We were having some plumbing work done at our house which is how I got to know the Ferguson name…read more The plumber came here in search of parts for our toilet - which I like to call our "special case" as its low profile-design requires parts not found in mainstream stores and usually has to be special-ordered. I honestly would like to get rid of it entirely and get a normal john to save future headaches! To my surprise, he wasn't able to find this sleeve that bolts the toilet seat to the toilet. See what a headache this commode is? Another issue came up as we needed a replacement tub spout. I figured if plumbers shop here, this must be the best place to get it. Boy was I wrong. EXPERIENCE: The biz is located in a big warehouse in the Kahului Industrial park with adequate parking. It was far from what I expected. The first door I tried to open was locked and I guess was the office. The next door in line was a big open garage-like door which I thought was for staff only but it's the actual shopping area and their stock room. There are no displays or sales associates roaming the floors, just inventory. After finally locating the faucet section, it got even worse as not only was the selection limited, but everything was boxed with very little detail explaining what was inside. If you're looking for screws, nuts, bolts and everything in between, you'll be in mancave heaven. SERVICE: Like Napa stores, everyone is working behind the counter so you'd have to wait in line along with people purchasing items if you have a simple question. What a waste of time. OVERALL: I'm more of a Home Depot/Lowe's shopper where things are clearly on display with associates abound if you need any assistance. And as far as that tub faucet, I found just what I was looking for at Home Depot! Sorry, Fergie.

I received a call from Roma with Ferguson upper management. He was very patient and listened to the…read moreissues we had with both the faucet and show room customer service. He ultimately gave us a credit and resolved the matter promptly which we greatly appreciate. If our showroom rep had called us back as promised (or when she returned from vacation) with an update, this could've been resolved sooner. Roma could teach a Masterclass on customer service.

AVOID CERAMIC TILE PLUS. Alison (Store Manager and my Account Manager) didn't inform me that by…read moretile was backordered. I flew to Maui to supervise and coordinate the tile install only to find out the tile hadn't even shipped yet. This delay cost me over $5,000 plus my time and a loss of 2 months of rental. In addition, one tile I ordered was so backordered, I had to delete my accent feature. A simple phone call was never made, nor an apology. Go somewhere else that cares about you and your needs.

BUYER BEWARE. We picked out a granite slab last year while on island. We hired Ceramic Tole Plus…read moreto fabricate the granite. Not only did we not get the correct granite, the fabrication job was horrible. We talked to the owner and we're offered a 20-% discount for another counter. We hired NEXT LEVEL to replace our countertops at a better price as the 20% discount that was offered from Ceramic Tile Plus. If you don't care about the look of your counters, hire Ceramic Tile. If you care about the quality of work hire another company.

What a great contractor! Kurt Duval is the owner/operator of Duval Tile & Stone. Kurt is fully…read morelicensed and insured, and his company has been operating on Maui for over 17 years. Kurt's level of care and commitment is simply unparalleled, and his work shows the highest levels of experience and skill. He is very passionate about his work and a true artist in his field. Moreover, he is an extremely nice guy, and his rates are very competitive. Duval Tile & Stone recently tiled the entryway to our townhome in Wailea as well as a very large lanai in the back of our unit. When our unit was built in 2007, the cement pads laid by the builder were not level or "square", and over the years hairline cracks had developed in the cement. To ensure that the new porcelain tile that Kurt was installing for us would be level and resistent to developing cracks in the future, he had to do a significant amount of remedial work to level the cement pads and seal all existing cracks before laying any new tile. The best part about hiring Duval Tile & Stone is that the owner, Kurt Duval, actually does all of the tile work himself. Typically, you will only see the owner of a tile company two times: 1) when you get the initial bid, and 2) when you give him the final payment. That is definitely not the case with Kurt Duval. He is on the worksite EVERY DAY, doing all of the work himself. Why? Because he wants the job done right! Kurt's work ethic is truly amazing in this day and age! So, how did it all turn out? Well, Kurt did a wonderful job in installing all of the tiles. And, by the way, everyday he left the worksite neat and clean. Professionalism, integrity, and craftsmanship -- this is what Kurt Duval brings to the job. Needless to say, my wife and I are delighted with our new entryway and lanai, and we will definitely use Duval Tile & Stone for any future projects. We highly recommend Duval Tile & Stone!

Kurt is doing his second project for us, remodeling our guest bathroom. In 2010 he laid our entire…read morefirst floor and stairs to the second floor with travertine. I marveled at his conscientious and skillful approach to carefully prepare the surface before skillfully laying down the travertine tiles. He also remodeled our master bath. He is taking the same fastidious approach to create a guest bathroom that is not just functional, but also a work of art.

Jordon and his team at Eurotech provide excellent service. They are polite, accommodating and very…read moreprofessional. Our floors look like brand new.

We had Eurotech come out to clean and seal our kitchen countertops and the countertops in 2…read morebathrooms. The technician, Jordan, also cleaned and resealed the tile in the master bath. That bathroom has a pebble stoned floor with light grout. We have never been able to clean it properly. Jordan worked so hard and did a beautiful job. He was also one of the nicest workmen we've ever had. Thanks Jordan, and Eurotech!

Picked up a beautiful handcrafted bowl. The colors, and the craftsmanship are amazing.read more

We can't express how happy we are with the three sinks we purchased from Albert Molina. They are…read moreextremely beautiful and showcases his detail, and exceptional creativity as an artist & designer! Albert was nice enough to have us visit his shop and graciously explained the process from beginning to finished piece. We have a much better appreciation for the amount of time and effort spent on every unique piece of artwork. Hats off to his entire team, what a great asset to the Wailuku and Hawaii community! Buy local and support our local artisans.

These ceramics are truly unique! Years ago, I bought a small turtle tile and a a larger pineapple…read moretile. My brothers envied them, and when they finally vacationed in Maui, they bought their own pieces. Haha! We have now bought a very unique Pineapple Vessel Ceramic Sink! We love it! Something to remember happy times in Maui!

Maui Ceramics is a treasure in Waikiki!! Beautiful artesian crafted works of art!! Amazing hand…read morecrafted sinks and much more!!!

Had a washer disaster that brought us here for a replacement unit. Our existing washer, self…read moredestructed and there was water leaking all over the place. Their service technician, Jay, was fast, friendly and helped us make a great decision on a new washer instead of repairing the existing 10 year old machine. The staff at Hamai were super helpful and fast. We got a replacement machine and arranged for delivery and installation. All told it took about 15 minutes "in and out" and they worked with us on the price and gave us credit for the service call on the wrecked washing machine. Highly recommend.

We walked in to Hamai Appliance yesterday. In so glad that we got to meet Manny! He saw us and told…read moreus he'll be right with us in a few minutes. We were in search of an oven. Well comes to find out Manny told us we might not need a new oven ask we have to do is reset it and see if it will work. So that's our next step. I'm so glad we went to this place. They are not looking to make a done out of people. They're here to help people out. We support companies like this. Please ship local and Hamai is definitely the place to go. Go see Manny if you need help. We'll be back if we need a new oven after all.