DON'T COME HERE!!! Go to ACA AUTOMOTIVE.
This review is 3-months overdue; allowing me to cool down before rating these jerks, w/out using extreme foul language.
Crooked. Unprofessional. Inattentive. Shysters. Waste of time & money! These incompetent fools!!! Where do I begin?!
We brought our Cayenne here (mistake #1) thinking this was the place we dealt with for years while we resided in Bellflower. We find out, after-the-fact, it's not. The name changed from Pacific Stereo to Pacific Audio with a new staff of no-good-for-nothing rip-offs who are untrained in basic customer service or installation or clean-up during and after the shitty job!
We brought our vehicle in for a new sound system (again, thinking this was the original place we used to support years ago), we paid for a back-up camera and an alarm system. MAN!!! We really screwed our log-droppers going to these fools!
It was a few minutes after 9am, Tony, scammer #1, was just as dull as the Styrofoam strewn about the counter. He promised installation and top-of-the-line crap, blah, blah, blah. After he quoted us a ridiculous price of $1600- and telling us how awesome the deal was, hubby and I said, "What the heck? Go ahead, do it". There were zero cars being worked on and Tony claimed he could have it to us in about 6 hours. No worries, I thought, we'll wait in their uncomfortable waiting area, I could work on writing out my Christmas cards and then we'll stroll across the way to The Heritage Family diner and get lunch then our car 'SHOULD' be ready.
Wrong again!
It was 6pm, our stereo install wasn't done yet! WTF??? A simple JVC KW-V850BT system, what's the hold up? The excuse: back-up camera difficult, that's why stereo delayed. We thought, that could be reasonable- give 'em benefit of the doubt.
Tony asked us to come back tomorrow, December 6, 2019, and he'll make sure everything is installed properly. We returned early a.m. on Friday, December 6th. Tony said in a few hours we could have our vehicle. We decided to wait, thinking it couldn't take that much longer to do what they had to do. By noon, we again strolled across the street to Heritage for lunch, and Hector recognized us from the day before and gave a few free brownies to take with us after lunch. So thoughtful.
We returned and Tony was sitting motionless behind the counter, I offered him one of our brownies and he gladly accepted- also claiming our car would be done soon.
It was 3 pm on Friday, December 6th, hubby was already impatient & agitated by the long delay without explanation. I was curious, so I walked to the back where the installer folks were, and there our car sat, unattended- no one working on it. The hatch was up, doors were open and when I looked inside, there lay cut pieces of wire, and plastic parts that went to my car, just sitting on the mats. I yelled out, asking who was working on my car, or was it finished??? No response- just blank stares. I asked again, "Who is working on this car, or has it been finished??" Nothing. Nada. Deer in the headlights!
I ask Tony why is our car unattended- we've been sitting for two days and still our car isn't finished with the installation. Tony pointed to an old dude who had been standing at the counter talking with another guy- and Tony said, "He's the owner". I asked to owner, Abe, and his excuse to me, "It's going to take some time, these cars (meaning my Cayenne) are difficult".
WHAT DO YOU MEAN DIFFICULT? Either you know how to install or you don't!
Boiling brain juices!!! Some terse words!!! And their assurance all will be well.
We left the car over the weekend, by Monday, December 9th, we still hadn't heard from Tony or Abe or anyone- hubby called Tony, who said by Tuesday, he'll call with an update. We didn't hear from him until Wednesday, and when we got there, our rear hatch wouldn't lock, the sounds inside the vehicle were awful, we couldn't hear all the speakers and one excuse after another led us to higher irritation!!!
Hubby had some strong words for Tony and Abe and they both said they did a good job and if anyone could diagnose that they did something wrong, they would pay to correct it.
We drove to the dealer and they said they wouldn't touch our vehicle after someone installed aftermarket shit in it, then we went to ACA Automotive and Victor and crew did a superb job in undoing the shit Abe and crew ruined and messed up. It took a few days, but they did it!!!
BBB and Bureau of Automotive Repair will hear about this mess. It's been 3 months and still the shitty sounds coming from the radio are disappointing, the alarm is wired to go off at random and those idiots still need training, starting with ethics, then customer service and most importantly, installation!
Steer clear from those crooked, opportunistic, imbeciles. YouTube could have shown me how to install it better than them!!! Go to ACA Automotive, see Victor or Mr. Kalb in Long Beach!!! read more