Gabriel dropped the ball. During his quote he said that he could do my job a few weeks out and said…read morehe'd be able to match my grout without any issue (since he was repairing the sandstone top of my bbq island) . I agreed to wait since I liked the reviews I read on Yelp. The morning of the job I get a call from him saying that there is an issue with the grout company getting my grout. He said he'd get it straightened out and could come two days later to complete the job. I agreed. Then the morning of the second appointment I get a similar call and he said that he is not sure exactly how long it will take to get the grout but that he should be able to get it eventually. Then a week later, when I hadn't heard any updates, I told him I'm going to move forward with another company if I do not get word he told me that he ultimately couldn't get the right color grout. His communication throughout the process was inconsistent. I do not get upset when issues arise since I know that things happen. It's more about how it is handled and Gabriel was disrespectful of my time and a poor communicator throughout. I recommend that you avoid this company.

Reached out to this company and initially they seemed very helpful and responsive. We scheduled a…read moretime for them to repair my epoxy, but they never showed up. We rescheduled for the following week, and unfortunately they missed that appointment as well without any communication. If they weren't interested in the job, I would have appreciated knowing that upfront instead of rearranging my schedule twice to accommodate them.

Highly recommend Grout Nurse! They were incredibly helpful, knowledgeable, and easy to work with…read more They use high-quality products, pay attention to every detail, and truly care about doing the job right. Thank you for all your help!

I used the grout nurse today and he did a fantastic job, super nice guy, answered all my questions,…read moreand got our grout and cleaned and resealed shower so everything looks new! We now will schedule with him every year as he gives us a great discount too to schedule right after our appt! I tried zero res before and grout didn't look great and asked him why and he explained you really need the chemicals to get the grout clean and then seal it ...he said it was like they did half the job. He has had clients that have them and then he comes does a patch and it is like night and day when he uses the chemicals and it's true. He is amazing and so is the work he does you will Not be disappointed when you use the grout nurse!! Please let him know I recommended him! Thanks!

In my line of work as a luxury home property manager, finding companies that I can trust with…read moremultimillion-dollar homes is everything. Steve and his team at Master Stone Care have earned that trust time and time again. They've handled garage epoxy floors, flagstone cleaning and sealing, stone and tile repairs, chimney and mortar fixes, you name it. I've brought them in on dozens of projects, and they've consistently delivered beautiful, high-quality results. My clients rave about their work, and Steve's pricing is more than fair for the craftsmanship and care they provide. I recommend Master Stone Care without hesitation. They're one of the best.

Steven was prompt and professional throughout our entire experience. I contacted him sometime back…read morein February for a quote. He arrived on time and even did a little sample cleaning in one of the most highly trafficked areas of our kitchen. He sent the quote over within the next day or so and followed up asking how the sample turned out. We weren't in a rush to get it done as it can be a process to move all the furniture around, so I put it on the back burner for a couple weeks and then reached back out to schedule. They arrived when they said they would and promptly got started. Our tile hasn't looked this clean since we built the house! They initially got down on their hands and knees and scrubbed the grout by hand. I think this is where a lot of companies cut corners and claim just steam cleaning will do the job because the last couple of times we had our tile cleaned, the grout didn't come up so clean. They weren't the cheapest quote we got but we trusted they'd do a good job and they did. Don't hesitate to book them!

JJ always does such a great job for us at a fair price! He was on time always so polite and works…read morefast. Our floors are nice and clean again! Thank you JJ!

JJ has been cleaning our carpets, tile floor and family room couch for years. The carpet and tile…read morefloor are 25 years old, but when JJ is finished cleaning them they don't look that old! Also, his prices are very fair. We will continue to be customers for many years and highly recommend Ultimate Floor Care! Thank you, JJ!

The slate floors came out great. Not much more to add. Very pleased with how the floors came out…read more Thank You Juan ...

The grout was starting to get real bad. I was afraid the tiles would start breaking. We asked to…read moresee if they could help. They did a clean and grout restoration. Looks like new! Absolutely did an amazing job.

Our carpets look brand new and at an incredible price! We have two long haired dogs and all of the…read morestains and hairs are gone. Thank you so much!

We had them come out and clean our tile flooring as well as our carpets. Excellent service very…read moretimely very friendly technician. They did a great job and we will have them back in the future for future cleaning.

We have a one and half year old house with a lot of tile. Needed the grout seal and tile cleaned…read more The grout had never been sealed due to it being a new build and warranty saying don't seal for the first year. The Grout was Driving the wife nuts I called and texted pics to Josh at Desert Tile and Grout Care. Best call I ever made. Josh came out put an estimate together which after calling other companies was very fair. After talking to my wife and I to schedule a day, we found out not surprisingly they were book out a few weeks . Josh found out the wife had family flying in to visit with us for a few weeks. Josh went over his schedule and somehow found a Friday they could do it prior to the family visiting. The workers came out laid down a few grout color Samples. My wife picked the one she wanted and they went to work. The job got done in one day And came out perfect Thanks to all of you! Ken and Julie Carson Laveen AZ (Happy Wife Happy Life)

Highly recommended for all of your tile and grout needs!…read more The owner Josh came by our house to evaluate and give us an estimate for our granite counters and shower. It definitely needed some help from all the hard water damage over the past 2 years. He was very punctual and even specially ordered this paste to fill a gap by our shower wall. Adrian and both his assistants did an amazing job refining the granite and re-grouting. When the job was completed, it looked so clean, shiny and smooth! Adrian is extremely thorough and even told me where to get the best cleaner to maintain these surfaces long-term. They really went above and beyond what I had expected. We will definitely use them again for all our future tile and grout needs!

Was so happy with this company. Bought a 7 year old home with luxury vinyl flooring and the…read moreprevious owners waxed it‍. Not a lot if companies would even tackle. This. On target come out took the whole day and stripped the wax off and restored to how LVF is supposed to look!! So happy

I had my very expensive porcelain tiles cleaned and grout resealed along with my shower tiles…read more Jake did a horrible job. When done he asked me how does it look and i showed him things that needed to be redone and he complained and complained like a child. he was very RUDE and intimidating. he said what is it that you don't like and that you are not happy with. i showed him and he said so you want me to redo it again even though it is getting late. He was angry with me because i didnt like the way the job came out. he got down on his hands and knees and wiped up the mess and then said what else are you not happy with. Rude as can be. then he said to me that he still has to steam clean the garage and that it is getting real late to do it. i took everything out in the morning -my house cleaners helped us and he complained that he had to take more stuff out. i told him he doesn't need to do it. i will have my house cleaning people do it. in the mid afternoon i asked him about doing the grout line in the kitchen around the sink and if he had the color which i told his wife about 5 weeks prior to get it. he said he had it and then told me he had to go to home depot to get it. he charged me $87.50 to do a 5 minute job around the quartz counters which included an $11.00 tube of caulk that he had to tell his wife who was at home to get it and drop it at my house. he lied right to my face. he also gave me one price in the morning and added in another $200.00 when he was done for all the work. Poor communication skills. He ruined my 5 inch new baseboards. They all had vertical splits. i had to have a handyman caulk them and repaint them and he left hose marks on my leather furniture in the living room. He is careless and nasty. i couldn't wait for him to get out of my house. He wanted to come back the next day to finish the job. i said absolutely NO. i would never recommend him to anyone. A bully and a chronic complainer that he worked so hard and i wasn't happy with his job. He charged an excessive amount of money for poor quality. He is all about the money. $87.50 to caulk around the sink for 5 minutes. He also left caulk on the counters and the grates on stovetop. sloppy work. what an experience. i could go on and on because there were more things that he did not do right.

Horrible experience. Paid almost $700 to have 2 showers cleaned/sealed, couple of cracks repaired…read moreand caulking around kitchen sink redone. After the "cleaning and sealing" was completed it looked like nothing had been done. Pictures posted in review are after the work was completed. The grout that was repaired was also a totally different color. As for the kitchen sink.... they placed gray grout over top of old clear caulking and lime scale build up. Called back and talked to the person who came out and gave us a quote the first time and shared pictures and concerns. He came out the next day and looked at it and agreed it didn't look good. After he tried to re-clean the shower he said sometimes things just don't come clean and the grout color doesn't match because the other grout wouldn't come clean also that they cannot guarantee cleaning services..... none of which was explained during the quote or when we wrote a $700 check. He then said he would talk to the owner and see what else they could do for us..... Called back the next day to tell us nothing could be done but color stain the grout lines in one shower for another $300...... Not sure what we paid $700 for or why we would pay another $300 for when neither shower looked like it was cleaned at all and the small amount of "repairs" done were sloppy and didn't even match. Wouldn't mind paying $700 for work if it was done correctly. Would never recommend grout doctor to anyone ever again.

We could not have received a more professional and outstanding job from this company. We opted for…read morethe grout cleaning and paint. The results are outstanding. It appears to be a completely new tile job at a fraction of the cost. The two gentlemen who did the job could not have been more accommodating and well trained. Their expertise is commendable. Could not be happier with the result.

We couldn't have asked for a better experience! We replaced our bedroom carpet with laminate…read moreflooring. The entire process, from start to finish was seamless. We went into the store and talked to Cosimo. He was easy to talk to, explained the pros and cons of different surfaces, and answered all of our questions. As soon as the product was in, we were contacted and scheduled the work to be done. The job was replacing three bedrooms with laminate, however after they pulled up the carpeting, they found two spots that needed to be leveled. This was done quickly and didn't end up adding any time to the job, they actually finished before they said they would be done, even with the extra work that needed to be done to level and grind down the concrete! Cosimo and his crew were excellent to work with and I honestly would encourage you to reach out to them if you are thinking about changing floors OR if you need ideas/suggestions! We are so happy with the quality and efficiency of the work, the communication with Cosimo and his team, and of course, the finished product looks amazing!

Quick and easy install of carpet Came to house with samples…read moreAbout 3 days installed Delivery on time