I purchased a shiny, red Pride Sport portable scooter from Allstar Medical Supply. Max and Nicole…read more(Owners) were unmatched experts who helped me choose what was best for my unique needs at a competitive price. The scooter was "ready to roll" with my desired special accessories attached. It was such a pleasure to purchase from a local dealer who understands the products that they sell and goes the extra mile to earn business,

Great customer service! And I thought the prices were very reasonable :) Picking up was easy and…read moreconvenient, and they made sure I understood everything about the equipment.

Their in store supply could be better. Also I kept calling to ask a simple question but no body…read moreanswered the phone. I left a VM message and got a call back way later (close to closing time of the store). I was looking for a "close ended orthopedic boot for my injury and they didn't carry it inside the store. They carried the "close toe" boot. Lastly, Their prices are high (mark up) since they didn't carry the close toe boot I had to order on Amazon. Amazon was okay but I had to wait 4 days for shipment. For this reason I wanted to buy an orthopedic boot immediately. The prices as i mentioned at this store in Walnut Creek are high. I got what I needed from Amazon and paid 2 times less than what I would have paid if the store would have had the close toe boot. I understand that the store could be a "small business" and I am all For supporting small businesses BUT at the same time not having to pay triple the amount for a product that I or anyone else can get for a cheaper price without compromising the quality of the product.

I was in search of a sharps container and went to two different chain pharmacies to look for one…read more Unfortunately neither had any. Thankfully Diablo Medical Supply had some and saved the day! I called in the morning to inquire if they had some in stock and I was told yes. I went in around noon and was out in under 5 minutes. I appreciated that Nathan was super helpful in answering my questions and he was wearing a mask. There was also hand sanitizer there for me to use. I will come back to purchase masks as there were plenty of N95 and KN95 masks for sale. I will say that their hours on Yelp don't reflect what I believe are their current hours. They close today at 5 PM and their Google hours show a different time. My suggestion for this businesses would be to update their hours. In the meantime I'd suggest calling before going.

Hard to find Senior Management to express concerns. None r listed. My concerns are administrative…read moreand the only changes that could be made have to come from Senior Management. Even younger Doctors (who r the only ones who will speak to me re gatekeepers, the portal, signage) say they have no control and don't pass on concerns So, I will be going there for the rest of my life and I need these Doctors good. I just wish it was not such an ordeal to make appointments or get questions answered pre appt. And the "rules" not patient friendly not customer friendly. They r part of the American health care system that is crushing patients. They certainly belong.

Very frunstrating!!! Unprofessional company I ever worked with…read more My Dad was discharged from a knee replacement surgery on Thursday, the machine did not arrive until Saturday. They machine stopped working Saturday night. We called and texted the company multiple times with no response. Finally got a hold of someone on Monday. The guy came and replaced the machine but rushed out without even making sure the machine worked properly. Ended up the replaced machine was not working. Called the guy back and he refused to come back. What kind of service is that?! Totally unacceptable. I would not even give one star.

Wow,what a cool service! I was going to spend my own money get buy my mom a walker with a seat, but…read moreour doctor was able to order this. Tony the staff there at Apria was able to get it billed to our insurances so I didn't have to pay anything! Then he took the time to put it together a show me how to use it and to be careful with the brakes,etc. He was amazing and so diligent! Such great service!

Apria is hands-down the most incompetent company I have ever dealt with across any industry. Their…read moreservice is a nightmare for anyone already struggling with health issues. They routinely screw up basic orders, and when equipment finally arrives, it's often old, worn out, or literally falling apart. The billing department is even worse; I constantly receive "mystery bills" that lack any itemized breakdown of what I am actually being charged for. Trying to get a straight answer from customer service is impossible, as you are passed from one agent to another with no resolution. Their lack of transparency and total disregard for patient safety is predatory. Save yourself the stress and find a different DME supplier that actually respects its customers.

I found snore solutions and was impressed with their customer service and support…read more They helped me find a great solution. And I'm sleeping so much better because of it. For those in contra costa please consider using them.

Excellent customer service! We will continue to shop this store based on their expert knowledge and…read morekindness.

I'm a nursing student and I needed a stethoscope, this place had those and anything else you could…read morethink of! Really nice!

After a fall from my hoyer lift, I reached out to Lift and Transfer to schedule an inspection for…read moreApril of 2025. The owner of the company, Craig Coogan, came to my apartment late and smelled strongly of alcohol. He was visibly under the influence. My caregiver was going to be off her shift, and I let him know. He aggressively insisted that she put me in the sling, because I weigh 130lbs and that should not have happened. I told him that my next caregiver was on her way to my apartment. He insisted that I should get in my hoyer lift again. While we were waiting for my next caregiver to arrive, he stated that he works with everyone in the Bay Area for Lift and Transfer and has been doing this for 28 years, and then said for 25 years a few minutes later. My next caregiver came in, and I was put in the hoyer lift and raised up as high as I could go. There was nothing underneath me, and my caregiver stated that she wanted me to be in my wheelchair while we discussed options. Craig declined, said I was safe, grabbed the sling, pulled it hard, and shook it back and forth. As a reminder, I had fallen out of the sling because one of the straps came off the hook. He then put his hand on my upper leg close to my vulva and my shoulder without asking for consent. He left it there for roughly 3 minutes. As a disabled woman who cannot physically defend herself, this caused alarm because there was no reason to touch me. Also, because he seemed drunk, I couldn't predict what he was going to do. He would ask my caregiver to adjust the sling and then proceed to do it himself in a rough manner without asking for my consent. He was aggressive when telling my caregiver she was doing it wrong when she stated that she did manual transfers. She stated that we preferred it that way with her, because she can pick me up. If he had come at his scheduled time, then my previous caregiver, who uses the hoyer lift would be able to show him how she uses it. He would not offer different solutions for how my caregiver could transfer me. It got to a point where they got into a verbal argument, and I had to raise my voice at him to tell him that he is not here to discuss this. I was then put back in my wheelchair. My caregiver stated she has another client with a different hoyer lift that might be a better solution. He kept pushing her to tell her who it was because he had been working with everyone for 25 years. She was hesitant to tell him because she did not want to violate client privacy, and then he stated again that he had been working in this company for 28 years. After that, he gave her his card so she could send him a picture of the hoyer lift. Afterwards, he was drawing a map of my room to demonstrate other options for hoyer lifts while my caregiver was doing work around my room. He would not move out of the way when she politely asked him to move multiple times to where she had to squeeze behind him and brush against his body. He would not acknowledge her. When he drew his map of my room, it did not make sense of what he wanted to do. He had this idea of putting the hoyer lift in the ceiling, which I stated I was not comfortable with. He gaslit me by telling me that it was fine and I had to tell him that my ceiling would not be able to hold a hoyer lift with the poorly designed ceiling in my apartment. He then continued by suggesting putting me in a hoyer lift that could put me further down in my bed. When I told him that I would not want that, he then suggested putting me in a hoyer lift where I could park my wheelchair in the hallway. This did not make sense because my staff would not be able to safely get me out of my chair or bypass my wheelchair to get me to the bathroom on my commode chair. His next suggestion was to park my wheelchair facing the wall. This would not make sense because my caregivers would not be able to put the straps from the sling on the hooks safely. I stated that it wouldn't feel safe doing it. He then suggested, again, placing the hoyer lift in the ceiling and parking my wheelchair in the hallway. It had become more obvious that he could not think logically due to being under the influence. Afterwards, I walked him out of my room, where my caregiver was cleaning dishes. He kept talking to her about how she should not be manually lifting me and mumbling that it wasn't safe for her back. He then tried to give her his card again. At this point, I understood that he would not leave without me forcing him to leave. I had to walk him out of my apartment building to make sure that he was out of the building. I did not feel safe until I knew he was out of the building. Not only was I concerned for my safety, but I am still concerned for the clients that he continues to work with.

Thank you to all of the staff at Lift and transfer specialist for your excellent installation and…read moreadjustment post installation. You really did a great job and I want to let other people know that.

Came to review just to give a shout out to Ian. Even tho i didn't find a complete set of the type…read moreof scrubs that i liked he was really doing his best to help me find what i wanted. I left without scrubs but he set a standard to what customer service should be like for me.

Ian and Angelo were the most amazing specialists. They gave My wife and I the best advice ever and…read morehelped us find products that we didn't even know we needed. Ian also stayed open late for us with no attitude and was super helpful. This store is unbelievably good. My wife and I drove 45 minutes to this store just to get uniforms for her. THANK YOU IAN AND ANGELO!!!!! Please give them a raise!!