Very disappointed with the cleanliness of the limo upon pickup. We were picked up on time at 10pm…read morebut there were dirty napkins stuffed in used glasses, warm leftover beers and an open half empty water bottle. Complained to management, waited four days but never got a response. Will not use this company again.

From the owner: Thanks for stopping by Elgin Limo Service! We are proud to offer you a wide selection of options,…read morecovering our service packages, fleet details, and booking information. Whether you need personal service for yourself, or for a large group, we have the capability to see you where you need to go and back in style and comfort. About Us We are a locally owned and operated company that strives to deliver the Elgin area with a service like no other. Offering a wide variety of customizable packages to suit your needs. With a long standing history with the city, we aim to deliver a service that fits with the characteristics that make this a great place to live.

I was referred to this company by a friend, and I'm really glad I gave them a try. We used Discreet…read morefor drop-off and pick-up at O'Hare, and the entire experience was excellent. Our driver Tamika was professional, the ride was spotless and comfortable, and the communication throughout the process was top-notch. Their pricing was great, and the service couldn't have gone any smoother. If you're looking for a reliable black car service for any trip or occasion, I highly recommend Discreet. Seriously--why are you still reading this? Go book your ride!

We planned an 8 hour trip from Geneva to enjoy some amazing spots in the city! Our driver, Matt was…read moreamazing. It was so nice to just have a hourly rate with everything included, like gas, tip etc. He always stay close and made it so easy for us girls! I would highly recommended them again for any transportation needs. We had a new lux Suv!

Driver Tom- (DT): Reliable…read moreKnowledgeable Personable Reasonable DT is an Elgin Treasure. You need a ride? I guarantee you, your first ride with DT will not be your last. He is truly the best. He answers his calls - he returns his calls. Call DT. You WILL NOT be disappointed ? Donna H - South Elgin

Love Tom's slogans. He makes every ride interesting! Fairly priced!!!!read more

Great service. We have been using A-1 for almost 20 years now. The drivers are always nice. I only…read morehad an issue with one driver and I don't even think he works for the company anymore. Their prices are always correct. We do round trips, and the drivers are cool. The dispatcher knows us well. They will be missed.

I decided to give A1 another chance. The driver I had on 1/13 had to wait one day for her fare…read morebecause Bank of America declined my debit card. The driver was dirty and weird anyway: I left an envelope between my front and storm doors with the fare in CASH the next day. She picked it up, but didn't leave a receipt. Jim the night manager is rude, obnoxious and argumentative. I had trouble with him on 102/20. When I called today 1/30/21 he told me the weird driver said I never paid her and couldn't get a taxi until I paid the weird driver. When I told him I paid her in CASH on 1/14, he didn't believe me. STAY AWAY from A1 Taxi They're unprofessional and rude. Jim is the WORST and Naomi isn't any better. The taxis are dirty and reek of cigarette smoke.

Darren really came thru for us after we got stranded at an event. We'd been trying to get an…read moreUber/Lyft for nearly 2 hours when I found him on Yelp. He answered immediately, but he was dropping off someone at O'Hare. He told me he'd call me back in about 20-30 minutes when he was back in my area. He called when he was close, his car was clean, and he was so nice and pleasant. Highly, highly recommend. Thank you, Darren!

Lack of professionalism is what came to mind the first and only interaction with this company. To…read morebe fair I did request a cab ride for early morning the night before. However, I was not made aware that the driver was running late and didn't have time to make a change of plans so I could make my train. Result was getting an uber, missed my train, and was late to work. When explaining to the owner about this he didn't seem to care at all.

Quick to answer a call or get back to you if you leave a message…read more We booked with them today for a trip coming up in 2 weeks and the process was smooth and seemless. The price was transparent and I look forward to doing business with them whenever we need to get to and from O'Hare.

This is a fantastic family owned service. We have been using Suburban Limousine for over 15 years…read morenow. We have many trips every year with frequent very unreasonably early pickups and often late arrivals home. Greg and Sonya are the owners who take pride in NEVER being late. And it's true we have never once had a problem. The car is almost always waiting five minutes or so early which takes the stress out of wondering about your ride. Greg and Sonya are courteous, helpful, and always cheerful. The vehicles are always clean and the trips are efficient. When we are picked up at the airport it is like being met by family. You could not wish for a better experience.

Previously had a bad experience, but the owner assured me that would not happen again…read more I used them again, and all went well!

Excellent was at my house when he was supposed to be and drop off and return trip was fine also,…read moreno problems at all. Night time pickup was a brreeze!

Horrific! Set up a reservation to be picked up at 5am on Aug 23 to ohare and return Aug 26. The…read moredriver never showed up!! No call, no car, nothing. I called the owner who told me maybe I should call Uber. That was his resolution to the problem. He also said he would compensate us for the trouble this all caused(I have the text messages feel free to reach out I'll share them) and he has suddenly gone silent and won't respond to any messages. To run a company like this is an embarrassment, no reliability, offered no help or resolution, companies like this should be shut down.

I was on my way out of the airport in search of the taxi stand when the Elgin O'Hare driver…read moreapproached and asked if I needed a taxi. I asked the price and he said "about $65". I thought we were on our way to the regular taxi stand, but we instead went to the garage --it turned out he was a limo driver. I was nervous, but he got us to the hotel without a problem, and we had a friendly chat. However, after tip the fee was a full $90-way more than I would have agreed to --and I never received the email receipt I requested, even after an email, a contact form, and a phone call (no one answered the phone). Now I am stuck with the cost because I can't submit to my employer for reimbursement.