I was visiting Batavia from out of State. Was looking forward to buying a a good quality pair of…read moresandals. The sales person was so cold and impersonal that I decided to wait until I returned home to make a purchase.

Stopped at this shoe and boot store on a Saturday afternoon. The store wasn't busy and we were…read moreimmediately greeted by a salesperson. Within a few minutes it was clear to observe that this was an above average footwear store featuring high quality items that could not be found in many larger cities. I purchased some Keen closed toe sandals and a pair of Staheekum slippers. Both items were reasonably priced but not inexpensive. I had been looking for quality footwear in several of the larger department stores in larger cities without success. This is an old fashioned full service shoe store. Each of the three people in our group was impressed and made several purchases. I would highly recommend this place.

I have been watching this brand and eyeing the HOPE line. They had a buy 1, get 1 free sale, so I…read morefinally decided to order. I am VERY pleased! I ordered 2 hoodies, size Med, and they fit, look, and feel great! I just ordered 3 days ago, and already received my order. The communication of my order was great, they even sent an email asking me to double check my order for any any errors they would help try to fix. The product I received is made in Pakistan - thank goodness not China. The company was in Ventura (my home town), so I pleased supporting them. I hope to order again soon!

I've ordered a few things in the past that have been cute & decent quality. However my last 2…read moreorders were a disaster, & not a beautiful one! Apparently if something is out of stock (which is entirely their fault) they only refund you about half of what you paid. Then they were having a big sale so I bought a ton of stuff. Not only was everything I bought terrible quality (I can't believe it ever cost more than $10 a piece), but half of my order wasn't even in the bag! I'm trying to get some compensation for the missing items but they won't give refunds of course only store credit. I won't order from them again.

Amazing selection of running and walking shoes. Price ranges easily over $100 on famous sport…read morebrands. You get what you pay for.... at least most of the time. Go to the back of the store and you will find some running shoes on sale. Lots of sport apperal too. Salesperson saw me looking through the sales in the back. But he did not say hello or offer to help. I had to go to the counter and ask for assistance. Then he helped. For a small store that prides itself on customer service, this was disappointing.

Everyone that works here is so nice and really helpful! They have a special machine that scans your…read morefeet so they can recommend the best sneakers for you. I went in today and tried on many different pairs and the kid helping me was very patient and wasn't pushy at all. He also said they don't work on commission so I did not feel obligated to buy something which made me feel more comfortable . I did end up getting a pair of sneakers but not for myself so I'll have to think about my options and go back soon!

I highly recommend this place for ski boots or equipment. I broke the zipper on my x-country boots…read moreand had to find a replacement quick. No one in Monroe or Ontario County had any options for me. I emailed Snowflake and the responded quickly that they did have boots in my size. On top of that they were super friendly and knowledgeable about boot fitting. Even though it was a drive for me I would return for boots for skis in the future.

Not only do they custom fit Ski and ski boots. But the owner is able to stretch and punch out hot…read moreor sore spots on your hockey ice skates creating a custom fit. To bring you up go speed I had recently purchased a pair of Bauer vapor ice skates and after wearing them a dozen times I still experienced foot pain caused by my flat and collapsed arches. The place I had purchased them couldn't get rid of those "Hot Spots ". So a teammate recommended The owner Greg and he was able to heat and push out these areas of the skate boots. Now from this new custom fit I have total relief from the pain in both skates. Awesome! So now these skates are the best fit skates I ever had. KUDOS

This store has knowledgeable, friendly and helpful staff. They know how to fit a shoe or sneaker…read more They provide great customer service, quality products at affordable prices.

Very knowledgeable, patient, and helpful staff. I'm new to skiing. Went to another shop that…read morespecializes in ski gear to be fitted with boots. The kids they had "assisting" me could not make recommendations beyond "This section has women's boots" and "I like these because they look cool." He couldn't answer basic questions about sizes and had no idea how to even get me into a boot. Any boot. My experience at Mud, Sweat, and Gears was completely different. An experienced skier who is even familiar with offerings at ski lodge in the Pacific Northwest identified not only why I wasn't able to get into most boots, but what features were necessary for me to find a good fit. He set me up with new boots that have adjustable calf section and room for high arches, then customized them with a heal lift and custom insoles. Thank you!!!

Great ski shop in East Aurora! Rented 3 sets of skis, planning to purchase 2 at the end of the…read moreseason. Super helpful and delightful experience. They have a select offering of top brands for clothing. Gem of a store!

I drove 45 minutes to Westside Medical to get a supportive maternity belly band. At first I was…read morehesitant, but my doctor had already sent the fax and everything was ready for me when I arrived. As soon as I walked in, everyone was smiling, friendly, and welcoming. I wish more companies had the kind of positive atmosphere they have going on there!! I was fitted for the correct belly band for my growing body and given clear instructions on how to wear it properly. I'm so glad I made the trip to Westside Medical! I highly recommend them! If I could give more than 5 stars, I would!

I had to purchase a post-surgical shoe because I broke the one I purchased at a different medical…read moresupply store. The person who helped me was so kind and the shoe was higher quality and $10 less than the previous one. I would return here for any other medical needs I may have in the future.

I love this store! They have all of the new styles of Tumi items in stock. The people here are…read moreknowledgeable about the items from a sales as well as a travelers point of view. You can carry it out if you want. This can be convenient during travel emergencies or when your bag breaks. Or, they will ship it for you at very reasonable rates. Their stuff is not cheap, but I am a multi million miler frequent traveler and their stuff is the only things to hold up. So in my mind it provides value. A once in a while traveler may want to consider Samsonite. Also since I live in Illinois there was no sales tax with shipping because it was out of state a big savings on a larger purchase.

I wanted to update my review and mention that one of the necklaces I bought here broke a couple…read moremonths after purchase. I brought it in and told the owner and she gave me a new one, I didn't even have the receipt! This store has great customer service, and I will definitely keep buying here.