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Quest Diagnostics

2.0 (4 reviews)
Closed • 7:30 am - 12:00 pm

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1 year ago

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8 months ago

Bad service at Quest Diagnostics--long waits, poor communication, and frustrating process

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1 year ago

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2 years ago

the staff was really accommodating and made me feel less nervous :) i recommend this location!

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Ask the Community - Quest Diagnostics

Is there a phone number that I can reach someone at the local Goleta office directly?

No, all you get is robots on the phone

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Quest Diagnostics

Quest Diagnostics

(7 reviews)

Quest is a huge company and service varies in different locations. My doctor sent an order for me…read moreto get my blood drawn and said I can go to any Quest office. Well this one is inside a pharmacy in a little strip mall in Montecito. The office was run entirely by a polite and, as it turned out, a wonderfully skilled phlebotomist. She took me without an appointment, helped me sign in, and then quickly did the blood draw and sent me on my way. She runs the whole operation herself, alone, and does an amazing job. The whole process took about 15 minutes and I left there feeling like I had gotten no nonsense good old fashioned good service. And I'm a cranky, somewhat cynical old nurse with a low tolerance for bad patient care. Wow, was I impressed and pleased. I will definitely come back here again if needed. Thank you most sincerely and please give this woman a raise. You need to hang on to her.

People who know me know that I am not a negative person. It's probably been years since I gave a…read morebusiness three stars or less. So when I say a business is horrible you should probably take note. I thought sleepy Montecito would be the perfect place for a quick blood test. Boy was I wrong. I showed up and there were three people in line, seemed doable. The tech told me 20 minutes and I'm ok with that. A couple people with appointments showed up, understandable because they were smart and made appointments. But after40 minutes the tech took a "break". Put a "be back in ten minutes"sign on the door. At the one hour and twenty minute mark with several people with appointments now ahead of me, also frustrated because the were being told 45 minute waits and the tech calls in two people who didn't have appointments that checked in ten minutes after I had. I grabbed my insurance card and left.

Quest Diagnostics - laboratorytesting - Updated May 2026

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