Hemet Flooring did an absolutely beautiful job on our flooring installation! We had a great…read moreexperience working with Ryan and his crew from start to finish. Ryan went above and beyond to help us match our existing floors. When an issue came up with the flooring order, he took the time to work with the manufacturer and even drove all the way to Cypress to exchange the material, making sure we received the correct flooring. The installation was quick and the floor looks amazing! Ryan truly cared about making sure everything was done right, and we really appreciate all of his extra effort. We highly recommend Hemet Flooring!

Ryan was very professional and friendly. The team came out on time and even moved the furniture out…read moreand back when done. Completed the work in the time frame they stated and were so friendly (even with my crazy puppies). Great job and highly recommend. Will be calling them to do another room!

My husband and I purchased a new home on October 8th, we were all set with another flooring company…read morewhen our kitchen contractor suggested we check in with Lisa at Carpet Emporium. When we walked in we met with Lisa and she was sooooo patient while I shopped through all of the different colors and types of flooring. She was really knowledgeable about her products and answered all of my questions. We scheduled an appointment to have the house measured the next day at 930am, by 4pm that same day she called me back with a quote. And sure enough going with Lisa at Carpet Emporium was a huge savings!! We signed the contract and Lisa got us on the schedule right away, our installer was Jesse and he was incredible. He worked quickly and efficiently and had our new floors looking amazing within a week. We are so happy with our new floors, I would highly recommend Lisa at carpet emporium. Not only did she help to save us a significant amount of money, she was also such a pleasure to work with.

We had amazing service from the planning, installation, and even financing of the carpet. We even…read morehad a visit from the owner to make sure the job was done properly.

Great service, fair pricing, and beautiful work!…read more I found this company through their Yelp reviews and messaged them through Yelp. They responded in less than 15 minutes and were able to schedule a free in-home estimate. Robert arrived right on time, helped us choose the right carpet and color, and gave us very helpful advice. The pricing was very reasonable and transparent, so we decided to move forward. The crew came just one week later, right on schedule, removed our old carpet, and installed the new carpet beautifully. The entire process was fast, professional, and hassle-free. We're very happy with our stairs and would definitely recommend them!

Came to my house and measured. He was going to give me a quote by that evening or the next day. I…read morewaited a week and still no quote. I messaged him and messaged him again. Still, no quote.

NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.

Henry and his dad were really great to work with. They handled our project quickly and did lovely…read morework. Both were very kind, friendly, and helpful. We will definitely use them again!

The part that came up is the side you didn't want to replace. This company did not replace whole…read morefloor. Not happy. Also floor needed to be caulked by bathroom where your dad broke tile. Again would not recommend this company.

We have been to probably 4 or 5 flooring places and this place was by far the best - customer…read moreservice, pricing, and availability. We redid our entire house, we were able to get the right amount of flooring within 3 days, it was great. Absolute professionals!

I was so lucky to find Rob. He was very professional. He came out the same day I called him to do…read morean estimate. It was fair and I contracted him to do my project. He is truly gifted at his craft. I love, love, love the finished results. Everyone that sees my kitchen are amazed at how custom it looks. I will definitely be recommending him. I even told him he can use we as a referral. Great workmanship, quality and fair pricing what more can you ask for? I wish I could figure out how to add pictures. Because a picture says a thousand words.

George and the whole team at Carpet Time were outstanding! We needed the carpet replaced in one…read morearea of our house after we had some water damage. From start to finish, the whole process was quick, easy, and transparent, and the prices were fair - no extra or hidden costs. On the day the work was done, the carpet was installed quickly and neatly, and no mess was left behind. I would definitely use Carpet Time's services again and plan to recommend them to family and friends.

This review is Loooong overdue! George was so amazing,…read moregreat customer service!! He came to our home to provide an estimate on carpeting our upstairs and staircase and brought samples. He was very communicative throughout the whole process of ordering our carpet to the delivery morning. The two men that installed were on time (actually early!) very cordial, speedy and professional. Did an amazing, clean job! My staircase has never looked so beautiful! Definitely recommending to family/friends! Thank you, to George and the team!

We now are enjoying beautiful laminate flooring throughout our 2 story home, and a beautiful tile…read morefloor in the master bath. New Design Center made a big job like this painless. Omar helped us to arrive at the best decisions for our new floors. J.Gamaliel is a highly skilled tile craftsman that created a beautiful master bath floor, and Rafael worked hard with great skill and efficiency to make a beautiful laminate flooring upstairs, stairs, and downstairs. There were several heavy pieces of furniture that Rafael and Hugo moved carefully and returned to their sites during the installation process. All aspects of this adventure were done with great professionalism. They conscientiously cleaned up as they went along. And they finished days ahead of what was estimated. Good communication with Nell. Frankie checked in every day to monitor progress and answer any questions. They all delivered on the promise of excellent work. We are very happy with New Design Center and send the highest recommendations to anybody that is interested in excellent skilled work. Toni Andersen Lake Elsinore

New Empire Design made our dream kitchen become a reality!…read moreEvery step of the way they were professional, responsive, reliable, and delivered what they promised. Ed and Omar were wonderful to work with! All of their subcontractors did exceptional work in our home, and they graciously collaborated with my husband as he designed and installed custom wood panels on our kitchen ceiling and family room wall. Frankie, our project manager, was at our home the beginning of each day throughout our five-week remodel. We really appreciated the ongoing communication! We highly recommend New Empire Design !

We thought we might have a crack in our foundation based on what a few other contractors had told…read moreus. Curt came out and quickly figured out that the issue was actually the padding under our carpet. It was such a relief to know what was causing the problem and that it wasn't our foundation. Curt was responsive and was able to get the repair completed quickly. I originally found him on Yelp and decided to reach out because of all his great reviews. After working with him, I can say the reviews truly reflect the quality of his work and the experience of working with him.

On time and good person Service is quick…read moreValue is great Service and response time is perfect