We had a family outing last night to PF Chang's at the Waterfront in Scottsdale. For years this particular restaurant had been one of our favorite dining destinations - that is until last night. After our experience, we definitely WON'T be returning! The horrible service - our server ignoring us should have been an indication of what was to come. And, addressing my Mother as "honey" and "sweetheart" was completely inappropriate and embarrassing. After giving the server our orders we waited too long for our drinks to arrive. Half an hour later they arrived - with our soups! The drinks were very good (Chang's Mai Tai - $9.50), and the Egg Drop Soup ($3.50) was tasteless. We waited another 50 minutes for our dinner to arrive, and during that time not once did our server reappear. It wasn't because the room was filled with diners, because the room was half full at 7:30 on a Thursday night. We shared the "Signature Dish", Chang's Spicy Chicken ($15.50) that was not only NOT spicy; it was totally bland, dry and tasteless, curiously resembling Chicken McNuggets in a thin sugary film of something resembling a sauce. (The manager, Jacob, admitted to us that the name of the dish is misleading, because it is, in fact, not a spicy dish.) The Mongolian Beef ($17.50) wasn't any better. It too was absolutely tasteless and dry - so dry that the edges on every slice of beef was burnt and curled. Because our server didn't return to our table, we asked a passing server if she would please find our server or the manager. Jacob the Manager came to our table, and we shared with him our displeasure with the meal, including the fact that even our rice was delivered cold. Jacob told us that he was going to check with the kitchen to see if our description of the dinner had anything to do with what was happening in the kitchen. Minutes later he returned, informing us that the meal was served as it should have been, but because we were unhappy he would not charge us for one item, the more expensive of the 2 items, the Mongolian Beef. It was then that I stated that I would "Yelp" about the dinner, and he responded by saying, "If you yell then I'm going to have to call security." I explained to him, "I won't be yelling; I'll be Yelping. It's a social media platform where customers write reviews." That must have snapped him into shape, because all of sudden, he offered us a dessert on the house, and then rushed away to take a phone call. (Another manager at another fine restaurant chain such as Hillstone would have immediately offered to credit us for the Chang's Spicy Chicken, as well; not appease us with a dessert only after learning that I'm going to "Yelp" about it. Another manager would have, perhaps, comp'd the whole meal, and they would have said that they hoped we would come back again. However, Jacob's attitude toward us was insulting and completely inappropriate, and corporate should know who they have as a figurehead representing their business.) My Mother and I declined the dessert, but my Father ordered the Seasonal Cobbler with fresh berries and vanilla ice cream ($7.95), which he said was delicious. The check came very quickly, but we noticed that we were being charged for the dessert. Our server and the manager were no where to be found, so I asked another server who was cleaning an empty table if she wouldn't mind asking the manager if he would come to the table. Within a minute Jacob returned to our table, and told us that he was comp'ing the whole bill, and that because I had interrupted the server who was waiting on another table I am "banned from coming to this restaurant ever again". I tried to explain to him that she was, in fact, not waiting on another table, and that I had been very cognizant to not interrupt her if she had been waiting on another table. But, he was angry and was not interested in hearing what I had to say, and he ushered us to the door. Because of our very unhappy experience at PF Chang's last evening none of us will be returning to any PF Chang's. We have been good customers of PF Chang's since 1993 when Paul Fleming and Phillip Chiang opened their first restaurant across the street from the Waterfront at Fashion Square. The difference between what was then a consistently superb level of service, exceptional quality of food and excellence in management compared to our experience last night is startling. Last night we witnessed first-hand a poorly run restaurant that was at one time a superior dining establishment. read more