Our family cannot rave enough about the great care that our mother, Joan Mease, received as a…read moreresident at Fleet Landing. Everyone from nursing, kitchen staff, administration, Derfer rehab, PT, and Baptist Primary Care on site was kind, attentive, thoughtful, and supportive. As she reached the end of her journey Fleet Landing supported our family as well. It's a beautiful property with a lot of activities, great quality medical care, and a place our mother was very happy to live at.

Sham and a Shame I…read moream not familiar with the independent living or skilled nursing portions of Fleet Landing however if you are considering the Assisted living area (Leeward) beware. Unless you are planning on being an advocate for your loved one and they don't need to eat, they will be neglected here. And management is totally non-responsive, and NOONE takes any responsibility for anything. 5 short months my mom experienced... 1) An aide "roughing her up" in the Rehab Center (Derfer) Of course they "could not identify" the abusive employee although they did express concern. (Maybe they put a strongly worded letter in the staff mailboxes.) 2) After a stay in Beaches ICU she was admitted to the rehab center (Defer). There was 1 initial meeting with the entire staff and our family with the assurance of weekly comprehensive follow-up...Didn't happen! Zero follow up to track progress. Even though the paperwork stated weekly progress meeting would happen and the family, nurse and assistant showed up at the appointed time, the Social Worker and other specialists did not attend and told us we were mistaken. When confronted with her course of care, the Social Worker pointed at the Speech Therapist who pointed at the Doctor who said he didn't know anything about the patient's condition (5 days after admission under his care) who then pointed back at the Speech Therapist. Total neglect in Derfer to the point where she had to be taken by ambulance to the Emergency Room. Not once has any member of the DERFER staff taken responsibility for inactions or wanted to see how they could improve. They do not care. 3) Honestly, no joke...Leeward Building serves the worst food you can imagine. Mystery meat at any High School is better than this stuff! We should have suspected something was uncool when we were not offered lunch when initially visiting the facility AT LUNCH TIME! Our family members have eaten in all the restaurants on campus, breakfast, lunch and dinners. Every other location on campus has good quality food. The active, independent residents dine in these facilities. Leeward consisted of low quality, poorly prepared and grossly plated meals. Most of the residents are wheelchair bound, frail and have slight memory or communication problems. They primarily rely on their food from Leeward. And most dine alone. They have no advocates. My mother is wheelchair bound and shouldn't have to ask someone to push her to other restaurants on campus or wait in the lobby for the shuttle to eat lunch or dinner. We were told that Leeward held a meeting with residents who expressed their concerns about the quality of the food. Zero follow up with residents after this (And several other) meeting. I started asking anonymous long time (10-20 yr) employees about Managements' responsiveness and specifically about the quality of the food in Leeward. I was told across the board this has always been the case at Leeward. The remainder of the community's food quality is good. Obviously, this is a large corporation whose bottom line is affected by food expenditures. I even looked up the biography of Elvis the Head of Food at Fleet Landing, and his leading comments are about growing the footprint of Fleet Landing facilities. I'd say he needs to get things "as advertised" before they expand. If Fleet Landing advertises quality food prepared by competent chefs/staff, that is what the feeble residents of Leeward should expect. It is certainly what they are paying for at $5,000/ month! This is a sham and a shame. 4) Management in every department has zero to very slow and obscure response time. A major billing error was discovered during my follow ups with my Mothers LTC. Fleet Landing erroneously cancelled her LTC policy. No explanation. Fortunately, I was able to work with the LTC company to get it reinstated. And now begging the departments to send me all correspondence concerning our account. (I had requested being copied in on all aspects of her care/residency several times when she moved in and sporadically got correspondence after asking why I was not receiving information) As another example I have an email in right now to the head Administrator (After 2 weeks of phone calls and leaving messages at the front desk because she won't return a Voicemail) about the policy to cancel her residency. Crickets.... 6) Doctor on staff is a quack. His office never sent a referral HE REQUIRED to a specialist. After calling the Leeward Medical office several times and being assured they were sending the referral, we called the specialist directly who said they never received it. I called Fleet Landings doctor to discuss this and Mom's care and never received a return phone call.

My parents are so fortunate to be living in Osprey Village Retreat. Osprey Village is known for…read moreits outstanding activities program run by Diane Duffy who constantly goes beyond the call of duty. My parents are so happy to be in a place like Osprey Village! The dining program is also exceptional. The food is nutritionally planned and beautifully presented. The R. family

Extremely caring professionals here. They work very hard to make residents and their families feel…read moreat home. I highly recommend Osprey Village and thank them for the care they gave my father-in-law.

If I could live here now, I would. My grandmother lives here currently and I've known of several…read moreother residents. This is the place to be when it's time to do nothing but kick up your heels and enjoy the rest of your days. They bring you fresh towels (I think daily, if you want) and change your sheets (weekly). They'll bring you room service from the dining room, but you'd be missing out. The dining room is THE place to be. Everyone who is anyone shows up for cocktail hour. And the cocktails! These aren't your mama's cocktails. I've walked away from dinner tipsy, which kinda threw me off (literally). It is one of the premier places in the area, so they do have quite an application process, from what I've heard. But with a waiting list that can be years long, it has to be the place everyone wants to go.

For a facility that has been in business for six years, it is a mess, While there are many…read moreexcellent staff members, the nursing and dining staff should all be fired and replaced with trained and competent people. They will be naming their third executive director in the last year. Hardly a "Grand Living" place.

It's good to know Grand Living isn't afraid to push age protected individuals around or those with…read moredisabilities. Concerns over the mold issue in the building have continuously fallen on deaf ears at corporate since the building opened 5 years ago. The Regional Sales Director forced residents with Alzheimer's and Dementia out of the common areas, back to the memory care neighborhood because he didn't want them seen, when a public presentation was held in the community - that is their home and a very expensive one at that.

Finding a place to care for our mom was a nerve racking experience because we were not willing to…read moresettle for anything less than what she would receive in our home. Fortunately, there was an opening at The Villages in their memory care unit, and we could not be more thrilled with the loving care, attention and comfort our mom enjoys each day. The staff is highly qualified and professional, and they treat our mom like their own. The safety and security is second to none. You cannot get in without your fob and they cannot leave.....NOT what we experienced at another local memory care unit. The housing is comfortable and warm. The common areas are made to feel like home, not an institution. The cleanliness of the facility and the food is above our expectations. If you think you may need memory care for a loved one I suggest you get on the waiting list now. We are so blessed to have found a spot at The Villages.

I have lived at Lakeside for over 2 years. I like the activities here and the convenience of the…read morelocation. The biggest appeal was knowing that I can age gracefully here with support. There is so much to keep busy and I enjoy being so close to the ocean. My family is close by as well. Debbie Tavares the Associate Executive Director is my go to person. She is always there when I need something. I can't imagine living anywhere else at this stage of my life.

I have worked in senior living for the past several years and I have found very few communities…read morethat hold themselves to the standards that the staff here does.

We had a wonderful day as we were welcomed with open arms to entertain . The staff was amazing and…read morethe residents simply wonderful . Donna-Claire is an asset she loves her residents and it shows as she plans entertaining events for them . Taylor Manor was gracious and appreciative for all our time . We would recommend highly to anyone needing elder care for their loved ones !

I had the opportunity to work with Belinda at Oasis. She went above a beyond to help me place my 90…read moreyear old mother in the right assisted living facility that will allow her to age in place. We toured many facilities in Jacksonville and Orange Park. Belinda has the knowledge and experience that has been detrimental in helping me make the best decision for my mother.

I cannot recommend Dave Stieglitz and Oasis Senior Advisors highly enough. Dave helped us navigate…read more(long-distance) a move for my mother-in-law from her home of 37 years to just the right senior housing community. He arranged a tour, met with us and patiently explained every option, and provided resources to help get her packed, moved, and set up in her new place. This was a decision that happened over many months and he was responsive to every question we had and every email we sent. He has the expertise and integrity that helped make what could have been an overwhelming situation, manageable. Highly recommend!

My mother who lived in Beach House Memory Care for eleven months had a very unfortunate experience…read morewith this facility. Prior to COVID, I visited daily to make sure she was being cared for. On 9/18/2020 VITAS Hospice called me & confirmed that Mom was not allowed out of bed and was no longer provided meals because "she took too long to eat". I immediately initiated a change in Hospice facilities and had her evaluated and moved to a Hospice House. My 4'11" Mom weighed 60 lbs, had extensive gangrene on both feet, bed sores on her backside and her teeth were rotted to the point of falling out. Mom died on 9/21/20. Beach House never notified me that Mom was near death, however Executive Director, Liz verbally gave me 45 days to move Mom to a nursing home, as Mom could no longer "stand & pivot". I could provide further details of incompetence but choose to end my review here.

My father has been living at the Beach House for a little over a year now, since he was stricken…read morewith a stroke. It is such a difficult condition. His speech has been affected, so he is difficult to communicate with. He needs the assisted. Like most families, we worried about the care he received, particularly in such a vulnerable condition. The Beach House is fabulous. They are clean, competent and compassionate. All the caregivers know my father by name. They all seem to have personal stories about him that they share when we visit. It is clear that they know him and love him. He is always clean and happy when we come to visit, which is with pretty high frequency. He is comfortable and safe in his room. He has easy access to more social areas. All of the folks living their appear to be well cared for. The Beach House overcomes all of the stereotypes many of us of my (boomer) generation fear. I have gotten more confident that those stereotypes are not longer accurate. But anyone considering assisted living for a loved one should visit the Beach House. It is a very comfortable situation - with privacy as well as social living conveniently available to any patient. Most of all, I want to say that the warmth of conscientiousness of the staff is their greatest asset. It can't be easy caring for seniors at this stage - but the staff is totally dedicated to making them feel part of something better and larger. We love the place. Ryan Hixenbaugh