parking instructions which helped. Park on Level 3 on the northside of the parking garage, close to Norris Center Drive. Once I arrived, the staff greeted me with a smile and quickly checked me in. I didn't have to wait long either. Trang, the tech, was very nice and explained what was going to happen. Even though I had to drive a long way to this facility, it was totally worth it. No stress. Large parking garage. Free parking. VIP treatment by the staff.

Great team. They were able to accommodate and see me earlier. They are so quick. The wait time is…read moreminimal. The procedure for MRI is quick and calming. We get to choose what we want to listen to. Check in team is nice, friendly and helpful. Waiting area is calming. Results come quick. Techs are knowledgeable and patient.