I can't understand the low ratings for this location, unless it was a completely different group of…read moreemployees. I experienced top rated professional service from beginning to end. They kept me informed when my insurance adjuster did not. Also, the rental they gave me was a newer model Chevy Trailblazer that was clean and ran perfectly. (Only complaint was that the previous renter apparently bathed in perfume, so the interior was stout the entire month I had it - not Enterprise's fault). Highly recommend this location for your rental needs!!

Though the gentleman working at the office are customer service oriented, they are beholden to…read more"corporate", which I must say has much to learn about customer service even on a basic level. Why do I say this? How about we start with providing correct information regarding availability of vehicles online? In this age of AI, is it really that difficult to configure your system so that your inventory is current, making it possible for customers to know in real time availability. Doing this allows the customer to can plan accordingly. (Not two days before pick-up at which time they are taking a "chance" that the vehicle reserved may not be available when they go to pick up, thus causing an additional stress to the customer) How about the fact that yes, because they are not open on Sunday, there is a built in extra day's rental even if you drop off Sunday.(?) I don't know, maybe it's me, but there are so many things that seem wrong about this. It would be helpful for "Corporate" to take note, but then again why should they? There is the law of supply and demand, and I am but one of many on the end of demand. I would ask at the very least be truthful in what the availability is, so that at the very least, I can make an informed decision in the moment .

Oxford Alabama ..Angela & Brandon needs to accept they are working for a company that accept online…read morepmts for rentals.. knowing they don't have cars avail ., don't even know how to or was trained to give a refund .. then blame their horrible nonexistent service (renting a car) on da fact that I prepaid fir da rental ! People on earth .. do not rent a car from hertz or thru Any site (Hopper, Expedia , etc) ! Won't get your money back without a 2 Wk fight !

Sam helped me get into a rental even when it seemed hopeless. I do not have credit because I choose…read morenot to have credit cards, etc. and unfortunately many of these large corporations are requiring credit. I had money for my rental and the $500 deposit, and Sam and his Regional Manager did everything to make sure I got the car I needed. I had a horrible experience with Enterprise and these two guys at Hertz made all the difference.

We were late picking up our vehicle. Alex was kind enough to give us a call before going to get one…read moreof the car's oil changed. Unfortunately we didn't listen and ended up waiting for a bit but that was our own fault. Once he got back we were in and out. Nothing to it. Alex was really friendly and accommodating.

No sign on the road when trying to find the place foreshadowed the whole experience. The "office"…read morelooked more like somebody was squatting there. The kid behind the desk was nice and checked me out quickly sending me on my own to an obviously wrong class of car that was filled with garbage but not gas. After going back in and asking why he explained they didn't have my class of car and apologized for the cars not being clean due to the NASCAR races. It's Thursday, and the races were on the weekend. He swapped me for a larger, even dirtier car with a half tank of gas. Spend the extra $3 and go to Enterprise down the road!

Several different guys running the store ever since the BIG guy left/fired now there someone new…read morewho does not want to rent you any cars because he will have to wash them after. Falsely claims all cars been booked while the lot was full with cars. Asked him to when these cars been booked he said to next week. i asked him to rent a me car for one day only rather then keep all of them parked (it was Thursday) and he refused. Bad service. Not recommend you dealing with this location. I called CS in the Corporate level but this clown would not start talking with you about anything unless you will provide him with your Driver License. So i refused and told him to go f himself and hanged up. Horrible company. Don't waste your time.

Do not rent from this location. They will literally defraud you. I was charged exorbitant cleaning…read morefee for NOTHING! Returned the car as I received it. It struck me as odd that the agent/owner asked me if I had a photo prior to ripping me off. Hope something is done on law enforcement level soon to stop this guy.

Amazing service! Clean and beautiful Limos! The hummer and the excursion are classy and fun.read more

A great company and sweet people. We were treated with respect. The driver was great and on time…read more He was extremely helpful and nice. The prices are great as well. We'll definitely be using them again.

We didn't actually come here to buy a vehicle- we can to pick up our Penske rental truck. We got…read morethere right at the pickup time, 8am, and the lady working had everything ready to go and was extraordinary kind in getting us set up with the truck. They had furniture pads and a hand truck too which we hadn't previously wanted so I'm glad we were able to get them last minute. Overall a highly pleasant experience and I will recommend them to anyone in the market to buy a car or rent a moving truck.