1. Roof Installation & Permits was completed on August 2019…read more
2. On October 31, 2020, after ONLY 14 months of having my new roof installed, we reported to Presto Roofing a leak in our indoor ceiling. Keep in mind there were no major storms in the past 14 months.
3. November 2, 2020, they told me that they would send someone to fix the leak the next day.
4. November 3, 2020, they told me that they will not be able to send someone due to short staffed. They will push the repair for the next day.
5. November 4, 2020, Presto Roofing employees went on the roof and repaired the leak.
6. November 4, 2020, I reached out to Presto Roofing and asked when they will repair the indoor ceiling damage.
7. November 6, 2020, Presto Roofing sent and employee to repair the indoor ceiling. While they were at my house they applied Kilz to the ceiling and they told us they will be back to paint the ceiling another day.
8. November 9, 2020, Presto Roofing sent another employee to my house to paint, but he did not have the paint with him. I also mention to the employee if he will go into the attic to see if there is any additional damages that was caused by the leak from the roof. He then told us that he has to make a phone call to his boss, that he will come back inside the house after he is done with the conversation. After 5 minutes I went outside to check on him, but to find out he left without telling us anything.
9. November 9, 2020, I reached out to Presto Roofing to inform them what had happen when his employee came by my house.
10. November 10, 2020, Presto Roofing contacted me and stated that on the executed contract that they are not responsible for "PERSONAL PROPERTY" damage due to leakage. That their warranty consists of repairing any leaks on my roof for a period of 10 years. They also mention they did the inside repair, but they did not have to do that. They also mention they will not finish the work they started. I told them that in the past 10 days of communication they never mention the inside work was done has a favor.
11. I mentioned to them that by Presto Roofing sending their employees to fix my indoor ceiling, They made me understand by their recent actions that "Personal Property" was furniture, clothes, TV and Appliances.
NOT A VERY HAPPY CUSTOMER
Just to imagine I have to deal with Presto Roofing for another 8 years and 10 months.