This is in regards to the receptionist, person answering the phone, very unprofessional and does…read morenot care about helping patients to get an appt. Called one time and was told they were closing early for winter weather and someone would call me the next day. No callback. Called again, put on hold for extended time period. This office could care less about scheduling any new patients.

This is the worst experience I've ever had at a doctor's office…read more I don't recommend this office at all, find another office. 1. The front disk lady is so rude, unfriendly and not nice to patients. She is unprofessional and didn't show any respect. I didn't feel welcomed and I felt that she was profiling me. 2. Even the other nurse wasn't that friendly. 3. There is no privacy, the office is not designed to be a doctor's office, you can literally hear everything from the exam room. 4. The whole staff members including the doctor need a lot of training on how to treat patients and how to be professional. I won't be back to this office, I wish I never came to this office

The staff is rude and uncaring. Had an appointment for a procedure in Arlington clinic. Checked in…read moreat 2:00. Appointment was for 3:30. at 4:00 I asked how much longer. Someone put us down as a no show. Resche filed for 3 weeks later. Dr Huddleston was very good. Found out husband has cancer in bladder. Husband did not pass work up for surgery. Some rude person called up and rattled off something and said morning or after noon? For what I said. An appointment she said. I said you pick. I called back to talk to whom ever it was that called. The person at the frontt desk was rude saying you have an appointment on Dec 30th. For what I said. A procedure she said. I said cancel It. This staff needs to go!! they are destroying his practice.

Dr Huddleston is a very competent urologist. His business practices and his practice's lack of…read morecustomer service make me encourage you to find your medical care elsewhere. There is only an 800 number for this practice which goes to a central answering service. You will never be able to call the office directly. Can only leave a message. Can't talk directly to a nurse or assistant. I recently had a scheduled telemedicine visit and the doctor did not call as per the appointment I made. He did, though, call 45 minutes later. The office did not call or text to advise of the delay or to request a reschedule. By the time he finally called I was already back at work. I expressed my displeasure and the fact that I did not appreciate the lack of value for my time. I told him I didn't have time to speak with him as he so greatly disregarded our appointment and I would let him know if/when I needed his services in the future. The final insult arrived today when I received a notice from my insurance company that he actually had the nerve to file a claim. Believe me, I will be in touch with his office and have already filed a protest with my insurance. You can take your chances with Dr Huddleston and I encourage you to look elsewhere should you need a urologist. You can thank me later. I believe the practice is Urology Associates of North Texas.

Doctors are amazing and staff is wonderful! Never did me or my wife wait over our appointment time.read more

Nice office! Good Doctor! When you walk-in you register and there is a sign that shows the wait…read moredelays for each Doctor. Says 10 to 15 minute delay. You sit down and wait and wait, 25 minutes later they call your name, put you in a room and you wait some more, 10 more minutes. My time is valuable! But I like Dr. Frey and so I wait and wait...for 5 minutes of his time Other Doctors in the area are more timely so this is what I am comparing this visit to. Also, this is my 2nd visit here so the same thing happened the 1st. Would you say something to a Dr. about keeping you waiting?

Great Doctor. Do not hesitate to go here for any Urological needs. I only wish that my other…read moreDoctors gave the level of care and service that Dr Ortiz provides.

DO NOT TRUST DR. ORTIZ!! It took a year of recurrent symptoms for Dr. Ortiz to make a diagnosis…read more For a year, he repeatedly prescribed an expensive medication that is available over the counter for a fraction of the cost. HE HAS NO UNDERSTANDING OF ELDERLY PATIENCE NEEDS WHO ARE ON FIXED INCOMES. Dr. Dennis Ortiz then performed a surgery on my mother and then when she called him reporting pain afterward - he did not call her back until 36 hours later by which point she had to call an ambulance and was taken to the hospital. Once she was in the hospital he recommended that she check out against medical advice of the hospital which would lead to Medicare not covering her stay. Thank goodness we found another Urologist for her. DR.ORTIZ IS INCOMPETENT.

I'm not sure what kind of care I might receive but when the person who answered the phone can't…read morespeak the language understandably after 10-15 minutes of trying to make an appointment I was done. Other things I notice is their website was copyrighted several years ago, this makes me wonder what level of care they would take with me. The news is I will never have to find out.

Extremely amiable, compassionate and an active listener. He answered all questions and took time to…read moreexplain all aspects of procedures. You would have to look long and hard to find a better urologist.