Services - Pacific Audio & Tinting
Tint application
Tint removal
Tint repair
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9 years ago
DO NOT go to this place. I don't know where to begin. Took our brand new van there to get tinted on the day I made the appointment, which was 4/13. I come in at around noon and the employee didn't even know my van was awaiting work. No big deal, right? I come back after work, around 4:30pm. The same guy is sitting outside. He gets up and says, "I'm glad you're here, I've been waiting to close up and go home". They close well after that. Anyways, I see my van and I start looking it over. I notice that the driver's side weather seal at the top of the window is folded up. I ask him about it and he says, "Oh that's an old seal, man. It caused me to retint this one window 3 times." I informed him the van was brand new and he comes back to me with the smart comment, "Oh, so you just bought it yesterday?" I asked for the manager and he wasn't there. Apparently missing. I open the driver's door. There are HOLES in the upper trim of the inner door panel. Again, asking him about the damage. Of course, he says, "Oh, that was there before I started." I open the passenger door. Same damage in the same relative spot on the passenger door. Same response that "it was there..." According to the Honda dealer, total damage to replace both door panels and weather strip is over $1,200 with labor. The tint quality itself was horrible. Dog hair was underneath the tint in numerous spots. They have dogs roaming around the premises; not sure how they get away with that; specially on base. Nowhere near a "service dog". Other areas of the tint was melted, creased and even wasn't cut correctly, causing gaps between the tint itself and the window frame. The job was for a complete tint, to include clear tint installed on the front windshield. The front windshield was never done and two small side windows weren't either. When asked about it, the employee's response was, "the work order didn't specify the small side windows and we don't have the clear for the front window. I don't know why my manager keeps scheduling people for it." After leaving that night, I called their HQ location in El Paso, TX. I was given an email and was assured a prompt response; I emailed them that night. As of this day, 5/10/17, I have yet to receive a phone call or e-mail from the company's corporate location. The following week, the manager of this location, Chris, reappeared and wanted me to bring the van back over for him to look at. Of course, the damage to the doors is now a "he said/she said" type situation. I noted that nowhere on their work order stated damage to my vehicle. (Again, van was brand new with under 4,000 miles on it). Chris says he can't afford to replace the parts and he wants me to let his "custom fabricator" reupholster the upper door panel. I said absolutely not, and that I would like it how I dropped it off. After some back and forth with AAFES, it was communicated to me that the panels were to be replaced. Great. He asked to make an appointment for the tint to be redone and that he was personally going to do it. Great. I made it for the following week. That time comes and begins working on the car around noon. He calls me about 2 hours later. Says there is too much debris floating around in the air and that he needs to clean the bay before he can proceed. Okay, no big deal. He states he would call me the next day to make another appointment. Next day came and went with no phone call. Next week came and he finally calls saying, "the reason why I didn't make an appointment for you yet is because I'm waiting for fabric to come to repair your door panel." Wait. You just told me last week you were going to replace the panels. I've completely cut communications with this place now. I've since filed breach of sales contract with my credit card company and am considering Small Claims court for repayment of damages to my car. I've also filed a Better Business Bureau complaint. Trust me, take your car elsewhere. For those that work/live on base, it's not worth the convenience factor. read more
9 years ago
Beware of crappy overpriced hack job service!! I have several issues since having my windows tinted here, first off This shop is very shady, they request you pay the full amount up front upon appointment, I had my vehicles tinted with the removal of old tint which was quoted at $374.00 which is a very steep price. I decided to try their service since the shop was located close to my workplace. The worksmanship of their tinting is extremely poor. A five year old could tint better. I spent several hours cleaning my interior since fluid and dirt were left all over the place during installation ruining my leather seats. I found flaws on every window, tint cut too short all over the place. Total hack job!! Jagged edges cut, dirt, dog hair and old glue left under tint. They etched the outside of my windows when cutting out the tint and also cut my weather stripping in several places. When I asked for a refund they refused and said I signed a contract and could not be refunded. AAFES should be ashamed having this place operate under them. I will not let them redo the tint because I am not confident in their work. So now I have to get legal involved to receive my money back. Do not use the service this place provides unless you want to get a hack job like I did. Shop needs blacklisted. read more
More info about Pacific Audio & Tinting
4200 Griffis Ave
Bldg 428
Nellis Air Force Base, NV 89191
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(702) 643-1022
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