Although the two excellent doctors I saw at this practice quite literally saved my life, I'm…read moreunfortunately changing my review to one star due to ongoing issues with the billing department.
I'm on Medicare with a Part G supplemental policy, which means that after my annual deductible (around $232), I should have no out-of-pocket costs--what Medicare doesn't cover, my supplemental insurance does.
Over the course of my care--including ultrasound, CT scan, PET scan, biopsy, and a 10-day hospital stay totaling nearly $500,000--I had zero billing issues with any provider except this one. My GI doctor, ARA, primary care physician, St. David's Medical Center, and multiple specialists all billed correctly with no problems.
Nearly a year later, this practice billed me about $18. After spending significant time on the phone with them, Medicare, and my supplemental insurer, that amount was revised to about $14--which I ultimately paid out of frustration after hours of back-and-forth.
Now I've received a new bill for $640 (from March 2025). When I called, I was given unclear explanations about "co-insurance" and told to contact my supplemental insurance company--but the bill itself is difficult to interpret and includes vague line items like "Adjustment SEQUESTRATION W/0," with no meaningful explanation.
At this point, I've lost confidence in the billing process. I will be filing complaints with the Texas Department of Consumer Affairs and the Better Business Bureau. There's only so much time and energy a patient should have to spend trying to resolve what appears to be a billing issue.
PREVIOUS REVIEW, WRITTEN APPROX. 3/25
After determining I had a lesion on my liver from an ultrasound, I had a CT scan and then a biopsy. I was referred to Texas Oncology by my GI Doctor and got an appointment with Dr. Chadha within a few days.
Dr. Chadha was great. Calm, confident and very knowledgeable. We were pretty scared but although he didn't minimize the danger of this cancer, he said that it looked as if it was localized. He ordered a PET scan to see if this cancer had spread anyplace. Then set up an appointment with Dr. McKenzie, the surgeon, for a week later. I also had several vials of blood taken in the office before I left. I was pretty impressed with the efficiency of the office.
I went to see Dr. McKenzie the same day as my PET scan. He said he'd glanced at the results and it looked as if nothing had spread, but it still had to be evaluated by the radiologist. He scheduled surgery to remove part of my liver for a short time later.
I went in for surgery at St. David's Medical Center. I have to give a shout out to that hospital. I ended up spending 10 days in the hospital as my digestive system didn't "wake up" properly after the surgery. I had been told that there was a very good chance this would happen and he wouldn't send me home until it was working. The people who treated me at that hospital were marvelous. Every single nurse, tech and cleaning person was just terrific!
Two days after the surgery Dr. McKenzie told me that the results couldn't have been better. He had removed all of it, there was no spread anyplace and I was cancer free. I was thrilled that I wouldn't need radiation or chemo either. Dr. McKenzie is such a warm, empathetic gentleman. He takes pride in his work and who wouldn't be proud of performing life-saving surgery?
Marvelous Doctors!
