Since 1983, our family has purchased 9 Used Cars from Craig at Gene Pankey Motors on South Tacoma…read moreWay here in Tacoma. Each vehicle purchased has lived up to our expectations both in quality and in fair pricing. They are among the very best Used Car Dealers in all of Western Washington. Honesty, Integrity and Only Well-Represented Vehicles grace their Sales Lot. Pankey Motors was founded on principles of Quality, Honesty and Fair Dealing. You will not find a Finer Firm to deal with than them.

I'd rate negative 10 if that choice was provided. Fast talkin' liars who never stop blabbing to…read morelisten. Cars are overpriced and have hidden flaws.

I had been shopping for literally 3 months. Every day. I scoured the entire nation. I was looking…read moreeverywhere for.the specific make, model, mileage color, options and price. I was so frustrated and had test drove over 20 cars it was always something. Car wasnt as advertised, mileage too high, I was 4 mins too late twice, staff was rude etc. I wasn't in a hurry because I have another vehicle, but I just wanted this particular Lexus. Did my early morning internet search as I'd done every day. There she was. 2017 Lexus IS200t. Black on black. Tinted windows. Perfect mileage and all the options I wanted. In Tacoma too? No way! I jumped on it via email and got Aaron. Nicest guy ever and I was straightforward about what I wanted to pay. He was straightforward that wasn't going to happen. No problem. I'll keep looking. I left the convo with "well if it's still sitting there and you just want it gone, I'll give you X (closer to asking) cash out the door. He explained that probably wouldn't work and thanked me for my time. I never caught a hint of attitude from him. 2 days later as I was just about to cave and get a lesser car, he text me that they would accpety cash offer. I flew down to test drive it. When we got back, he asked me if I was done shopping. YES! Let's do this. Off to financing. Where I met Tiffany and Shelly. Both very friendly and personable. The type that just make you feel good about doing biz with them. Signed all the docs and needed to come back the next day with the balance. Easy process again. Got the keys and I'm driving my baby home on cloud 9. Got maybe 5 miles away and the tire pressure light came on. I was so upset. I didn't think the dealer did anything shady. I know the car had sat and they needed to jump it. So it threw some things off. I immediately called Brayden (owner?) And he told me to make an appt with service and they'd give me a loaner. Which I did. Called John in Service. Explained what was going on. He booked me an appt and when I arrived he gave me world class service. Listened to me and came up with a fast, equitable solution. One day later I have my car back and couldn't be happier. The entire staff treated me exactly as I'd treat a client. Legally, they didn't have to do the little corrections. There was zero hesitation to do the right thing. Brayden said he wanted me.to be satisfied and I am. Thank you Brayden, Aaron, Tiffany, Shelly and John. You are all the best!

BUY BEWARE!!!! First off EVERY car I've drove was manual. I even drive a Manual Semi. That being…read moresaid... Went to buy a 2017 Subaru crosstrek manual from them. Test drove it, and it was fine. Everything seemed well. Upon delivery I heard a BAD clicking sound! Said I would not accept this and they said they'd fix. Took the car back so they could check it out. 4 days later they called me and said they'd couldn't find anything even after driving for 100 miles. So I had to go down to check it out. They didn't drive it even 10 miles. Yes I looked at the odometer. I proceed to drive for a half hour and come back, btw their shop looks WORSE than the shop I worked at, IN THE ARMY!, and we ALL know those can be bad. After coming back and hearing the sound I stand around and wait for the "shop foreman". Rather a joke of a man. I tell him to get in, he sites right seat and I BARELY turn out of the parking space and immediately hear the sound. He looks at me confused, and I Have to tell him it's either the CV axle, or the differential, and that they need to fix. Two weeks later they tell me it's ready to go and that they not only replaced the CV axle but the transmission too. Now here I am under the car at THIS VERY MOMENT, replacing the "new" cv axle they "just did". As a mechanic myself, I know when shts been worked on, and this hasn't. Yes "maybe" they did something to the cv axle("repaired it"), but the transmission was NEVER replaced! That was a LIE! There's NO evidence they even did anything but some lock washes on some questionable bolts. If the did "replace the cv axle", why did this one fail now if it was new? Now I know what you're thinking, and YES the part numbers match on both axles! So why if this one was new(from Subaru) did it fail SO fast if this was the only one new? So there's NO doubt in my mind that they lie! The trans is NOT new, as is the axle. They LIE! So keep looking and DO NOT BUY HERE! Picture for reference on the axle. If you know mechanics, or even if you don't, explain why this happens on a "new" axle(from the manufacturer) when it's only been driven on the road and for less than 4 months and bought this VERY year! Please go somewhere else! Put these people out of business! Oh! And too the business, if you really want to dispute this with me, back date your purchase order on these parts!(because I know it didn't happen). I'm gonna want to see those! Should've asked for them in the start! But I was Too trusting. Learning myself here.

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

Once again these guys have come threw for me in a pinch. I got a Honda Accord for a steal so I…read morecould use it for work and I needed a few repairs to make it last. Austin's came through for me in strides. A new catalytic converter and distributer installed for a reasonable price! You just can't find an honest shop like this anymore! 5 Stars every time. Thank you guys!

Very busy. They don't take appointments so I got there right when the service doors opened at 8:00…read more Three cars came right after. All of the people who work there were very nice. Exhaust sounds great.

I was very happy with my experience at Dinsmore Auto Group Tacoma. Zacc was great to work with. I…read morewas very hesitant of the car buying process. I waivered for weeks before committing to purchase. Zacc was very knowledgeable and explained everything step by step. He made the entire process quick and easy. He made sure that he showed me cars within my budget that fit the needs of my family. He even continued to put in work after I made my purchase. About a week after purchase, I got a call from him stating that he found a lender offering a lower interest rate and was able to lower my monthly payments. Usually when you buy a vehicle, that's it. Zacc was intentional about checking back in and making sure that I was enjoying the vehicle. Taking that extra step made this entire experience even more memorable. I appreciate all of the work that he put in.

They helped my stepson get into a car. They were very friendly and very helpful…read more He was the first time buyer with very little down and they worked with him and got him into a very nice car

VERY pushy finance manager. The white finance manger talks a million miles an hour and told me I…read morewas wasting his time for asking for 200$ off the price... then told me all my cars are probably financed? They're not. Was rude so I took my money else where. Awkward as heck! Pushed a customer right out the door because I didn't want to sign paper work right there on the spot. Car had a huge scratch in the trunk and sat on there floor for 5 months and still didn't move on the price.

I would urge anyone to not buy a car from this dealership. My husband did a trade in on his 2014…read moreinfinity to a 2022 Ford Escape. When he came home from the dealership I saw that the car was dirty, the floor of the car needed a vacuum, immediate red flag. I asked my husband why the car was dirty and he responded that they were really busy and he didn't mind cleaning it himself. I thought for an over $20,000 car this should have rolled off the lot cleaned and detailed. Days later my husband got a call that they needed further income verification, which I found odd because papers were signed and he had already driven off the lot. 3 days after this my husband took the car back to the dealership because the check engine light had been on. While on the lot they informed him that they made a mistake on his employment , they thought he was a Walmart employee, which he is, but works for Spark Drive and the dealership said the bank doesn't approve when the car is being used for deliveries etc. which is odd because at the time he signed he was approved based on his credit and income. After driving the new car for a week they had my husband return the new car and he was given his old car. During all of this I was working and was not part of the process of him buying this car however when it was time for the down payment I called and I provided the $500 down payment with my card, no problem. I have not heard of a dealership doing this before, our previous neighbors owned a car dealership and I have bought 3 cars myself. Since I was working during all of this I called the dealership myself and spoke to who my husband had been dealing with, the manager, (Kenny). It was very evident that the dealership did not cover their bases at the time of purchase. Kenny (the manager) explained how the bank doesn't approve when the car is being used for deliveries etc. which again makes no sense if your income is there. He continued to say he'd be happy to sell us a car based on my income if I wanted to be a co-signer. I informed Kenny (manager) that something wasn't right, between bringing home the car that was dirty, the calls back later for further verification, and then informing my husband that the bank no longer will finance due to the error they made on his employment, all this AFTER signing and driving off the lot, not to mention they already pocketed $500 off us, we will not be returning to this lot. The manager condescendingly and repeatedly told me he hopes "I have a fantastic day!" Well Kenny I hope you have a fantastic day as you read this review.

I purchased a 2019 Sprinter van from Payless Auto Sales for my transportation business. Within a…read moreshort time after the purchase, the van developed serious engine problems that eventually required an engine replacement, costing me thousands of dollars and causing significant downtime for my business. After the failure, multiple mechanics identified issues that I believe existed before I purchased the vehicle. I also found a vehicle history record showing a fluid leak inspection shortly before the sale. Based on my experience, I believe these concerns should have been disclosed before I bought the van. I was disappointed with how my concerns were handled and felt I had to seek help from outside agencies while trying to resolve the situation. This experience created major financial stress and delayed the start of my business. My advice to anyone considering buying a vehicle here is to have it inspected by an independent mechanic before purchasing, carefully review the vehicle history, and keep copies of all paperwork. This review reflects my personal experience. "Very disappointing experience." "I cannot recommend this dealership based on my experience." "This purchase caused serious financial hardship for my business." "I wish I had obtained an independent inspection before buying." "Buyers should be extremely careful." "Do your own inspection before signing anything." "This is my honest personal experience." "I hope no one else goes through what I did." Very, very disappointing experience. I would not recommend anyone buy a vehicle from this dealership based on my personal experience.

I purchased a car from them in October and they sold me a bogus warranty and GAP insurance. In…read moreDecember I had to have $1700 worth of work to replace the thermostat and the warranty told my shop to 'F' off and hung up on them. Turns out they tell everyone who files a claim that you cannot prove the parts were bad and they won't cover the repair. I knew this was not an up and up dealership but I like the car I purchased. Now I have to try to get out of the extra for the bogus warranty...you cannot tell me they don't know that what they are selling is no good. stay away from this place!!!

I purchased a 2024 Malibu from Enterprise Car Sales, Lakewood. I purchased Gap coverage. The car…read morewas totalled and 10 months later I cannot get Lakewood Enterprise to send the documentation to the insurance so I am forced to pay the gap myself. I call and get immediately disconnected. This is a corrupt company, I will not buy anything from these a-holes again.

My sales consultant was Brenna Labriola. Very knowledgeable, great personality very friendly. On my…read morecar shopping trip today. Stop there first. look at a few other dealerships on South Tacoma Way. At the end of the day went back to Enterprise Car sales and ask for the same sales consultant. Worked with me. She did make a sale today. Thank you. Brenna. I love the no-haggling. Best price on the block, for an almost brand new car. If I was to ever buy another car again it would be through Enterprise car sales Tacoma Washington