The staff is always friendly, but I especially want to recognize Ana. I always request her whenever I need blood work because she makes me feel so comfortable. I absolutely hate needles, but somehow she makes the experience so easy that I barely even feel the blood draw. She's kind, gentle, and truly amazing at what she does. Thank you, Ana, for always making what could be a stressful experience so much better! read more

I wish they had real people to answer the damn phones. Usually when I have blood taken, I see the test results within 2 hours. Today, it has been FOUR HOURS or more, and no results yet. I'm just wanted to call and ask if it shows I had blood taken this morning. But they have one of those annoying and so not helpful phone systems "press 2 times f you want to...." Etc. WHERE ARE MY TEST RESULTS DARN IT!?!?!? read more

I'm being treated for a blood cancer. I had an appointment to have blood drawn and the phlebotomist completely missed 4 of the 7 tests requested by my oncologist. I had to return to have blood redrawn. I won't go to PDL labs again. read more

The staff is always helpful and pleasant. It helps to make an appointment which is very easy to do either online or by calling. I have never had a bad experience with the draws. read more

Helpful staff! The nurse who did the blood draw was friendly and an expert. The wait was long (45 minutes) as there were LOTS of people there; I would've made an appointment but couldn't get one before 11:45 this week before my doctor appointment. However the wait was comfortable and the staff were doing the best they could, giving each patient caring attention. read more

This place is the definition of incompetence. Out of nowhere I started getting debt collectors calls saying that I have unpaid bills from this place, the bills they were trying to collect were paid on 09/09/2024. Had to submit the proof payment because their incompetence didn't allow them to find when the payments were made. How is this place open and running? read more

The most incompetent group of people managing the office with the inability to have the common courtesty to return calls. Three days of calling and no call back. McDonald has a better customer service than you lot who call yourselves professionals. All of you need to learn what your job functions is and how to provide the services you offer in the most effective way. You have failed in every aspect. You must all be busy watching Tiktok for kicks and giggles instead of actually doing the work you have been hired to do so. I would not come to your office for any medical service if my life depended on it. read more

I have come here a handful of times and I've never waited longer than 15 minutes. Sarah is gentle, kind and excellent at her job! read more

Pacific Diagnostic Laboratory - Laboratory Testing Near Me - Santa Barbara, California

The receptionist is absolutely rude and has an attitude. The tone from her was absolutely unprofessional and out of line. I'm an ICU nurse for years. She is the worse I encountered in medical field. read more

The front desk receptionists are the most rude I have ever come into contact with. I'm certain that they are trying their best to be effective, however this does not a comfortable visit make. read more

Had many blood tests and other tests here. They all are very professional & get the job done! Thank you for your medical help. read more

Sarah was awesome! Kind and understanding. I hate having my blood drawn but Sarah was fast and professional. I had an appointment and I was in and out within 20 minutes or so. They have the most affordable prices in the area BY FAR. Everything was easy from top to bottom. Thanks, Sarah, and Pacific Diagnostic for making this a pleasant experience compared to all of the other crappy labs in the area. I would know-- I called almost all of them. read more

This is the only place I will go to get my blood drawn. I have been to two other labs to get my blood drawn and the experience has been terrible each time. I have "rolling veins" that are very difficult to draw blood from. I have been sent away from both other labs after multiple pokes without them being able to draw any blood. Pacific Diagnostics only ever takes one poke. I have been told I had to leave and come back, and the girl is really good at what she does. Never leaves any bruising, never any pain or discomfort. Also the office is very clean and they get you in and out very quickly. THANK GOD FOR THIS LAB!!! If you have any difficulty drawing blood or have "tricky veins" go here!!! read more

I received a bill for lab work that was ordered by my doctor. I went ahead and paid the bill but found out later that my supplemental insurance had also paid it. I called the billing office to ask for a refund and was told it would take 6 to 8 weeks to process my request! read more

Great place, with friendly staff. No long lines. Fast service. This is my go to place from now on when blood work is needed. read more

Pacific Diagnostic Laboratory - Laboratory Testing Near Me - Santa Barbara, California

Earlier I wrote a negative review due to long wait times. I left a comment online and they called me up and even told me of a location that would have shorter waits! I was very pleased with that, so just that you know that call alone made me raise my rating from 2 stars to 5. Also, their phlebotomists due such wonderful work! They take the necessary time. I really think they care. One phone call makes a difference! My previous review: I would give 5 stars, but there are very long waits. I understand - but they need more staffing. So the wait times are unacceptable but the technicians are fabulous - 5 stars on that. With such long wait times, I'm going to ask my doctor about another provider. read more

I have never written a poor review, until now. My complaint regards a defective Trio-Smart kit issued by an Irvine, CA. Lab. Since the kit was defective, my doctor ordered a second kit. I paid for the operating kit but receive bills for the defective kit. I have sent letters regarding the defective kit, but the bills keep coming. Since my letters have been ignored, I reached out to the number on the billing statement. I was told I had reached the billing department. They suggested that I call the referring doctor. Today, I followed the billing department's advice and reached out to the doctor. The situation has been very stressful. Why am I being billed for a defective product? read more

I had an appointment at 8:45 and was done and on my way by 9:05. The office was fairly full when I arrived, but the phlebotomist was very kind, fast, and efficient. Can't ask for more than that! As someone who cringes at the idea of blood draws, this was a pleasant experience. read more

Good luck trying to make an appointment on this website. I have tried to use my MyChart login, which it said my attempt failed. So I looked up the username, reset the password, still didn't work. Tried to make an appointment as a guest. You have to know your account # to get in. I called to make an appointment but they aren't taking phone calls. This has been the most frustrating time of 2020. Perhaps it's 2020 on the whole. You people need to get it together! read more

My daughter and I set up appointment at 8:45 & 9 online. Got to Pacific and there were people waiting. Imagine my surprise when the people waiting were taken before me with an appointment. Finally got my blood drawn 45 minutes later. No apology or explanation why the wait. Not sure what value there is in booking an appointment it really didn't save me any time!!! read more

This lab is the best in the area. Very little wait, nice people, technicians are friendly and gentle. Why wait for an hour at Quest even when you have an appointment? read more

Furious. They led me to the room and spent 15 minutes (really) fiddling with their computer, never saying what was up or apologizing, or looking at ME, the patient. Then blood draw. Results a week later? NADA. They do not offer the test my physician asked for! They KNEW this! That was the computer fiddling. And they went ahead and drew 3 vials of blood! I am FURIOUS. Now I have to go to another lab and do it all over again, one that offers that test. I even called a week in advance to make an appt and ask about the prescription. This is very, very, bad. read more

Inexpensive!! Fast and frankly painless. Two vials of blood were drawn in a mater of two or three minutes and no pain when he switched vials. Bravo Pacific! read more

This place is a mess right now. They entered the wrong order on one of my blood draws. My doctor's office had to call them back to correct this error. I also made appointments online but they let other people without appointments cut in front of me anyway at two separate visits. They also charged me $20 for running a specimen STAT. They put in the incorrect order, and I didn't get my result back within the same day even after this extra charge. For the records, I have been here for a total of 3 visits. They messed up one out of my 3 sets of blood work. Maybe this is not representative of other people's experience, but take your chances if you have extra time to deal with lab mistakes. read more

I was very surprised to not be met by someone taking my temperature before entering the waiting room. They were requiring masks, however when one person walked in without a mask no one questioned her to why she was not wearing one. You would have thought they would have asked her if she had a breathing issue. Nope she checked in and sat down in the waiting room with no mask. I also had an appoitnment and showed up about 5 minutes early thinking I wouldn't have to spend much time in the waiting room, however when it came to be 10 minutes past my appointment I stood back in line and asked how much longer. They explained I have to tell them I have an appointment and pointed to a sign far in the corner to my left where no one will see. They should be asking as you check-in, but the lady asked me right away for my insurance card and then my referring Dr. then took my lab slip and told me it would be a few minutes. So at that time I figured she knew I had an appointment if it was only going to be a few minutes with at least 6 others waiting as well. Also others that came in after me were told it would be at least 30 minutes, so again I assumed she knew I had an appointment. Of course my assumptions were wrong and I had to sit in the waiting room much longer than I cared too especially during a Pandemic. They should not only be doing temperature checks they should also not allow more than one person in the waiting room at a time and allow people to check in through their phones and wait in their cars until they have been texted to come in. Something other diagnostic labs are doing in town to follow the CDC guidelines. read more

Did not open at time posted on door. When I inquired about the delay, I was given a junior high school brush off answer. The computer doesn't save my info so I'm asked to fill our their form time and time again. I'll keep shopping. read more

Longest wait ever just to pic up some containers to take home, about 45 mins. The phlebotomists was helping everyone else but had me waiting until everyone left. When I arrived before everyone. Her name was Sarah. Never going back!! DO NOT RECOMMEND! read more

I've been meaning to pass on my appreciation of this lab for some time. My veins are a little tough for some phlebotomists to deal with. Every experience with Pacific Labs has been very positive, including this morning. The office staff is professional and the phlebotomists are expert. read more