So...I needed a new MRI, came here because it's close to home. Office staff always quick to take your money before services are rendered and then make you wait more than a customary 15-20 minutes. Reading material on their office is limited to medical journals from last year and Walmart ads. Getting through to a live person with any questions on their office phone is difficult. I was reminded how dismal this place is read more

Wave Imaging - Diagnostic Imaging Near Me - Redondo Beach, California

Absolutely the worst front desk. Cat scan technician was great front desk. People are rude and do not tell you the truth. They told me on the phone I could wait for a stat. Report of my cat scan.When I got there and I was waiting, they told me 24hrs to 48 hrs.. They gave me paper to look at my imaging to scan, and it says on the paper image is available right away.Four hours later no images. read more

Scheduled a same day appt for an MRI with RadNet over the phone. Zero waiting for this appointment. I uploaded all the documents online before I arrived. Staff was kind and thorough. I arrived on time and the whole process from the moment I entered the imaging center until I walked out was 32 minutes. Thank you Wave Imaging. read more

I made an appt for a nearby location. 1 hour later, I received a message that I had to reschedule because the machines were down. So I called to make another appointment, having to go through the same 15-minute phone procedure. 30 minutes later, I received a message that I had to reschedule because the machines were down. So I called a third time to make another appointment, having to go through the same 15-minute phone procedure. At the office, the staff was friendly, but there was a long wait. The exam went well, but my doctor ordered the results stat, and I still don't have them. I have called four times for them to make sure the report is received before my telehealth appointment today. Each time, i have had to spend about 20 minutes on the phone. Overall, this place seems extremely disorganized, and I would request my doctors to send me to any facility but here. read more

The worst medical experience I've ever had. Went in for a CT scan and the tech couldn't find a vein after 3 attempts and was trying for a 4th time when I said no. He punctured the veins all three times and I started bruising and swelling within 5 minutes. Do not go here if you any choice. read more

My first apt was over 1.5 hours late I rescheduled. This appointment is now going to be over an hour late. When I came in they couldn't find my appointment. Two different people walked in and said they had appointments w confirmation - people at front desk said they were not scheduled. read more

I was concerned that my insurance sent me here for an MRI after reading the reviews. I was pleasantly surprised. I got an appointment for the next day! When the machine broke down, I was told it could be a couple hours. We went to dinner & I got a call to come back. After returning, it only took the front desk staffer, Claudia 5 minutes to get me in. The technician, Michael was nice and professional. He offered me two types of sound blocking ear protection and was gentle with my ankle and got the MRI done. I am so happy that this is done and they were great! read more

They really need to work on their time management. My appointment was at 5:25 I got here at 4:50 because they asked me to come 20 mins early. They called me in at 6:30. Such a waste of my time. Please don't overbook if you cannot manage patients. read more

Not sure why all the bad reviews. I had a CT scan scheduled at 1:30. They told be to come in an hour early for the oral contrast. I waited maybe 2 minutes before they called me in to take the contrast and wait. I was done at 1:45. The receptionist was fine and the CT tech was good. I didn't put 5 stars because I was also supposed to get an ultrasound but the machine was down so they called the day before to cancel it and reschedule which was professional but, now I have to make an extra trip read more

This review is for the girls that work the front desk. Unprofessional if you ask me. They sit there doing nothing but just check people in. One of the workers was on her phone standing around chitchatting and gossiping to the other two girls. At least pretend to look like you're working. They don't smile. They don't greet or say hello. Just terrible customer service. I also politely asked a question and she looked me dead in the face with a blank stare--clueless. She had no idea what I was talking about and didn't even care. She had her head down and her hand on her chin and just shrugged her shoulders. My advice to this facility. Replace the entire receptionist desk with more uplifting spirits. People who actually like what they do and want to work there. If you don't like your job, leave. Be more responsive and alert. Answer to the patients and act like you care. We said "thank you" on the way out--NO RESPONSE in return. Need more training on customer service skills. Be more friendly, not dead. read more

I went to them for a CT Scan and they kept saying that they couldn't schedule me because they couldn't find my doctor/NP in there system. Then finally they did. I went the the appointment and neither the front desk people or the technician were welcoming. After this I went to a Pulmonologist to review the findings and they called Wave Imaging to get a copy of the results. They were very difficult requiring me to get on the call and still....with me on the phone they would not release my results to my doctors office. My doctors office was ready to lose it as the person on the phone kept saying we can't find the requesting doctor's name in our system...this again?? I'd already had the scan done and this was the issue? OMG, just don't go here if you can avoid it! read more

I went to get an MRI and the 1st time I arrived the machine broke down. No advanced call. I reschedule and was able to get the scan done quickly but then was unable to get the Radology report done in a reasonable amount of time. 3-4 days is reasonable. I now at 9 days and still no report. Had to cancel two surgeries due to delay. Always ask how long till Radiology report can be issued . Go somewhere else read more

I came for a knee MRI that was supposed to take 20 minutes. I had to wait 2 hours before being called in for the MRI. My knee gets stiff and by the time I got called in, I could barely walk. Now it's been over a week and they still have not read my MRI results. My doctor is waiting on treatment until it's been read. I've called twice and checked their website daily. I don't understand the delay because I've been here a couple times before and my MRI was always read within 2 to 3 days. I will never go back to this location. This is borderline medical malpractice. read more

They are incompetent AND rude. Would certainly never return. Genuinely maybe the worst experience I've had.

Needed an x-ray. Was in and out of there in a half hour with no appointment. Everyone was friendly and helpful.

Horrible Experience. I got an MRI and the technician kept telling me how old the machine was at the RB location. Then the MRI study failed. They offered to do another for free because it was their fault. I did the second at the Torrance location. My images never got attached to my file. I called 25 plus times the front desk was unhelpful and rude. Finally I got through to them I knew the issue but they would not listen and didn't care. It look 3-4 weeks of waiting. My insurance was new the next month and I paid for this because I wanted it timely and in the end I got it the next month so it didn't go to my deductible. The manager, said she would look into it and just ghosted me and never did anyhthing to help or reimburse due to their issues. Don't get an MRI here the machines are old and the people are incompetent. read more

Whatever you do DO NOT USE THEM! I had an MRI done here at the end of March for an upcoming surgery that my surgeon was preparing for. I had deeply infiltrating endometriosis and this was my second surgery for it. DIE is clearly visible on an MRI and so is the scar tissue and the removal from my 1st surgery. My doctor said the images that were sent back to him from Wave imaging was THE WORST IMAGES he has ever received!!! The radiologist's report was even worse. Clearly this radiologist didn't even go to med school because he said in the report that everything looked NORMAL except that I am missing my appendix. My doctor didn't want to have me redo the MRI because 1. There would not have been enough time to book the scan at another faculty and then receiving the results. Besides the fact that I would be exposed to more unnecessary radiation. He went ahead with the surgery blindly not knowing what he will find once he got in there. I had EXTENSIVE regrowth of endometriosis lesions throughout my entire abdomen, all throughout 98% of my organs in my abdominal cavity. While I was under anesthesia he had to call in 2 other speciality surgeons in their field so they can come in and operate on me on the organs that they specialize in for their field. What should have taken a 2 hour at most surgery if my doctor had received decent imaging and report from the radiologist who read the report took close to 8 hours! They also charged me over $1,023.00 for the useless POS scan and that is after billing my PPO insurance! I plan on filing a complaint with Wave imaging in Redondo Beach and asking for a refund. My doctor will also be making a complaint to the necessary medical personal at this facility. I will never ever go there again and I suggest you don't either! There are plenty of other facilities in the Los Angeles area even if it means having to drive a little farther than coming to this place!!! I was put under unnecessary radiation, and ultimately was kept under anesthesia for over 7 1/2 HOURS LONGER than should have been necessary!! Thank goodness the other specialists were able to come in when they did otherwise my surgeon would have had to close me back up without doing anything, woke me up from anesthesia and reschedule the surgery to accommodate the other surgeons schedule, which is the whole reason why my surgeon ordered the MRI in the first place!!! Don't waste your money, time and health by having any type of imaging done here when the results will be useless in the first place. Take a look at all the other ratings and reviews on yelp....and then make your appointment at another facility. They should get zero stars but I am unable to post this without at least leaving 1 star! Obviously the 2 people that wrote 5 star reviews were fake because every other review on here was 1 star (only because you have to leave a star to post the review!!!) read more

Rude technician that was not accommodating to the situation. Getting the results took longer than the time they indicated. Difficult to get anyone on the phone. Would not recommend! read more

I went for an appointment at here and arrived early like requested. I waited 35 mins then asked why I hadn't been called in to be seen. When she checked with the staff in back they said they were running a hour behind. If I didn't get up and ask I'd have been sitting there until called in an hour later. No manager or supervisor on site to help address the issue and they didn't offer to try and re-book me the basically said there is nothing they can do. DO NOT WASTE YOUR TIME COMING HERE. Customer service is awful and I walked away without the MRI I need to have and no one really cared that I couldn't get it done. Only number provided was a voicemail which is not helpful in the moment. read more

I had terrible expérience , they were not able to put the IV after several attemotd in both arms . I was transferred to other lication in Beverly . Wher they did it easily from first attemot . read more

Have an appointment for 6:55 and it is currently 720 and the office isn't open. There is an employee who is waiting for somebody to open the office and there are 5 other people who r waiting outside the doors. The way they can improve for starters is to have employees show up on time...I have never left a review before, but I will be checking the next time before an apt. read more

Here is why they are a 1. They don't make appointments for X-rays and based on prior reviews, appointments don't matter anyways. It is coming up on one hour waiting and only 2 patients have left since I've been here. The waiting room is full and outside waiting area has several people waiting as well. If your doctor tells you to come here, ask for a different location or company if you value your time. Here's hoping X-rays are easy to read and don't require follow up from the radiologist. If I had read the Yelp reviews, I would have asked for a different place. read more

I have never left a Yelp review before. This is a first as I was so frustrated with my experience at Wave Imaging. When you are in pain and desire some help and answers... this is not the place that you want to go! I am new to living in the South Bay and I was so looking forward to finding a great place for imaging vs. having to commute back up to my old community of Glendale/Burbank/Pasadena. Let me first say that... my technician that administered my MRI on my knee was absolutely wonderful! I wish I remembered her name as she deserves a "shout out!" She was personable, kind, thorough and made sure to make me comfortable. I was super happy and looking forward to a great, seamless, efficient experience. Where things "went south" was the turn around time in having a radiologist read my MRI and send a report to my Orthopedic Dr. Obviously, Wave Imagining is understaffed in the number of Radiologists reading their images. I even asked my Ortho Dr's office... "is this normal to be waiting this long on results? They said 'absolutely not!'" When I had my MRI done they told me that my Dr would have the report "next week". After a week I called the front desk at Wave Imaging and they said, "It's actually 5-7 business days and today is day 5 for you. You can call your Drs office and ask them to request your reading to be 'stat.'" That didn't feel right to me. It wasn't an emergency. However when I am quoted a time frame, I expect results within that time period. I was patient. I checked back on business day 7 and was only able to leave a message. On business day 8, I called again and they said "they would mark 'urgent' on my request and that hopefully I would have my results within a couple hours." At this point tonight, I feel like the "reading" of my results could possibly be hurried and compromised. With having to pay a $283.00 co-pay for "way below par service and care"... I am super disappointed. read more

Do not go here. My doctor requested imaging and when she tried to contact the radiologist to get clarification on the notes she never heard back. My doctor has tried calling, and so have I numerous times. It has been 5+ months of trying to get a hold of them and we are now redoing tests (and has delayed medical treatment) since this place is so awful. Shocked they haven't gone out of business due to medical malpractice. read more

Horrible service does not even begin to tell the story here. I went to a surgeon for an urgent spine issue. They ordered a CT scan for the lower lumbar and I ended up going to Wave Imaging. I have been waiting for over for my surgeon to receive the disk. Today I called for the 10th time to see if they had sent it yet. First they said no, then they said they had the wrong address. It took me 1 second to google it (which I told the front desk person, Suzy Lito) she replied by saying "whatever". Then they said that I need to drive there and pick up the disk. So which one is it, that they did not have the correct address or that they don't mail them? Then I got there to pick it up because in the meantime I am suffering back pain. Anna and Suzy were SO incredibly rude and unprofessional. After arguing with them they ended up giving me a disk with a UPS label...so I guess they could have sent it after all. I will be calling the Better Business B. This place should not be in business. Worst experience in my entire life. They are rude and horrible people and shockingly they are dealing with people's health care. Disgrace Wave Imaging 510 N Prospect Ave #101 Redondo Beach read more

not sure why the 1.1 star review. just visisted today and had great care. friendly front desk and x-ray tech. they only took walk-in for x-ray but i didn't have to wait for very long. Got my CD for the xray within 10 to 15 mins after the xray. I am very satisfied with everything read more

Make sure you allot extra time for your appointment because no one working here is in a hurry. The reception desk in particular is very slow to action. read more

Don't ever get an MRI here, unless you wanna be tortured for half an hour. Their machine is ancient! like 30+ years old and is essentially a torture chamber. Never again.... read more

I'm convinced this place is some sort or scam, kept cancelling my appointment one hour before the appointment time with claims that there are "no technicians" I'd understand if this happened once but multiple times... At this point they shouldn't schedule clients and waste our time. Stay away and take your time and money elsewhere. read more

When your doctor refers you to this facility, in order to make up an appointment, you have to call a central scheduling department in the Philippines. These people at the scheduling department are rude, uncooperative, and you cannot understand what they are saying. They are very impatient and if you ask them to repeat themselves they become really hostile. It took me an hour to schedule a bleepity bleep-appointment. They insist that you use some kind of an app to take a picture of your referral and send it to them electronically and then they ask you for all of the information that is on the referral form that you just sent. If your doctor refers you to this facility, DO NOT call the number on the referral form. Look up the number for Pacific Imaging at the address on the form and call the facility directly. The people at the facility are very friendly and cooperative. If it weren't for the fact that this company uses this third-party scheduling system, I would give this facility five stars easily! read more