Brought my RS3 back to Pacific German for more work done to the car. This time it's for a custom P3 V3 Gauge installation. Because my OBD2 port is occupied by a JB4 (installed through them too), they had to custom hardwire the entire gauge and tap the fuel line for my ethanol sensor. Since the standard P3 tap doesn't fit the 2.5T, Tyler engineered a flawless solution by removing the throttle body/charge pipe to install a custom spacer fitting. The plumbing through the firewall and dashboard is very clean, and the car looks entirely OEM. I'm fortunate enough to live near Pacific German, cause they are hands down one of the best places to go for your Audi/VW. read more

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Yes, I am writing an update to my review I wrote in 2017... 9 years ago. The car is still in fantastic shape. She handles the corners just like when I picked her up. It had some work done for the engine cam covers and of course regular maintenance, but the suspension bushings that Shawn recommended to fix ASAP 9 years ago are still holding up great. How does this logically make sense? Here is the quote from Shawn at the time (2017): "I'm glad you have been able to get a year of use with these bushings. Continue to have them inspected as you have been and maybe you'll get another year out of them! Or maybe you'll just have to replace your tires or control arms just a little sooner than you should have..." That is some fear-inducing threat. Seriously guys. Take my word for it. Stay away. read more

Thank you Tyler for always taking good care of my S4. And thank you for getting her to finally drive straight!!!

I've been bringing my Porsche 718 GT4 to Pacific German for the last few years for performance upgrades and service, and the experience has always been excellent. They've recently took care of an oil service, brake service, and track alignment. Huge shoutout to Shawn and Tyler! Both are extremely knowledgeable, professional, and clearly passionate about what they do. The car always comes back dialed in and ready to perform. If you're looking for a shop that truly understands Porsche performance and track prep, Pacific German is the place to go. Highly recommend. read more

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The best independent service shop for anything german. Great quality, reasonable pricing.

These guys have been amazing. I was having suspension issues with my car and they were able to diagnose the issue and provide recommendations on how to fix that matched my needs and budget. Tyler in particular went above and beyond and I've never experienced comparable service from any other mechanic. Also worth mentioning that the shop itself is beautifully decorated and is extremely comfortable. Definitely coming back again. read more

The whole PG team is fantastic . They know the cars in and out, and they care about their customers. Thanks to all of the kind treatment !

Amazing team!! kind and professional throughout, both coming and going, and everything was handled in a timely manner. Highly recommended! Thank you :) read more

Pacific German is an outstanding shop. They refreshed the suspension on my 997.2 Turbo and it genuinely feels like a completely different car which is how it should have felt all along. Shawn was also great to work with since he provided clear communication, photos, honest recommendations, and no upselling. He caught an age-related CV boot issue during inspection and handled it amazingly with OEM parts, fair prices and reduced labor since there was overlap with other work. Pacific German has earned my trust and will absolutely be my go-to shop going forward! read more

This place is a scam! I've read some reviews beforehand stating that they exaggerate the problem with their customers' vehicles and recommended extensive repair work. Same thing happened to me but I told the owner I'd like a second opinion. He immediately flipped and told me he was insulted by my comments. Anyway, I went to another Indy and had my transfer case fluid serviced twice and after now over a year my Macan transmission drives smooth buttery with no issues. It's so funny that he said my transmission will blow up any time if I don't replace the transfer case which cost over $3k plus labor. So stay away especially for any Porsche owners. read more

I Have taken my 2022 Audi a5 here multiple times. Never an issue and they won't price gouge you. My Audi needed some extra oil and they had me bring it in to top it off for free. Quality waiting area too and everyone has been nothing but polite, considerate and accommodating. I would highly recommend them for your car care needs. read more

Perhaps the most trustworthy and fair mechanics I have ever worked with. Its always a pleasure to stop by and drop my cars off with them because I know I will be taken care of. Everyone is extremely knowledgeable and friendly! I will always bring my german cars here. read more

Pacific German has been taking care of my two cars for about a year now. They've been able to do all of the regular maintenance, some upgrades like a trailer hitch, as well as track down and fix some tricky issues. They were able to confirm the existence of one issue in particular that the dealer said 'didn't exist', and referred me to a more competent dealer to get it fixed under warranty. Their prices are super fair when compared to the dealer, and they'll take their time with the car to make sure things are diagnosed and repaired properly. They communicate clearly and concisely, and have never tried the 'upsell' of unnecessary services like a dealer would. Their lounge is clean and comfortable, and my kids like looking at some of the cool cars hanging around when we come to pick up or drop ours off. read more

Only place I take my cars to and I'm in the car business and super picky. From oil changes and service for my Huracan to now my wife's Bentley being in shop for a small coolant leak. While it's there getting service . I am also getting new wheels and having them use their factory oem scan tools to lower the Bentley. Tyler went out of his way to select the best wheels, and offset. They have all the same tools that Lamborghini and Bentley dealerships have except with better family owned and operated service and not taking me to the cleaners price wise. Always very fair. Thanks for all the work Tyler and team! read more

Pacific German - Way better than going to the dealer. They have all the same equipment and knowledge for a much better price! - Auto Repair Near Me - Laguna Hills, California

When no one else couldn't fix my VW Touareg Shawn was the man to remedy the problem. It's ran great ever since. The staff at front desk are knowledgeable and staying in contact about the car. Very happy you get what you pay for and their knowledge is worth every penny. They do the job right, PS even the local dealer couldn't resolve it. Thank You Pacific German read more

Really great shop. Tyler was extremely helpful with me both over the phone and in person and accommodated my short window to get a service done before I had to leave town. Not only that but he was extremely knowledgeable and great at communicating all the details of things I asked about. These guys work on much nicer cars and do much more expensive jobs than what I needed on my '17 A4, yet still showed me a high level of service. They definitely live up to the good reviews and the personal recommendation I got from a friend. Thank you! read more

The wheels on my 911 needed refinishing at the same time of getting new tires. It's convenient that Pacific German can tackle it all at once at a fraction of the cost of the dealer. I will be trusting them in the future for maintenance and upgrades. read more

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This father son business at Pacific German are bullies and crooks. I bought a Kline inconel exhaust for my GTR R35 back in 2020. I tried to cancel order way before this exhaust was even built. The crooks denied my request! Long story short I got stuck with this 10k exhaust system. Which we ALL KNOW you cannot LEGALLY modify our exhaust in California. But again owner refused to work with me to give me a refund. So I called today! 3 years later trying to get some information on this exhaust to try and get to some money back and sell it. The pictures on Klines website are ALL I have to go by. So they have a 2017 exhaust. The one I was given!!! And another exhaust that Kline says is for 2020's? My GTR is a 2020 not a 2017??? Why would Pacific German refuse to give me any information about this exhaust after selling it to me? When I tried to find out today? So when I went to pick up my exhaust from the crooks the father opened ALL MY boxes and threw ALL my exhaust parts on the ground!!! Used vulgar language and told me many things to my face that takes a grown man not to react too! Photos are taken as soon as I got home that day. Wish I had my phone that day to record this owners violence towards me. Just want some information on this exhaust you SOLD ME CROOKS!!! read more

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He called to verbally abuse me. Told me I'm pathetic for mentioning I'm a single woman (not a crutch, it's used to context to the target audience) and he said to Hell with me and I don't know how many times he said Bullshit. He obliterated me on the phone. He was so disrespectful. He wouldn't let me speak for a second. Absolutely unprofessional conduct. He advised to either give him one or five stars. I've been servicing my car at Pacific German for several years. I've always given them great reviews and have recommended them to others at any opportunity. However, one day they did not exceed my customer satisfaction in which they requested my feedback. There have been other days in which I bit my tongue but I'll speak for the day regarding the email I was provided in the photo. In the most politically correct way I provided my honest feedback through their feedback system. And this is what they wrote back to me.. (see photo). I mentor Customer Service employees and advise on the Collegiate level. The purpose of a feedback form is an additional opportunity to make things right. Instead, they've dismissed me and blamed my professional schedule. Single woman, one car, I work shift work. Before the feedback was provided I emailed them, I called and I have asked in person. I was told my car is a complete "mystery". Was not advised of a secondary problem regarding valves. My original review indicated that after 7 hours I was not advised on any status update with my car. I was stranded by the road and had to call them because they were closing and I haven't heard back from my check engine light fix service. It turns out they said "Sorry we have to keep this through the weekend" in turn I replied "I really need groceries and can't be without a car". My car was still not fixed and I suggested to Pacific German a recommendation "should a car take longer than expected to please reach out to the customer". I didn't say anything bad. I was only being honest. Being honest leads to myself, as a customer being blamed due to my work schedule. I never received a follow up call on how my car is doing. What time can work best. After being a few favorite customer, if this is how I'm treated - I can only imagine the customers that just walk in. Called to cuss me out. Said I was pathetic to mention I'm a single woman on the post. Very very disappointing. read more

Pacific German - Reply back because of a feedback. - Auto Repair Near Me - Laguna Hills, California

I have to say that I really do not enjoy going onto Yelp to bash a business - even more so when it's a family-run one. My experience with Pacific German started out in September 2022, when my father had just picked up his Audi R8, eager to begin the modification process on it. I've seen Pacific German's Audi R8 at a couple of local car meets, so I thought: "Hey! Why not hit them up? They have a pretty sweet car for inspiration". I ended up giving Pacific German a call and spoke briefly with Tyler, communicating what we wanted to do. Tyler exceeded my expectations, giving me an in-depth explanation and quotes for everything. I'm not going to lie, Pacific German is pretty expensive - even as far as luxury car modification goes. But hey! That's why you get a quote before. I ran the prices by my father, who (like any rational person) wanted to shop around before committing. I ended up going with another local shop that I've trusted 3 of my previous cars with (they charged 1/2 the cost on EVERY bit of labor). I won't namedrop them for their sake (go read some of the responses from the owner when Pacific German receives a 1* review LOL). Fast-forward to December 2022, the shop I went with ended up not wanting to install the last modification (Audi GT4 Spoiler) due to some missing parts, and suggested going back to Pacific German since they have installed many in the past. I already knew the heavier price going into this, so reaching out to Tyler once more, I bit the bullet and decided to go for it. Over the phone Tyler definitely sounded disappointed that we had gone to another shop, but still accepted to slot us in for an appointment in the coming new year. Most importantly, I communicated that the spoiler was in fact MISSING parts, hence why we wanted Pacific German to take over the remainder of the project and source the correct parts. As promised, I had delivered the car yesterday for the appointment, with Tyler personally seeing us off. He inspected the car, noting a couple things, but overall saying that we needed a panel painted (I knew this and had already gotten a quote in September), and listed all the small components I was missing (retainers, bolts, nuts, and washers). This morning we agreed on the prices and gave the green light to initiate the install. A couple hours after, I get an email from Tyler saying "The boss is upset over this deal..." and to come pick up the car. I am confused at this point. Didn't I literally just communicate and confirm with you what's going on and happening? Why would you make me go and drop the car off, then tell me to pick up the car again? My father who is on the email thread decided to be non-confrontational and instead ask VERY nicely if Pacific German could make an exception. Shawn then privately emailed my dad (lol) and essentially gave the equivalent of the middle finger to him. I was astonished that my father was given such a dismissive response, that I sent an email back stating that the personal commentary was unnecessary and outright unprofessional. To which I received another private email (lol). He went on about describing the shop I went with as: "I don't particularly have any respect for other so cal shops who are nothing more than Instagram famous hacks". A grown man badmouthing others in the automotive community. Rather than respond, I decided to let him have the last word. No point in "wasting their time", as he so often says. Look, I'm relatively hopeful that as a family business they have a future. Tyler seems to have his head on right with business etiquette, but the big "boss" Shawn needs to relax a bit with that egotistical attitude. Maybe it's time to let your kids who have a better grip on societal norms do the talking, while you retire with a nice drink under the sun! :) I can easily attach the email thread between my father, myself, and Pacific German. Even though Shawn does an awesome job *sarcasm* about deleting his signature at the bottom of the emails, you can tell the change in verbiage between him and Tyler. read more

I can not say enough about the service I received at Pacific German. I have a BMW that just fell out of warranty and of course something went wrong. After having it serviced at the only place my car has ever been worked on, I started hearing a clunking noise in the rear passenger tire area. Took my car back and was told my 2021 M340 with only 64,000 miles and has never, ever, missed a service or had any issues, was now in need of rear bushings and a subframe, total cost $11,000. I immediately became suspicious of the evaluation and did some quick web browsing about the subject matter and reached out to some knowledgeable family members for advice. After speaking with them and hearing that it was highly unlikely that my bushings and subframe needed to be replaced, particularly because my mileage being so low on the car with impeccable maintenance record. I told the service rep at BMW, I would be picking my car up shortly and taking it elsewhere for a second opinion. Thank god I did!!!! So my dad suggested Pacific German for a second opinion. By the way I had already told the BMW dealership that it sure seemed like an attempt to up sale me and charge me for unnecessary services. Possibly the bushings had prematurely worn out, but the subframe BS, no way. Here's the best part!!! Shawn at Pacific German took his time and was so thorough with diagnosing my car. He shared that he was not 100% convinced that the knocking sound was coming from the rear bushings. In the end, he drained my bushing oil and saw the fluid was not the right color or fluid. My understanding is the color was yellow and nothing like it should be. So wrong fluid had been put in my car by the ONLY place that has ever touched my vehicle. The same place I purchased my BMW from, in Signal Hill off of Spring st. Be aware of the up sale once your warranty expires and the fact that someone either made a terrible mistake or does not know what they are doing. Either way I will be going back to have a conversation with the service manager. In hopes to stop this from happening to someone else and they end up paying the $11,000. Final outcome, oil was drained, haven't heard any knocking so far and total cost for repair and diagnostics $274.94. Yep you read that right. It went from an $11,000 evaluation at the dealership to less than $300.00. I can not tell you how nice it was to work with such an honest establishment and not have someone see me as just an ignorant women driving a sports car that had no business doing so and was being dismissed. THANK YOU, Pacific German!! You have definitely gained a new customer. Lady's listen to your gut instinct, it is usually right. All I can say, is there is still honest, hard working people out there. Thanks Shawn and Elizabeth (front desk) for being so helpful and professional!!!!! read more

If you own a German car and in need of a great honest mechanic, then look no further. Tyler and Shawn are the BEST in the business. I have been taking all my Audi's to them for 7 years now. They do everything at this shop! From regular maintenance, repairs and performance upgrades. The shop is absolutely gorgeous and the waiting room is top notch! If you check in with Yelp, you also get a 5% discount coupon. Thanks as always PG and I look forward to my next performance upgrade. read more

Pacific German - Auto Repair Near Me - Laguna Hills, California

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Dont be fooled by the death stares and trickery when they try to take advantage with recommending unnecessary services you dont need. Seller is a professional con artist and they will swindle you. All the positive reviews here are by friends and family. I know a dozen people who all felt scammed by this operation in OC. Your better off going to the dealer, they have a much better reputation. Dont say you weren't warned read more

Pacific German cleared an SRS passenger restraint system code with prior knowledge the code was previously cleared and the code reappeared indicating an issue, because the person I purchased the vehicle from called and asked them to. I would like to say it was a lapse in judgment on a service advisors part and has no reflection on the shop itself, but I was dealing directly with Shawn, the owner. I had even provided a BMW diagnosis and quote for repair. When I directly asked Shawn if he simply cleared the code, he stated no, and that he did some coding. I followed up asking if the airbags were fully functioning and his reply was, "there are always risks associated with any collision." Ask yourself if he seems confident in his work? Would BMW respond that way, or would they run tests on the modules to ensure they are working? When I refused to conduct business with them I was told to pick up my vehicle 20 minutes prior to closing. Shawn attempted to bully and intimidate me to get additional work. After text exchanges where I stated I was no longer willing to go back and forth with him, he had the audacity to call which resulted in him hanging up on me. What a relief for me to no longer be subjected to him. Don't just take my word for it, look at his responses to any negative reviews. He calls people idiots and liars. Publicly lashing out with a total lack of control and professionalism. read more

Got a ton of work done with these guys on my 992 C4S. This is the kind of place where you feel a strong bond and know that it will be a long term relationship. They're extremely trustworthy and you know that you're in good hands. Prices are more than fair and even having a manufacturer's warranty I prefer to take my car in to Pacific German. Highest recommendations! read more

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Worst shot, unethical shady and avoid like plague . Theif that will abuse trust . All the other reviews are bought and fake. Look for the real 1 stars and know what your dealing with read more

I took my Cayenne in for wheels and suspension . Great experience! Tyler is super knowledgeable and whole process was extremely smooth. Highly recommend ! read more

To start, I've made the mistake of taking my GTI's, both current and past, to other shops and have regretted it. Why? pure laziness, I live about 2 hours, without traffic, from Pacific German. I now know that a little driving goes a long way. First things first, the staff are phenomenal, from the first call to the day you get your keys back. Tyler, who not only knows the in's and out's of the cars he works on, takes the time to research and ensure he meets the customers expectations. Second, Shawn, who I believe is the owner, seems to be there all of time. And not just during the "listed hours", he is there after hours which is rare these days. He is extremely patient, even with his customers who have a bad case of OCD. Third, the shop is clean, very clean and the care that is provided to the cars is what you would expect at any high-end shop. You can rest assure that your GTI will be treated with the same care as a customer bringing in their Lamborghini. I look forward to bring my GTI back in the future. read more

Pacific German - Auto Repair Near Me - Laguna Hills, California

Fantastic experience from the Pacific German Team. Tyler did a fantastic job and the entire experience was top notch. Highly recommended!

First off, I'd like to thank all of the staff @Pacific German for everything they have done for me,I really appreciate everything they have done for myself and my car. The experiences I have had at this shop I must say, have exceeded every benchmark on my list of things I'm very particular about. Every single experience from start to finish has been superfluous every single visit. I'm a BMW enthusiast myself, but like any car enthusiast I like my car to be treated with respect and taken care of, Pacific German has shown exemplary service on that and everything else, I honestly couldn't be happier. Once you meet the staff and techs @Pacific German they make you feel right at home as if your a friend and not just a "guest" or another customer. You'll see when you visit them! Thanks again guys! Rob Fisher read more

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I went in to get brakes done on my S4. The staff is extremely nice and welcoming as well as very knowledgeable. I had previously taken my car to the dealership for a warranty repair. They did the work and gave me the inspection report which failed to mention that two control arm bushing were absolutely shot. They did mention that one of the tires was more worn than the others. This alone should have been an indicator that something was not right. Not sure if the tech was legally blind or just pushing cars out as fast as possible.... But that is the dealership for you. Thank you Pacific German for doing an actual inspection and notifying me!!!! Back to the dealer for more warranty work.... read more

Pacific German is one of the best places for your European cars to be. The quality that this shop has matches no other out there. My stock A4 Audi starter here and it transformed into a beast stage 3 Audi . These guys know what there doing plus they have great time management and keeping you informed every step of the way. You're gonna love it here . read more

I found pacific German twice and both times they overcharged me. They have $149 inspections fee that is not refundable even if they repair you car, you still pay that. I spent $3500 1st time for valve replacement and second time they charged me over $2300, this includes $900 labor and $149 inspection. Insanely expensive, not honest and trustworthy people. Last time and highly recommend to stay away from this place to save yourself money and headache. read more

My VW was up for suspension as it was just over 100k mi. Since the work needed to be done anyway figure I'd break away from stock and go for a sport suspension with a slight drop for fitment. Pacific German provided recommendations based upon what I was looking for and went above and beyond with other recommendations (which I would gladly do if the pocket book allowed). I can tell the really care about their quality of work. I was more than pleased with the work they completed and look forward to having my vehicle serviced and taken care of here in the future. read more

Pacific German - Volkswagen with installed sport suspension by Pacific German. - Auto Repair Near Me - Laguna Hills, California

I wanted to swap steering wheels on a 2018 Porsche Turbo. I emailed pictures of the current steering wheel and the new one. I was quoted a very good price. First of all, it is very hard to find anyone to even touch a job like this. A bunch of places gave me all these excuses as to why they would not do it. All the modules on the steering wheel have to be moved over. Its a complete rebuild of a all the electronics of the steering wheel. Pacific German communicated that this is "not a big deal" unlike everyone else. I kept asking them "are you sure" and they said they have done this several times before. First of all they did an incredible job. Toward the end, Shawn informed me "This took longer than we expected as this is not a wheel swap, but a rebuild" I replied "But I sent you the pictures of the wheels" He admitted he may not have looked at them. I was expecting him to say "We need to charge you more because its a lot more time". But instead he said "I just wanted to let you know because that is what is taking so long" They did NOT charge me any additional. IN addition they fixed and installed a battery terminal and attached a quick release for a trickle charger. They did not charge me for this repair that the dealer would have charged $150 for. Shawn then told me about his exhaust. I asked if I could hear it. Instead he drove me around in the car so I could experience. I am very pleased with this whole experience and appreciate the extra work they did that they did not charge me for and could have. read more

If I could give negative stars I would. They tried to scam my mom out of $14000 dollars. Total con artist that likes to take advantage of elderly people! Made up a bill for $14314.33 to fix a headlight harness and said it could be 4-6 months. I called to let him know we would be taking it to a dealership to get fixed and he then charged my mom $800 storage on her car. It was there waiting for the quote to fix it! It cost a total of $930 and 3 days to fix the wire harness. That's a bit different than $14000 and up to 6 months. The dates on the pictures show the charges. Total con artist! read more

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I came in for ABT height adjustable springs, Rotiform wheels, tires, installation of springs with height adjustment and alignment. They quoted me with competitive pricing and this was very convenient as a one stop shop for everything I needed to get done. I must say they had help me achieve the appearance and functionality I wanted for my vehicle. I just wanted to extend my thanks and appreciation to Shawn, Tyler and the rest of the team at Pacific German. The team here has always been helpful and patient with me. They had answered any of the questions or concerns I had for my S5. They are passionate professionals that will will recommend and suggest what is best for your vehicle. I highly recommend you check them out if you are in the area. I will be definitely be coming back for the 034 suspension package and hopefully the ABT tune in the near future! THANK YOU GUYS! read more

Pacific German - Auto Repair Near Me - Laguna Hills, California

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The only shop I trust with my cars. Absolutely fantastic service, insanely fast turnarounds, and meticulous attention to detail. Great very well trained techs. Treat your cars with respect. My cars usually come in dirty and yet they go the extra mile and have them washed by the time I come pick them up. Have had my Audi A4 Allroad (B9) tuned, modified and serviced here. E46 M3 modified and serviced. C63 AMG modified and serviced. I mean it when I say, I literally don't trust any other shop with my cars anymore, and if I ever move away from SoCal, I'm going to have serious trust issues finding. a new shop. read more

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Pacific German helped me establish a proper maintenance program for new to me 2014 Audi S4 with a limited device history. Pacific German uses the most cutting edge technology and sends digital reports from the technicians pointing out specific areas of concern. The tech working on my car found the front tires are in a deteriorating. Thank you German Pacific for going above and beyond. read more

My go to shop for any service or install I don't feel like doing myself. The only place I take my Audi's and VW's. Tyler always take care of my service needs, like bringing me a qt of oil to a local car show to top off my car in between oil service. They service most European brands and have Factory diagnostic tools that usually only dealerships have. Worth the 80 mile drive for the piece of mind knowing that my car will be cared for. read more

Pacific German - Auto Repair Near Me - Laguna Hills, California