I recently purchased a 2004 MB SL55 AMG from this dealership. The transaction was simple and the…read morecar was delivered in outstanding condition. Larry and his team deliver what they promise. My friends and family cannot believe the fantastic condition of the car. When you purchase a car like this, you need to have confidence in the dealer because there are things that could be wrong. I can see that Larry chooses his cars carefully. HiLine demonstrated to me they really know the intricate details of the Mercedes SL line and have the expertise to deliver. If you are looking for a collectible or specialty car, I highly recommend you look at Larry's HiLine inventory on their website and buy one of their cars.

Very frustrating experience. I spent nearly two weeks trying to get basic information on a vehicle…read moreI was seriously interested in purchasing. Multiple promises were made to send over details and documentation, yet every follow-up led to another excuse, delay, or indirect response. What made it worse was the constant effort to justify the car's inflated asking price based on supposed maintenance and prep work, while refusing or being unable to provide straightforward specifics on the actual vehicle in question. At one point I was even sent paperwork for an entirely different car, as if that somehow answered anything. Being "busy" is not an excuse for poor communication or lack of basic follow-through. If someone is too busy to provide simple information on a car they're actively advertising for sale, that says a lot about how they operate overall. After nearly two weeks of back and forth, the interaction ultimately ended with me being told they were "too busy" to even assess the car anytime soon. That pretty much summed up the entire experience. The whole interaction came across as arrogant, dismissive, and unnecessarily difficult for no reason. I eventually decided to take my business elsewhere and suggest you do the same before your time gets wasted as well. For clarity: I was never denied financing, never discussed credit approval, and financing was never relevant to this situation in the first place. I was a cash buyer and was prepared to pick the vehicle up the same day I initially called nearly two weeks ago. I was informed it will take time to prepare, which I totally understand, and was willing to give him the nearly two weeks I waited just to get the basic information to me. This review is strictly about the lack of communication, follow-through, and inability or unwillingness to provide straightforward information on a vehicle that was actively advertised for sale. I also have direct text records with the dealership regarding the vehicle and the repeated delays in providing information, so there is no confusion about whether this interaction took place or if it was with the correct dealership. Any attempts by the dealership to discredit my experience are false and would only show the true character of the dealership and how it operates. Edit after their reply: I did NOT ask for a discount, only that I was informed what repairs had taken place so I could comsider what value they added for me personally and decide if I was happy with paying a premium for those repairs being done (whatever they were). I would never negotiate the price of a vehicle before considering its value. I was NEVER informed that a deposit is required for them to even assess the vehicle for a customer, which is a poor business model to begin with- requiring money before even being willing to discuss the vehicles details is extremely shady business. My texts show how obviously dismissive the owner was about my requests, and his false reply shows his true character. BUYER BEWARE.​

I can't get over how easy it was to get rid of my piece of junk car. The engine was bad and needed…read morereplacement. They were very friendly when I called and answered all my questions. They actually paid me cash for my junk car. I highly recommend them.

Very helpful, friendly, and professional. They were able to help me get rid of my totaled car after…read moreit flooded and still even gave me some money for it.

They were wonderful to deal with. I called in AM about non running car and they picked it up that…read moreafternoon and gave us cash.Wonderful experience! Highly recommend!

Awesome experience with this towing company! Had an engine fire on an old car and needed it removed…read morequick. On a Sunday morning before a holiday, I was able to reach Auto Rescue and within a few hours, had the car towed and salvaged. Cash on the spot! Excellent customer service! Highly recommended. Thanks Bob for making a difficult situation less stressful!

stay away from!!!!!!! do not call them as they tell you 1 thing on phone and tell you something…read moreelse when they come out

From the owner: We are a junk car removal serviceread more

Well, let me tell you about my ABSOLUTELY AMAZING experience with Exotic Customs and its owner…read moreMike. Sorry, for the lengthy review, but I feel this needs to be mentioned, so others don't make the mistake I almost made. My BMW dealer told me my 2010 BMW 335xi needed to have the passenger side HID head light replaced due to a broken part. The total parts and labor cost were almost $2,200. This seemed expensive. While searching online for a used head light for my car, I came across Exotic Customs. I read online they specialize in HID head lights. I read the review from Roger M. here on yelp and after reading about his experience I decided "no way, I'm not going through what he did". So I continued my search, clueless that I was about to make a bad decision to go elsewhere based on a bad review. Eventually I purchased a used headlight from a place with great reviews. After the dealer tells me I bought the wrong headlight, the place wouldn't return it. I was furious I had wasted $650 on the wrong head light! A colleague at work overheard my complaint and told me to call Exotic Customs. He mentioned lighting is one of their specialties. I showed him the bad review about their HID lights. He laughed and proceeded to show me pictures of his friend's car they had recently customized. He called his friend, who had nothing but good things to say about Exotic Customs and especially about the owner Mike. I mentioned the bad review online and he stated "you can't believe everything you read online. Once you see what they do there, I guarantee you won't want to go anywhere else". So, based on the referral from my colleague's friend, I called Exotic Customs to make an appointment to see what they would charge to fix my head light. When I arrived 30 min early, Mike was working with another customer, so I waited for him to finish. While listening to their discussion I felt confident Mike knew what he was talking about. Once they finished, Mike looked over my car, found some bad components in the headlight and he recommended he repair the broken piece. I told him my dealer said it needed replaced. He smiled politely and said "I can actually fix it for much less". I inquired about cost. He put together 3 different proposals. One to fix the headlight the least expensive way, another to fix it with a new replacement BMW parts and a third option using their upgraded parts. All of his options were at least $1000 less than my BMW dealership!! I questioned all of the options. He explained them thoroughly, made recommendations and let me choose. He was very knowledgeable about how all of the parts were made and the installation process. I ended up going with the more expensive option using their custom upgraded parts. I felt this was the best option. Mike put through the order to produce the parts and called me a week later for installation. When I dropped off my car, the guy that was dropping off his car when I first stopped in, was picking it up. It looked like a totally different car. I was very impressed with the repairs, paint work, and custom parts they made. It looked as if the car had never been wrecked. The guy told me he couldn't believe how different the work was at Exotic Customs. He said they were more expensive than the other shop he went to, but the work was much more impressive. My car was in the shop overnight and Mike called me the next day to pick it up. When I arrived, Mike showed me everything they did to my car. He actually did the head light repair work himself. He showed me how everything worked just as the original BMW parts did. My headlights are now almost twice as bright as the original BMW lights, allowing me to see more of the road! ....and the lights don't blind oncoming drivers, because they used the original BMW headlight. Their work and parts are definitely top notch! I'm amazed they were able to fix my head light and make both headlights even brighter for half the price my dealer quoted me. They even give a warranty on the head light parts which the dealer wont warranty electrical parts! So in conclusion, I am glad I listened to my colleague's friend about going to Exotic Customs and seeing for myself what they do. This shop is real hidden treasure in West Chester. They are honest, upfront about everything, and actually care about the work they do. They don't want you to waste your money buying new parts if they can effectively repair the part for less. To me that's a great way to meet your customer's needs. After seeing how Mike runs this shop, I'm glad I went with his option. Even after wasting $650 on wrong headlight, I still spent less than my dealers quote. So, for those like myself who always read reviews and make decisions based on them, I'd recommend actually checking out the place before you judge them based on one bad review. You never know.... you might find an amazing place and save a $1000!! Thanks again Exotic Customs!!! You guys are awesome!!!

Nice work, good value, good people. Great experience. Will e a repeat customer. Tha ksread more

Had a great experience. Chris was knowledgeable, friendly, and never "forgot me" as I waited in…read moreline for financing by constantly checking in on me. Ben was the financial guy and very candid and pleasant to work with. I wish all transactions were this easy! Definitely would go back again.

Great group of people. Highly recommend. Everything was far easier than expected. Thank you!read more

It was so refreshing to have someone represent my wife and I and get us to a sale between parties…read more Whether a dealership or personal I will ONLY deal with this team for all my future upcoming deals!

From the owner: What sets us apart?…read more We work for you, not the Dealership. Our loyalty is to our clients, ensuring you get the best vehicle without the sales pressuring tactics. No inventory, just your Dream Car. Unlike traditional dealerships we focus on finding exactly what you desire. Not what we think you should purchase from the lot. We offer an Stress-Free experience from searching and negotiations to paperwork and delivery. We handle it all so you can enjoy the process from comfort of your home. We tailor your buying process to your needs. Every search is customized to your preferences, budget, and lifestyle. We offer Expert Guidance every step of the way. With our combined industry knowledge and customer first approach, we make car buying seamless, transparent, and enjoyable.

My Durango's brakes went out on rt. 13 near Woodhaven rd. I was able to get it safely off the road…read moreinto a parking lot. Did a Google search for a local tow truck, All Tow Recovery was the 1st local name/number that came up. Called at 7:30 pm, Ed was at my location at the time he said. He was very polite and courteous, got my truck loaded on the flat bed within minutes and we were on our way! He even stopped at a MAC so I could get his money! I definitely recommend using All Tow Recovery and will use them again. I suggest you call them if you need a tow.

Cash for cars is a rip off. They got me to come to their lot then offered me a much lower price…read morethen we had settled on over the phone. The customer service kept sending me to different people and the employees on the lot don't even work for cash for cars. They were not able to help me either. I didn't even want much and told the employee on the phone his name was Alonso , that we would give it away because we didn't have the title . He said they didn't need this because they sell the cars as is . This honestly was one of the worst experiences I have ever had .

I recently leased a new Mazda CX-5 from John Kennedy Mazda. I absolutely love the vehicle! It…read moredrives smoothly, has excellent safety features, feels comfortable, and handles curves and turns with ease. Mike Briggs was my salesperson. I had a wonderful experience working with Mike. He was very transparent, explained aspects of the auto sales business that I wasn't aware of, gave me an exceptional deal on my new vehicle price, provided me with my asking amount for my trade-in, and thoroughly explained the mechanics of the new vehicle. Mike was extremely knowledgeable, very personable, patient, and friendly. He treated me like a valued customer. I would highly recommend Mike Briggs as a salesperson and John Kennedy Mazda.

Used to be great but seems service quality has gone down. Staff seem very stressed, overwhelmed and…read morebusier. They say they are currently short staffed based on number of appointments...so why is that not being fixed? Meanwhile I saw a bunch of sales people sitting around doing absolutely nothing. My visit felt rushed whereas before I felt I had more time to discuss my car with staff. They didnt even have enough people to help move customer cars that were piled up. Such a shame and a very bizarre business practice. FYI: if you want more customers (and profit), you need employees. Makes me think they dont care about customers anymore and they certainly dont seem to care about their service staff.