This is in regards to the receptionist, person answering the phone, very unprofessional and does…read morenot care about helping patients to get an appt. Called one time and was told they were closing early for winter weather and someone would call me the next day. No callback. Called again, put on hold for extended time period. This office could care less about scheduling any new patients.

I really like Dr A. She's very kind and compassionate. She explained well the 1st, 2nd or 3rd…read morepossible treatments. I feel very comfortable with her and I LOVE the fact that she has Christian reading materials as well as a Bible in her waiting area. This explains her sweet demeanor. I highly recommend her.

Had BHP with a very large prostate (200g). Dr Huddleston performed the HoLEP procedure on me about…read more2 months ago, and I am very pleased. He did a great job communicating how the procedure would work, and the risks. Turned out I had a prostate that like to bleed, so my procedure ending up being more challenging for him. As a result I did end up spending the night in the hospital (I was the last procedure for the day, so might have been different if I was the first). As it turns out, I'm glad I spent that night in the hospital, as the nurse kept fluids flowing through my urethra throughout the night, which I think was very beneficial for me. Had minor leaking for about a week, and since then life has been pretty normal. Stream is better than I ever remember, urges are less, and still training with Kegel exercises to improve control. Office appointments were always on time, and Dr. Huddleston took the time to answer all of my questions. Shout out to the nurses who draw blood as well; painless and quick!

Dr Huddleston is a very competent urologist. His business practices and his practice's lack of…read morecustomer service make me encourage you to find your medical care elsewhere. There is only an 800 number for this practice which goes to a central answering service. You will never be able to call the office directly. Can only leave a message. Can't talk directly to a nurse or assistant. I recently had a scheduled telemedicine visit and the doctor did not call as per the appointment I made. He did, though, call 45 minutes later. The office did not call or text to advise of the delay or to request a reschedule. By the time he finally called I was already back at work. I expressed my displeasure and the fact that I did not appreciate the lack of value for my time. I told him I didn't have time to speak with him as he so greatly disregarded our appointment and I would let him know if/when I needed his services in the future. The final insult arrived today when I received a notice from my insurance company that he actually had the nerve to file a claim. Believe me, I will be in touch with his office and have already filed a protest with my insurance. You can take your chances with Dr Huddleston and I encourage you to look elsewhere should you need a urologist. You can thank me later. I believe the practice is Urology Associates of North Texas.

Doctors are amazing and staff is wonderful! Never did me or my wife wait over our appointment time.read more

Nice office! Good Doctor! When you walk-in you register and there is a sign that shows the wait…read moredelays for each Doctor. Says 10 to 15 minute delay. You sit down and wait and wait, 25 minutes later they call your name, put you in a room and you wait some more, 10 more minutes. My time is valuable! But I like Dr. Frey and so I wait and wait...for 5 minutes of his time Other Doctors in the area are more timely so this is what I am comparing this visit to. Also, this is my 2nd visit here so the same thing happened the 1st. Would you say something to a Dr. about keeping you waiting?

Great Doctor. Do not hesitate to go here for any Urological needs. I only wish that my other…read moreDoctors gave the level of care and service that Dr Ortiz provides.

DO NOT TRUST DR. ORTIZ!! It took a year of recurrent symptoms for Dr. Ortiz to make a diagnosis…read more For a year, he repeatedly prescribed an expensive medication that is available over the counter for a fraction of the cost. HE HAS NO UNDERSTANDING OF ELDERLY PATIENCE NEEDS WHO ARE ON FIXED INCOMES. Dr. Dennis Ortiz then performed a surgery on my mother and then when she called him reporting pain afterward - he did not call her back until 36 hours later by which point she had to call an ambulance and was taken to the hospital. Once she was in the hospital he recommended that she check out against medical advice of the hospital which would lead to Medicare not covering her stay. Thank goodness we found another Urologist for her. DR.ORTIZ IS INCOMPETENT.

I'm not sure what kind of care I might receive but when the person who answered the phone can't…read morespeak the language understandably after 10-15 minutes of trying to make an appointment I was done. Other things I notice is their website was copyrighted several years ago, this makes me wonder what level of care they would take with me. The news is I will never have to find out.

Extremely amiable, compassionate and an active listener. He answered all questions and took time to…read moreexplain all aspects of procedures. You would have to look long and hard to find a better urologist.