One of the best customer service experiences I have had in a long time!…read more My husband and I were next door at the Benjamin Moore store when we noticed PBK. We needed plumbing fixtures for a kitchen and bath remodel, so we decided to walk in. Kalei greeted us and was happy to help us. She walked us through the store to look at the wide array of floor samples. She was very organized and listened to what we needed. Kalei emailed me a "wish list" based on the fixtures I liked. The wish list included the item information, prices, and full spec sheets. Kalei also researched and provided options for sinks, based on specs I gave her. Once I got home and further thought about it, I decided I wanted all brass faucets, so I emailed Kalei to ask if she could get specific brands. Kalei did not bat an eye. Her only concern was me being happy and getting exactly what I wanted. Thus began several weeks of Kalei giving me options and me making decisions. She was patient, helpful, and understood my preferred style every step of the way. When all was said and done, I had a wish list that had everything from a toilet to a beautiful kitchen faucet. Kalei was clear regarding what was in stock in their Maui warehouse and what had to be ordered. We ran into one challenge--the kitchen sink I selected was backordered by the manufacturer. There would be a 2.5 month wait before it could even ship. Kalei went above and beyond by checking with another warehouse, which had the sink! She was able to order the sink through them, rather than having me sit on a back order list. PBK has something for everyone. The customer service I received from Kalei was fantastic. If you want someone who will truly help you get exactly what you want and if you want a wide-variety of options, go see Kalei at PBK.

From the owner: Premier Bath and Kitchen (PBK), a Division of PACE Supply, has been an industry staple for over 19…read moreyears. Our team is dedicated to bringing you an unparalleled kitchen and bath showroom experience. PBK offers some of the world’s finest brands of plumbing, lighting, appliances, and even door hardware for any type of project and budget. Our live displays are equipped with the latest in luxury designs and brands, smart appliances, pristine lighting options, fixtures, and more! Our dedication to exceeding expectations is what provides builders, homeowners, contractors, designers, and plumbers with confidence in every project.

We were having some plumbing work done at our house which is how I got to know the Ferguson name…read more The plumber came here in search of parts for our toilet - which I like to call our "special case" as its low profile-design requires parts not found in mainstream stores and usually has to be special-ordered. I honestly would like to get rid of it entirely and get a normal john to save future headaches! To my surprise, he wasn't able to find this sleeve that bolts the toilet seat to the toilet. See what a headache this commode is? Another issue came up as we needed a replacement tub spout. I figured if plumbers shop here, this must be the best place to get it. Boy was I wrong. EXPERIENCE: The biz is located in a big warehouse in the Kahului Industrial park with adequate parking. It was far from what I expected. The first door I tried to open was locked and I guess was the office. The next door in line was a big open garage-like door which I thought was for staff only but it's the actual shopping area and their stock room. There are no displays or sales associates roaming the floors, just inventory. After finally locating the faucet section, it got even worse as not only was the selection limited, but everything was boxed with very little detail explaining what was inside. If you're looking for screws, nuts, bolts and everything in between, you'll be in mancave heaven. SERVICE: Like Napa stores, everyone is working behind the counter so you'd have to wait in line along with people purchasing items if you have a simple question. What a waste of time. OVERALL: I'm more of a Home Depot/Lowe's shopper where things are clearly on display with associates abound if you need any assistance. And as far as that tub faucet, I found just what I was looking for at Home Depot! Sorry, Fergie.

I received a call from Roma with Ferguson upper management. He was very patient and listened to the…read moreissues we had with both the faucet and show room customer service. He ultimately gave us a credit and resolved the matter promptly which we greatly appreciate. If our showroom rep had called us back as promised (or when she returned from vacation) with an update, this could've been resolved sooner. Roma could teach a Masterclass on customer service.

Jordon and his team at Eurotech provide excellent service. They are polite, accommodating and very…read moreprofessional. Our floors look like brand new.

We had Eurotech come out to clean and seal our kitchen countertops and the countertops in 2…read morebathrooms. The technician, Jordan, also cleaned and resealed the tile in the master bath. That bathroom has a pebble stoned floor with light grout. We have never been able to clean it properly. Jordan worked so hard and did a beautiful job. He was also one of the nicest workmen we've ever had. Thanks Jordan, and Eurotech!

Picked up a beautiful handcrafted bowl. The colors, and the craftsmanship are amazing.read more

We can't express how happy we are with the three sinks we purchased from Albert Molina. They are…read moreextremely beautiful and showcases his detail, and exceptional creativity as an artist & designer! Albert was nice enough to have us visit his shop and graciously explained the process from beginning to finished piece. We have a much better appreciation for the amount of time and effort spent on every unique piece of artwork. Hats off to his entire team, what a great asset to the Wailuku and Hawaii community! Buy local and support our local artisans.

AVOID CERAMIC TILE PLUS. Alison (Store Manager and my Account Manager) didn't inform me that by…read moretile was backordered. I flew to Maui to supervise and coordinate the tile install only to find out the tile hadn't even shipped yet. This delay cost me over $5,000 plus my time and a loss of 2 months of rental. In addition, one tile I ordered was so backordered, I had to delete my accent feature. A simple phone call was never made, nor an apology. Go somewhere else that cares about you and your needs.

BUYER BEWARE. We picked out a granite slab last year while on island. We hired Ceramic Tole Plus…read moreto fabricate the granite. Not only did we not get the correct granite, the fabrication job was horrible. We talked to the owner and we're offered a 20-% discount for another counter. We hired NEXT LEVEL to replace our countertops at a better price as the 20% discount that was offered from Ceramic Tile Plus. If you don't care about the look of your counters, hire Ceramic Tile. If you care about the quality of work hire another company.

These ceramics are truly unique! Years ago, I bought a small turtle tile and a a larger pineapple…read moretile. My brothers envied them, and when they finally vacationed in Maui, they bought their own pieces. Haha! We have now bought a very unique Pineapple Vessel Ceramic Sink! We love it! Something to remember happy times in Maui!

Maui Ceramics is a treasure in Waikiki!! Beautiful artesian crafted works of art!! Amazing hand…read morecrafted sinks and much more!!!

Eugene was fantastic and will be using him again for handyman work. He did a great install of my RO…read morewater filter.

From the owner: From cozy carpets to lustrous tiles, our flooring options are designed to elevate the look and feel…read moreof your home.