My mother who lived in Beach House Memory Care for eleven months had a very unfortunate experience…read morewith this facility. Prior to COVID, I visited daily to make sure she was being cared for. On 9/18/2020 VITAS Hospice called me & confirmed that Mom was not allowed out of bed and was no longer provided meals because "she took too long to eat". I immediately initiated a change in Hospice facilities and had her evaluated and moved to a Hospice House. My 4'11" Mom weighed 60 lbs, had extensive gangrene on both feet, bed sores on her backside and her teeth were rotted to the point of falling out. Mom died on 9/21/20. Beach House never notified me that Mom was near death, however Executive Director, Liz verbally gave me 45 days to move Mom to a nursing home, as Mom could no longer "stand & pivot". I could provide further details of incompetence but choose to end my review here.

My father has been living at the Beach House for a little over a year now, since he was stricken…read morewith a stroke. It is such a difficult condition. His speech has been affected, so he is difficult to communicate with. He needs the assisted. Like most families, we worried about the care he received, particularly in such a vulnerable condition. The Beach House is fabulous. They are clean, competent and compassionate. All the caregivers know my father by name. They all seem to have personal stories about him that they share when we visit. It is clear that they know him and love him. He is always clean and happy when we come to visit, which is with pretty high frequency. He is comfortable and safe in his room. He has easy access to more social areas. All of the folks living their appear to be well cared for. The Beach House overcomes all of the stereotypes many of us of my (boomer) generation fear. I have gotten more confident that those stereotypes are not longer accurate. But anyone considering assisted living for a loved one should visit the Beach House. It is a very comfortable situation - with privacy as well as social living conveniently available to any patient. Most of all, I want to say that the warmth of conscientiousness of the staff is their greatest asset. It can't be easy caring for seniors at this stage - but the staff is totally dedicated to making them feel part of something better and larger. We love the place. Ryan Hixenbaugh

This is an amazing facility and staff! They put the patients first. Great care!…read moreBarbara and her team really care about their patients. The food is 5 star!

Finally, this Facility has a perfect bill of Health from the Agency Health Care Administration that…read moreSurveys Assisted Living Communities. Few facilities can claim this distinction.

I worked at this property many years ago when it was under different ownership and hadn't visited…read morethe community since. I have always loved this property as it is a smaller community which always felt like a bed and breakfast. The residents appeared to be very happy and engaged and all the recent upgrades looked amazing! Kudos to Legend Senior Living and their experienced team at The Gables of Jacksonville. Highly recommend.

I love The Gables... As an employee i feel The D.O.N Nicholas Philips is doing a fantastic job…read more.. He try to accommodate everyone and he always listens to us when we have questions and concern!

Starting with Charlie Farrell, Retirement Counsellor, and then Ty Morgan, Executive Director, you…read morecouldn't find a more welcoming introduction. My dog Gracie also loved the welcome: tail wagging! So we'e moving in about 6 weeks!

My family members and I generally find that most facilities have their strengths, but…read moreunfortunately, our experience with Cypress Village left us disappointed due to a couple of major issues during my sister's stay. She is diabetic and spent about a month there, but encountered two troubling situations. The first incident involved her request for snacks and water, which she needs to help maintain her blood sugar levels. When she politely asked a staff member for assistance, she was told the cafeteria was closed and was refused a second time when she asked again. It wasn't until the issue was escalated to management that she was finally provided with what she needed. This delay could have been dangerous for her health. The second issue was even more concerning. On August 6th or 7th, my sister noticed that $50 and a bottle of perfume were missing from her bathroom. She attempted to report the theft to the administration team (Melissa and Joy), but received no meaningful response. Instead of support or investigation, the situation was brushed off, and she was even made to feel as though she might not have had the items to begin with. At no point did anyone take accountability or offer reassurance. We expected a supportive and professional environment with strong management, but what we encountered was poor customer service and a lack of responsibility. I sincerely hope Cypress Village takes this feedback seriously and makes improvements to ensure future residents and families do not experience the same issues. I am going to try to make a grievance and I will pursue this issueto

Christy Patterson does a great job working with the occupants in memory care. She interacts and…read moreentertains them extremely well

What was sold to us did not match the MEMORY CARE nurse's (S) unprofessionalism. Dodged a bullet…read morewhen not moving to this property. This was later confirmed by discussions with people familiar with this MEMORY CARE facility.

Our family cannot rave enough about the great care that our mother, Joan Mease, received as a…read moreresident at Fleet Landing. Everyone from nursing, kitchen staff, administration, Derfer rehab, PT, and Baptist Primary Care on site was kind, attentive, thoughtful, and supportive. As she reached the end of her journey Fleet Landing supported our family as well. It's a beautiful property with a lot of activities, great quality medical care, and a place our mother was very happy to live at.

Sham and a Shame I…read moream not familiar with the independent living or skilled nursing portions of Fleet Landing however if you are considering the Assisted living area (Leeward) beware. Unless you are planning on being an advocate for your loved one and they don't need to eat, they will be neglected here. And management is totally non-responsive, and NOONE takes any responsibility for anything. 5 short months my mom experienced... 1) An aide "roughing her up" in the Rehab Center (Derfer) Of course they "could not identify" the abusive employee although they did express concern. (Maybe they put a strongly worded letter in the staff mailboxes.) 2) After a stay in Beaches ICU she was admitted to the rehab center (Defer). There was 1 initial meeting with the entire staff and our family with the assurance of weekly comprehensive follow-up...Didn't happen! Zero follow up to track progress. Even though the paperwork stated weekly progress meeting would happen and the family, nurse and assistant showed up at the appointed time, the Social Worker and other specialists did not attend and told us we were mistaken. When confronted with her course of care, the Social Worker pointed at the Speech Therapist who pointed at the Doctor who said he didn't know anything about the patient's condition (5 days after admission under his care) who then pointed back at the Speech Therapist. Total neglect in Derfer to the point where she had to be taken by ambulance to the Emergency Room. Not once has any member of the DERFER staff taken responsibility for inactions or wanted to see how they could improve. They do not care. 3) Honestly, no joke...Leeward Building serves the worst food you can imagine. Mystery meat at any High School is better than this stuff! We should have suspected something was uncool when we were not offered lunch when initially visiting the facility AT LUNCH TIME! Our family members have eaten in all the restaurants on campus, breakfast, lunch and dinners. Every other location on campus has good quality food. The active, independent residents dine in these facilities. Leeward consisted of low quality, poorly prepared and grossly plated meals. Most of the residents are wheelchair bound, frail and have slight memory or communication problems. They primarily rely on their food from Leeward. And most dine alone. They have no advocates. My mother is wheelchair bound and shouldn't have to ask someone to push her to other restaurants on campus or wait in the lobby for the shuttle to eat lunch or dinner. We were told that Leeward held a meeting with residents who expressed their concerns about the quality of the food. Zero follow up with residents after this (And several other) meeting. I started asking anonymous long time (10-20 yr) employees about Managements' responsiveness and specifically about the quality of the food in Leeward. I was told across the board this has always been the case at Leeward. The remainder of the community's food quality is good. Obviously, this is a large corporation whose bottom line is affected by food expenditures. I even looked up the biography of Elvis the Head of Food at Fleet Landing, and his leading comments are about growing the footprint of Fleet Landing facilities. I'd say he needs to get things "as advertised" before they expand. If Fleet Landing advertises quality food prepared by competent chefs/staff, that is what the feeble residents of Leeward should expect. It is certainly what they are paying for at $5,000/ month! This is a sham and a shame. 4) Management in every department has zero to very slow and obscure response time. A major billing error was discovered during my follow ups with my Mothers LTC. Fleet Landing erroneously cancelled her LTC policy. No explanation. Fortunately, I was able to work with the LTC company to get it reinstated. And now begging the departments to send me all correspondence concerning our account. (I had requested being copied in on all aspects of her care/residency several times when she moved in and sporadically got correspondence after asking why I was not receiving information) As another example I have an email in right now to the head Administrator (After 2 weeks of phone calls and leaving messages at the front desk because she won't return a Voicemail) about the policy to cancel her residency. Crickets.... 6) Doctor on staff is a quack. His office never sent a referral HE REQUIRED to a specialist. After calling the Leeward Medical office several times and being assured they were sending the referral, we called the specialist directly who said they never received it. I called Fleet Landings doctor to discuss this and Mom's care and never received a return phone call.

Worst care anywhere. Not a registered nurse on campus! No…read morephysicians! Management is a joke! Covid was treated like. It wasn't anything for them to care. They didn't! I wouldn't put a prisoner in here!

Please avoid this place like the plague if you care anything about your loved one…read more I just read another review posted basically within a few hours of mine and their response to it tells you everything you need to know about them. They claim that it was fake lol and then they continue to go on and lie.( the review was posted by a "ms thang " ... and what was funny about her review was we ran into the exact same issue with medication. They were withholding her medication, and they allowed the resident that I am referring to to also go into withdrawal with more than 24 hours of absolutely no medication... a staff member also tried to get physical with me for documenting what was taking place. From extreme neglect to fraud, as well as conditions you would not want your worst enemy living in. The staff is extremely rude and there is an extremely high turnover rate. CJ is a joke of a Director. Denise is an absolute thief and when presented with evidence literally video evidence of fraudulent charges. She does nothing more than laugh and say they will do nothing. we literally moved into Anthem Lakes in July and we are having to move now. Anthem Lakes is also now terrified because of what is coming due to injuries, I sustained in their building when a shelf fell out of the wall, leaving the contents to fall on me, causing a concussion, as well as a consistent, migraine, dizziness, and more. They withheld the medication despite us getting them all the proper moving information. And then for extra fun their front desk staff (I'll get the name but I have her on video trying to slap my phone out of my hands for filmy them lying about where the nursing staff was or documents we needed for last day there and med exchange ) I then go to leave after all the people we hired finished - (I was an able to do my job after sustaining the injuries that I did we had to hire out help ) and another staff member is behind my car taking pictures I immediately turn on my phone start recording and I asked why they are taking photos and she begins to get vulgar. This place is not suitable for trash disposal much less placing loved ones in for any kind of substantial care. Maria will be hands-on until you hand her a check and then you are left to the mercy of well. Let me get that person for you and then you never hear back. The $3000 community fee is just another way for them to steal money not to mention the level of care they were told to change by their own head of nurse, Sheila, and they did not, and again added fraudulent charges to her bill. Even when level to Care was requested, we would ask to utilize some of the things in level to Care, like someone giving her a shower, and true to form no one ever showed up. She got c diff and was left in her own feces until I arrived, which was easily almost 24 hours and then, because no one came no matter how many times she hit her button for assistance, she tried to clean up the mess herself, on her person and in the bathroom unfortunately, with eyesight not being the best, she flooded the toilet tried to wipe that up and there was feces, as well as urine smeared on every surface it could have been. I reached out and told them someone needed to come and help clean up as I was willing to participate and again no one ever showed up... the resident also is on extremely strong pain medication, as well as some other meds that need to be monitored and at least three different times did I find pills left randomly around her apartment obviously extremely dangerous and when I asked who left them no one could tell me and even one nurse told me to just give them to her and I said you understand that could kill her correct I was told she should be fine. please think long and hard before placing your loved one here as their license is NOT even up-to-date currently. I already have a lawsuit going Due to my injuries. But with everything else we have experienced and all the evidence we have against Anthem Lakes I will definitely be reaching out to find out with their license not up-to-date what other stuff so I can do.

For a facility that has been in business for six years, it is a mess, While there are many…read moreexcellent staff members, the nursing and dining staff should all be fired and replaced with trained and competent people. They will be naming their third executive director in the last year. Hardly a "Grand Living" place.

It's good to know Grand Living isn't afraid to push age protected individuals around or those with…read moredisabilities. Concerns over the mold issue in the building have continuously fallen on deaf ears at corporate since the building opened 5 years ago. The Regional Sales Director forced residents with Alzheimer's and Dementia out of the common areas, back to the memory care neighborhood because he didn't want them seen, when a public presentation was held in the community - that is their home and a very expensive one at that.

I was a patient here for a week because my physician recommend I attend a wound care facility after…read moremy surgery. I would have to say that the physical and occupational care team were the best and deserve all the highest rating possible for such a facility. That being said, I can not say the same for some of the other staff members/ health care providers who work there. They often use agency staff members to fill in on days that they are short staffed. it's clear that a majority of the agency works don't really care about the patients and treat it as if it's just another paycheck since they get paid by day. That being said I did find the regular employees to be pleasant and treat the elderly residents well. In the long run, I would not recommend sending any of my loved ones there as a long term or short term solution and would highly recommend that if you are thinking about this place for an elderly loved one, please visit them first when going your research. Although it is located in a nice part of town, surely there are other centers I would consider first.

From the outside, it looks nice. Upon going in, the person sitting at the front desk was initially…read morenice but very quickly turned rude. In order to get to my husband's room, the first hall we had to go down was a nursing home environment. This included what appeared to be duller/dingy lights, the smell of bodily fluids, & someone yelling "help me!". We were there for in-patient physical therapy, not to be sent to a nursing home. The room itself was a private room, on the larger side. Only problem was, there was one chair in there. Not suitable for the patient, if they wanted to sit instead of lay in bed, & not suitable for visitors that were staying for more than a few minutes. It was very depressing in there. My husband was in the room for several hours at a time, without anyone coming in there to check on him. When a resident pushed the nurse button, a squealing noise could be heard very easily, even with the door shut. The staff ignored the call lights & the light/sound would be on for a minimum of 20 minutes before staff went in there. While he was there, the same person yelling "help me" could be heard on multiple occasions. He first was transferred there at about 2:30pm. Without medicine. They did not give him any medicine that night. The next morning, I had to bring him his morning medications because they still did not have any for him. He needed pain medicine for what he was originally taken to the hospital for. He couldn't get that, not even Tylenol. When I tried to tell someone about our concerns, no one seemed to know who to talk to about it. When I tried speaking to the social worker, she was leaving to go to a meeting. What started as a 30 minute meeting turned in to her being gone from her office for literally hours. When I mentioned leaving AMA, the nurse said that my husband could not leave. When I assured her that he could, then she changed her story & said that he could, but insurance might not pay. As soon as we told her that he wanted to leave, she was not nice at all. Needless to say, we came home after one day. He has an appointment with his doctor & he will be doing outpatient physical therapy. Stay far, far, far away from this place. We will never go there again.