i haven't been to dentist in years due to my SEVERE dental anxiety. Ive had this infected molar for…read moreyears and have procrastinated removal.. Dr. Achong was beyond kind and an amazing surgeon. I would highly recommend! the tooth extraction was done in less than 5 minutes did not feel a thing with local. Lady's at the front desk were also amazing to answer all my questions and made me feel comfortable. Thank you Dr. Achong

my name is J Perez. staff is the best from the front desk all the way to the doctor. went for a…read moretooth implant the doctor and nurses were awesome, highly recommend this office !!

Terrible experience! The dr is not personable at all and doesn't respect women and completely…read moredisregarded my wishes. I will not return to this office and will make sure that none of my friends will either.

I visited Dr Crofton in 2022 for consultations, at the suggestion of my former dentist and later by…read moremy ENT. I was having bizarre symptoms that were unfortunately manifesting as dental and sinus symptoms at the time. He completely dismissed me and insinuated that I was possibly making it up. He didn't even take x-rays and barely examined me. Well, turns out, I had lyme disease. My health continued to decline and my most recent doctor discovered that my immune system has been non-functional since a covid infection in 2020 and I have several health issues as a result. This doctor's negligence further delayed my diagnosis. DO NOT GO HERE! PSA for anyone reading this: If you happen to require multiple root canals that don't completely resolve over a short period of time, accompanied by fatigue, brain fog, mild fevers, and sleep disturbances, please reach out to your doctor to look into Lyme disease. Lyme disease is not very well understood by many medical professionals and you must see a Lyme-aware doctor for proper treatment. Lyme can mimic other diseases and is not the same in every patient. https://www.lymedisease.org/dental-professionals-lyme-disease/. I suggest finding a lyme aware doctor from a service like Global Lyme Alliance.

Great Oral surgeon. I have had 3 extractions and the beginning on 1 of two implants and he is…read morepatient, gets me numb and rescued me from a failed root canal. I can't say enough good things about him. He is very caring and so is his staff.

Terrible customer service. The sign on the wall says "no surprise bills" but they will bill you…read moreincorrectly.

Kudu's to the dental hygienist named Lady. I have artificial joints and Lady asked if I had taken…read morethe anti-biotics I am supposed to take before dental work. I had not so Lady gave me the proper dosage in the office, at no charge. Also, I have a very active (easily triggered) gag reflex. Lady was very patient with me, pausing her work every time I gagged. My gagging was not her fault - I can tell when a dental professional is careless or not. Lady is NOT careless. On the contrary, Lady is very thorough, careful, and caring.

Went to them in April--really liked the Dentist (Johnson)--thought we were all set until office…read morestaff said insurance appv'l process will take 5-6 wks. Week 4 I checked in and was condescended with a speech of it taking 5-6 weeks. It's September--my insurance has since changed & now have to start over--was reminded by the referring dentist ofc that I'm due for my cleaning. Sadly, I can't do that until my tooth is extracted. POINT: This ofc doesn't care. I have NEVER heard of 5-6 wk apv'l process. Referring dentist had no issues. They're obviously too busy to need new clients nor care about them.

Strange story. I went to Dr. Johnson's office on 1/15/18 to get some Botox and filler. Everything…read morewas great. Friendly staff, Dr. Johnson was friendly, and very informative. I was surprised though at how quickly he did the Botox injections. It took him about, honestly, maybe 10 or so seconds. Poke, poke, poke, poke, and poke. I even expressed my surprise at how quickly he injected it. Usually it takes a minimum of 15 minutes or more. But I figured, this guy's a pro. As the week went by, I realized I wasn't seeing much effect, and really none at all. I had already scheduled a follow-up appointment, at his request, for the following week. I called ahead to let them know that I had not seen any effect, even after 4 days. I figured I'd give it a full seven, but still nothing. Flash forward to a week later. Again friendly staff, friendly doctor. I told him my concerns, and he proceeded to explain how the process works. I closed my eyes thinking, "Here we go. He's going to tell me that I can't expect such dramatic results, etc." He immediately turned. He said, "Are you tuning me out?" and I responded that I thought he was going to tell me that I was expecting too much, or something to that effect. I've had Botox before, and the results were visible. Subtle, but visible. I hadn't even finished my sentence, when he abruptly told me to leave. He said he would refund my money, and that if I wasn't willing to listen to what he had to say, I could leave. I was shocked. All I did was close my eyes. I didn't roll me eyes, or sigh loudly, or cut him off mid-sentence. I was preparing myself for disappointment. That was it. I may have jumped to conclusions. But we've all had experiences where we pay good money for nothing. That's what I thought would happen this time. I lived with a bipolar roommate, and that's what this reminded me of. A sudden change from friendly to hostile. With that all being said, I guess I'm better off. I'd hate to think that he would overdo it out of spite. But that was my experience. I was stunned. I've never experienced anything like that before. (Except for the roommate.)

My husband started the process of getting a dental implant at Citrus Tower Family Dental 20+ weeks…read moreago. He was recently placed on Hospice care in February and was told by his oncologist to discontinue the remainder of the dental procedure. I have called Citrus Tower Family Dental several times, talking to the "office manager" repeatedly about receiving a credit for the balance of the $10,000 he paid in advance, as he did not finish his treatment plan. She kept telling me she is "looking into it and will get back to me." No return call from her was ever received. After a month of waiting for some kind of response, I finally went in-person to their location in Clermont. The girls behind the counter had no idea how to help me and went to talk to the office manager. After waiting 30 minutes, the "office manager" finally came out and gave me the same runaround again; I'm researching that, etc. Still waiting 45 minutes later and No Answer as to what credit is due me. After putting me off for the third time, I directly asked the "office manager" how hard is it to print out his account and give it to me? She told me refunds are handled by their corporate office in another state. I asked for their number and after first refusing she finally, FINALLY gave me the corporate number and a printout of the refund due as I requested. No wonder she was balking at helping me; the refund due was almost $5,000! Thank God the person at their corporate office was willing and able to help me finally get this resolved. She apologized profusely for the lack of customer service I had received, promised to get my refund sent out as soon as possible, and gave me her direct number to reach her if I didnt receive it within two weeks. She was very compassionate and empathetic of our situation. I can't vouch for the care you get from the dental staff, but I can say that the office staff is Clueless re: customer service! The corporate office agreed I should have never had to go through this to get a refund that was due me. I would STILL be waiting for this refund if I hadn't personally gone in to their office and demanded it, which Should Not have been necessary.

Someone called me from your office just now and I tried to explain regarding the Billing issue for…read moremy wife and she hang up phone without listening my concern . Still The claim not submitted to her insurance . I need to talk with someone who can help me on this. I tried to call several times but no one getting back to me . I am not getting any response. Please help me on this to resolve this matter.

I highly dislike going to visit the dentist however I find Dr Bogus and his staff to be an…read moreexception to the rule. I never leave in pain and he gets the job done quick. I highly recommend!

Dr Bogus & Janet are the best ! I been a patient for over 20 yrs & have been very happy .Dr Bogus…read moreis a skilled dentist & does impecable work . Highly recommended.

For the love of God, DO NOT COME HERE!!!!! This place was great when Dr.Adegoke was there and for…read moresome god forsaken reason they got rid of her and replaced her with some guy that doesn't know his teeth numbers! He worked on me and the wrong tooth at that, I only found out because my doctor expressed to me that there was nothing wrong with the tooth next to it. Had me come in twice just to do an extra step on the tooth when in reality, it was to do the tooth that needed the work done on! I am pissed! DO NOT COME HERE! As far as front desk, that lady Kiara is really nice, very professional and idk if I had both assistants I can't remember but they were nice too.

UPDATE to my previous review: After my last update, a message was posted to call the office. I…read morefelt that since I had called them several times and never received a call back, it would be prudent for the "poster" to call me. Of course, I never heard from anyone. I called the office (after that posting) and asked to speak with the office manager, Sue. I was put on hold, and nobody ever came back to the phone, yet I was then connected to a recording to leave a message. I left a message. Never heard back. I called later in the week and left another message, saying that I would not pay the invoice until I spoke with the office. To this day I have never received a call back. Of course they continue to send me invoices! THIS IS THE MOST UNPROFESSIONAL OFFICE I HAVE DEALT WITH! In reading earlier reviews of this business, it seems ignoring phone calls is their standard practice. Buyer beware if you choose to use this practice!!

I have new insurance and was looking for a dentist but the dentist my insurance directed me to…read moredoesn't take the insurance anymore. A very common tale it seems. Thankfully they were able to recommend this dentist and when I contacted them they were still taking my insurance. I do need to get some general dental care but in this instance I contacted them because I thought I had a loose crown. They were able to get me in the same day I spoke to them which was a relief. The downside was that they are 17 mi away which hurts with gas prices these days. Just the fact that they were a dentist that would take my insurance made it worthwhile to make the drive. I had received very good directions when I set up the appointment so even though Android Auto tried to take me to the wrong place I found them easily. I walked in and was immediately greeted and they knew exactly who I was. I filled out all the paperwork and they got me in very quickly. I spoke to the dentist and explained which tooth was the issue. He took an x-ray and was able to explain to me that I had a bigger issue. The crown was not loose, the tooth was and he believes that there is a fracture in it. It turns out I need an extraction and need to see an oral surgeon. Everyone was extremely friendly and professional. I was very satisfied with the service I received even though they could not do the work I needed. I would definitely come back here for my regular dentistry needs especially if I lived closer.

Do not use this Dentist. I have claims with my bank, Guardian and have a lawyer to get my funds…read moreback. I will not be able to get back the time and will not be able to forget the pain I experienced by getting my teeth scaled when it was not needed. I was in pain for 2 weeks and went to get a 2nd Dentist opinion. I called the office repeatedly about my pain and was still charged for scaling when my guardian dentist did not approve of after seeing my x rays. I was told my tooth was decaying and crown needed to be replaced after this. Which was also not true. I'm so glad I went for a second opinion. This dentist was horrible. The office and equipment is dilapidated and the dentist who did my scaling hurt me, even after I asked her to stop. She had no reaction or remark that she caused me severe pain.

New review as of 2026, best and most caring dentist in the area without a doubt. i never write…read morereviews obviously but they took great care and made sure i was comfortable the whole 2 hours i was in there with no problems or complaints. i guarantee the only issue you'll have is them not having an open appointment time.

My brother came in here to followup the initial recommendations made by the female dentist at this…read morelocation. The appt for the crown fitting was supposed to be with her. He gets there & it's a man who proceeded to try to talk him into a more expensive procedure. The minute he put his foot down & said the crown would be sufficient for now, the dentist "accidently" cracked his tooth. Then tells him he'll have to remove the tooth but spent hrs trying to get the tooth out completely but couldn't. He sent my brother home with the root of the tooth still in. He's in so much pain & took time away from work for this. His appt was at 12pm. He was there till nearly 6pm. Here's the kicker, the dr tells him he won't charge for pulling the tooth right now as there's still a piece in there bit once it'sout he'llbe charged. The audacity! I will never recommend this place to anyone.