At this point, I would advise people to go elsewhere. I've…read morebeen a patient with them, and up until this point, I've been generally satisfied with their service. However, I ran into a major issue recently that left me feeling extremely disappointed and unheard. I was told that I could not receive even a single additional month of medication unless I physically came in for another appointment, despite informing them that I'm in the process of establishing a new PCP. It seems completely unreasonable that, after explaining this, they would refuse to offer any flexibility or assist in a timely manner. What really upset me was the lack of empathy or understanding. It felt like the company's policy mattered more than the actual well-being of their patients. I've been a loyal customer for a while, and a little flexibility in this situation would have gone a long way in maintaining my trust and continued business. In an age where patient care should be the priority, this experience was both frustrating and disappointing. I understand the importance of following procedures, but when it comes to patient health, especially in transitionary periods like this, a bit of compassion and common sense should be part of the equation. I really hope they rethink this policy moving forward, because their current approach certainly leaves much to be desired.

Do not use this clinic. It's disorganized, unprofessional and doesn't care about its patients…read more I'm a professor at Texas Tech -- my wife has been taking a very low dose of Lorazepam - a controlled substance -- for more than 20 years. When she doesn't take it, she feels sick. For the last three months in a row, Lubbock Primary Care has played cat and mouse with her prescription -- saying they'll fill it -- that they are sending it to the pharmacy -- and then not filling it on time -- leaving her without the prescription for several days. I don't like to see her suffer. But it does not seem to bother Lubbock Primary Care. It's like they don't know how these medicines react with the human body. Determined to make sure this did not happen again, I twice spoke to the receptionists at the desk at the office at 11007 Quaker Ave in Lubbock -- once in December and once in January. I also talked to a manager, and they all assured me that the prescription would arrive at the pharmacy at the time of renewal the following month. Just to make sure, my wife and I called five days ahead of time -- and the office staff assured us that the prescription would be filled. It wasn't. Today, I went to the office, and I'm embarrassed to say, I got good and angry in the lobby. A man came out and told me to calm down and be quiet. I told him being calm and quiet did not do me any good the last two times I was there and I thought anger might help this time around. I then sat and waited. Two staff members later ushered me into an office. They had a solution for me. But I first wanted to tell them why I was so upset. Why does any one get angry? Because they don't get what they want or expect. I expected that my wife would get her prescription without any hassles. That's why I visited the office twice before. I thought the whole matter had been settled. The two two ladies did not understand -- at all. In fact, they told me that Lubbock Primary Care had never promised to renew my wife's Lorazepam prescription. What? What? That's what I had been trying to communicate for months. Hadn't anyone in that office been listening? Why had no one told us that they weren't renewing Lorazepam? I mean, they renewed it twice before. And five days earlier, the folks at the desk said they were sending the prescription to the pharmacy. At the last appointment, Dr. Mikah Lust tried to persuade my wife to change prescriptions. But my wife has other medical problems she trying to deal at the moment and felt it wasn't the right time to make agitating changes and Dr. Lust did not press. No changes, therefore, were made to her meds and we were never told that Lubbock Primary Care was not going to renew the prescription. So why can't this clinic get its act together. Please, if you want to be calm and healthy, don't do business with these people.

Dr. Zumaya & her husband, Dr. Tran, are FANTASTIC doctors! Dr. Zumaya actually sits down & TALKS to…read moreher patients. Their office is extremely clean & is decorated so nice that it doesn't feel like a doctors office. A couple of years ago, Dr. Tran sent me to an urgent care for an Xray & I was extremely surprised when he personally called me around 7pm (after hours) to ask if I was feeling better/what they diagnosed me with. Both doctors are extremely caring & passionate! In my experience, Dr. Moore, isn't nearly as compassionate as Dr. Zumaya & Dr. Tran. 10/10 recommend them as your PCP!

I have seen countless doctors over the years, and I truly appreciated the direct approach I…read morereceived from Dr. Tran. He clearly outlined my next steps, leaving me with no questions when I left. His staff was fantastic from the moment I walked in, and I was in and out quickly, which was perfect since I was on my lunch break. Every visit--whether for myself or my daughter on the women's side--has been a pleasure. I highly recommend this office to anyone in need of care.

I have been a patient for over 20 years. I was one of the first clients she ever saw. This week I…read moreran out of my medication and the pharmacy would not refill. I reached out to Dr Backlund and was told by reception the meds would be filled that day. This was Monday. Today I called and the receptionist cut me off, which she does every time you call her office. She told me I already took care of this, idk why you need to call again. The nurse reaches out to me and says it's my fault I didn't know I needed an appointment to get a refill. The refused to refill my anxiety medication until I started to cry and told her what danger that can put me in. I was told I'm not considered a patient because i haven't been seen in the last year. This doctor and her staff do not put their patients first. I would stay clear if you have a real condition. They only care about your money!!!'

My daughter loves dr backlund! She is the only dr that has given her a shot and she hasn't cried!…read moreThank you for making my daughter feel comfortable!

I went to see Dr. Dalton to continue ketamine for headaches in Lubbock as i just moved here from…read moreSpring TX and needed somewhere to continue them. He told me a number of things that just simply were not true in our initial appointment to establish care. He claimed he could cure my endometriosis with supplements and a vegan diet. Endometriosis cannot be "cured" like that. He also told me that he could cure my anxiety and depression with supplements. I'm sure supplements wouldn't hurt but it's not going to cure anything. He also told me that my covid shot gave me a 1,100 more percent chance of having a stroke and a 1,400 percent chance of developing cancer. He said that I would need to reverse the covid shot, and the anecdote was nicotine and that the government has been lying to us that nicotine isn't actually addictive. He also made a rude comment about my old self harm scars saying, and I quote, "oh you're a cutter huh". I understand doctors need to ask questions like that but the manner in which he asked it was very rude. He recommended me a book debunking things like 9/11, the covid vaccination, and the assassination of JFK. He recommended a podcast that was 2 and a half hours long debunking the covid vaccine and it's "myths". He also told me the flu shot was harming me. Maybe it's not really doing all we think it is, but it's definitely not harming me. He also went on a rant about how estrogen is in everything and it's affecting everyone immensely. He said, quote, "if you want to give a man titties then just have him drink a glass of milk a day". Now, I don't deny things we use everyday have estrogen in them but not that much. All in all, I went to get my headache treated with ketamine, the only thing that's worked for my headaches, and he spewed a bunch of nonsense the whole appointment, and fully expects me, a 19 year old girl to go on nicotine, for years. Dr. Dalton is not a doctor he's a full time conspiracy theorist.

From the owner: At LIMA Lubbock - We are determined to shift the definition of PREVENTION and ANTI-AGING. Go beyond…read morecholesterol, blood pressure, mammograms, and colonoscopies and learn more about your true health risk. Looking at disease and factors that may be accelerating the aging process and affecting your overall health. Let us treat the SOURCE not just the SYMPTOM!

I've been coming here since 2014 and Dr. Mendez is the best and cares about people. They have a new…read moreportal HEALOW, I think is very helpful and you can download on your phone for all check ins and medication's records to help with past and future information.

I am a patient at this clinic and generally have positive experiences with my doctor, whom I…read morerespect and trust. However, I recently had a phone call with a member of the chronic care team that I found unprofessional and upsetting. The call was intended to be a routine health check-in, but the conversation quickly became judgmental and dismissive regarding my circumstances. I explained that I had moved an extended distance due to factors outside of my control, which has made it more difficult to access specialists. Instead of focusing on my care or offering solutions, I was told that people should make housing decisions based on proximity to medical care. This felt like blame rather than support. I also discussed that I sometimes use AI tools to help me organize health-related information and prepare questions for my doctor so I can better advocate for myself. I was told that using AI in this way is "dangerous," without any meaningful explanation or discussion, which felt dismissive rather than informative or professional. Most concerning, the conversation included an unsolicited reference to religion (specifically God) that was not relevant to my medical care. I immediately made it clear that I do not share those beliefs and did not wish to discuss religion in a healthcare context. Instead of acknowledging this boundary, the nurse doubled down, scoffed in response and stated "well, that's your belief". I found this highly inappropriate and disrespectful in a medical setting, particularly during a health-related call where religion had no relevance. Overall, the tone of the interaction felt condescending and dismissive rather than supportive or patient-centered. I left the call feeling talked down to rather than listened to. I want to be clear that this feedback is not about my physician, who I continue to trust and appreciate. It is specifically about this interaction with the chronic care staff member, which did not reflect the standard of care I expect from the practice.

Excellent Doctor! Very professional and very thorough. I have referred my entire extended family to…read moreher; and they are all very happy. I highly recommend her.

She is extremely rude and unprofessional. She has idiots working for her. One guy is supposed to…read morehelp with the financial part of her work. He lied to me and my ex-husband, pretending that he would work with us on paying off our bill. He did not and he sent our account to a creditor. He is a compulsive liar!!!! Dr. Cochran is extremely unprofessional to hire someone like that and to support his childish behavior!!!! AVOID AT ALL COSTS!!!!!!!!!!!!!! She got married so her name may not be Dr. Cochran anymore. And she works in Wolfforth, TX now.

I've probably been this clinics most problematic patient lol, they've gone above and beyond for…read moreeverything I've had issues with. From strep, to flu, Covid and even regular checkups. I love the nurses, the nurse practitioners and Dr Long especially. Good people and good experiences. Even through the crud, these folks have come through. I would recommend to anyone to come by here and get checked out!

Absolutely the WORST office staff Having been on hold for…read moreover 30 minutes, I DROVE from my home to find all 3 front office employees dicking around as I walked into the lobby STILL ON HOLD Not so much as one word of apology They are rude They are ignorant They have NO redeeming values

He has been my doctor for over 19 years. Is there anything more that is necessary to say?read more

If you are looking for a Dr that is rude, disrespectful, and won't accept your previous medical…read morerecords so that you have to pay $400 for another blood test then this is your "Doctor". Saw him twice and he was even more rude the second time. It was almost like he was showing off to the medical student that was along side him. I have never had this experience with a dr before. Avoid this office!