I ordered a Fever jersey online for pickup and had a pretty smooth experience. They're open Monday-Saturday from 10 AM-5 PM. I came in on a Monday, and it wasn't busy at all.
I parked at a meter and paid for about 30 minutes. I walked in and got someone's attention near the first floor register. She had a little trouble finding my order at first, but eventually located it and brought it out to me. I opened the package while I was still in the store to make sure I had the right size, and thankfully, everything was good.
This transaction went smoothly, and I like that you can save on shipping by choosing in store pickup.
I did have another online ordering experience that didn't go nearly as well. I tried to purchase another Fever jersey online on a game day. I placed the order around 5 PM, but after the game ended, I found out that my order had been canceled. I wasn't very happy about that!
I'm not sure if I waited too long to place the order or if the inventory simply wasn't accurate, but I feel like if an item is showing as available online, there should be enough inventory to fulfill the order or at least the website should update more quickly when something sells out.
So, my in-store pickup experience was great, but the online inventory/order experience could definitely use some improvement. read more