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Owen Health Group

3.0 (2 reviews)
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2 years ago

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3 years ago

The receptionists never answer the phones and do not return calls when you leave a message.

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Lubbock Primary Care, Chris Shanklin MD

Lubbock Primary Care, Chris Shanklin MD

2.1(17 reviews)
1.1 mi

At this point, I would advise people to go elsewhere. I've…read morebeen a patient with them, and up until this point, I've been generally satisfied with their service. However, I ran into a major issue recently that left me feeling extremely disappointed and unheard. I was told that I could not receive even a single additional month of medication unless I physically came in for another appointment, despite informing them that I'm in the process of establishing a new PCP. It seems completely unreasonable that, after explaining this, they would refuse to offer any flexibility or assist in a timely manner. What really upset me was the lack of empathy or understanding. It felt like the company's policy mattered more than the actual well-being of their patients. I've been a loyal customer for a while, and a little flexibility in this situation would have gone a long way in maintaining my trust and continued business. In an age where patient care should be the priority, this experience was both frustrating and disappointing. I understand the importance of following procedures, but when it comes to patient health, especially in transitionary periods like this, a bit of compassion and common sense should be part of the equation. I really hope they rethink this policy moving forward, because their current approach certainly leaves much to be desired.

Do not use this clinic. It's disorganized, unprofessional and doesn't care about its patients…read more I'm a professor at Texas Tech -- my wife has been taking a very low dose of Lorazepam - a controlled substance -- for more than 20 years. When she doesn't take it, she feels sick. For the last three months in a row, Lubbock Primary Care has played cat and mouse with her prescription -- saying they'll fill it -- that they are sending it to the pharmacy -- and then not filling it on time -- leaving her without the prescription for several days. I don't like to see her suffer. But it does not seem to bother Lubbock Primary Care. It's like they don't know how these medicines react with the human body. Determined to make sure this did not happen again, I twice spoke to the receptionists at the desk at the office at 11007 Quaker Ave in Lubbock -- once in December and once in January. I also talked to a manager, and they all assured me that the prescription would arrive at the pharmacy at the time of renewal the following month. Just to make sure, my wife and I called five days ahead of time -- and the office staff assured us that the prescription would be filled. It wasn't. Today, I went to the office, and I'm embarrassed to say, I got good and angry in the lobby. A man came out and told me to calm down and be quiet. I told him being calm and quiet did not do me any good the last two times I was there and I thought anger might help this time around. I then sat and waited. Two staff members later ushered me into an office. They had a solution for me. But I first wanted to tell them why I was so upset. Why does any one get angry? Because they don't get what they want or expect. I expected that my wife would get her prescription without any hassles. That's why I visited the office twice before. I thought the whole matter had been settled. The two two ladies did not understand -- at all. In fact, they told me that Lubbock Primary Care had never promised to renew my wife's Lorazepam prescription. What? What? That's what I had been trying to communicate for months. Hadn't anyone in that office been listening? Why had no one told us that they weren't renewing Lorazepam? I mean, they renewed it twice before. And five days earlier, the folks at the desk said they were sending the prescription to the pharmacy. At the last appointment, Dr. Mikah Lust tried to persuade my wife to change prescriptions. But my wife has other medical problems she trying to deal at the moment and felt it wasn't the right time to make agitating changes and Dr. Lust did not press. No changes, therefore, were made to her meds and we were never told that Lubbock Primary Care was not going to renew the prescription. So why can't this clinic get its act together. Please, if you want to be calm and healthy, don't do business with these people.

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Lubbock Primary Care, Chris Shanklin MD - Clean and tidy

Clean and tidy

Lubbock Primary Care, Chris Shanklin MD - Front of building

Front of building

Lubbock Primary Care, Chris Shanklin MD

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Lubbock Integrative Medical Associates

Lubbock Integrative Medical Associates

1.0(1 review)
0.9 mi

I went to see Dr. Dalton to continue ketamine for headaches in Lubbock as i just moved here from…read moreSpring TX and needed somewhere to continue them. He told me a number of things that just simply were not true in our initial appointment to establish care. He claimed he could cure my endometriosis with supplements and a vegan diet. Endometriosis cannot be "cured" like that. He also told me that he could cure my anxiety and depression with supplements. I'm sure supplements wouldn't hurt but it's not going to cure anything. He also told me that my covid shot gave me a 1,100 more percent chance of having a stroke and a 1,400 percent chance of developing cancer. He said that I would need to reverse the covid shot, and the anecdote was nicotine and that the government has been lying to us that nicotine isn't actually addictive. He also made a rude comment about my old self harm scars saying, and I quote, "oh you're a cutter huh". I understand doctors need to ask questions like that but the manner in which he asked it was very rude. He recommended me a book debunking things like 9/11, the covid vaccination, and the assassination of JFK. He recommended a podcast that was 2 and a half hours long debunking the covid vaccine and it's "myths". He also told me the flu shot was harming me. Maybe it's not really doing all we think it is, but it's definitely not harming me. He also went on a rant about how estrogen is in everything and it's affecting everyone immensely. He said, quote, "if you want to give a man titties then just have him drink a glass of milk a day". Now, I don't deny things we use everyday have estrogen in them but not that much. All in all, I went to get my headache treated with ketamine, the only thing that's worked for my headaches, and he spewed a bunch of nonsense the whole appointment, and fully expects me, a 19 year old girl to go on nicotine, for years. Dr. Dalton is not a doctor he's a full time conspiracy theorist.

From the owner: At LIMA Lubbock - We are determined to shift the definition of PREVENTION and ANTI-AGING. Go beyond…read morecholesterol, blood pressure, mammograms, and colonoscopies and learn more about your true health risk. Looking at disease and factors that may be accelerating the aging process and affecting your overall health. Let us treat the SOURCE not just the SYMPTOM!

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Lubbock Integrative Medical Associates
Lubbock Integrative Medical Associates
Lubbock Integrative Medical Associates

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Lubbock Family Medicine - Our incredible team!

Lubbock Family Medicine

2.0(43 reviews)
3.7 mi

I've been coming here since 2014 and Dr. Mendez is the best and cares about people. They have a new…read moreportal HEALOW, I think is very helpful and you can download on your phone for all check ins and medication's records to help with past and future information.

I am a patient at this clinic and generally have positive experiences with my doctor, whom I…read morerespect and trust. However, I recently had a phone call with a member of the chronic care team that I found unprofessional and upsetting. The call was intended to be a routine health check-in, but the conversation quickly became judgmental and dismissive regarding my circumstances. I explained that I had moved an extended distance due to factors outside of my control, which has made it more difficult to access specialists. Instead of focusing on my care or offering solutions, I was told that people should make housing decisions based on proximity to medical care. This felt like blame rather than support. I also discussed that I sometimes use AI tools to help me organize health-related information and prepare questions for my doctor so I can better advocate for myself. I was told that using AI in this way is "dangerous," without any meaningful explanation or discussion, which felt dismissive rather than informative or professional. Most concerning, the conversation included an unsolicited reference to religion (specifically God) that was not relevant to my medical care. I immediately made it clear that I do not share those beliefs and did not wish to discuss religion in a healthcare context. Instead of acknowledging this boundary, the nurse doubled down, scoffed in response and stated "well, that's your belief". I found this highly inappropriate and disrespectful in a medical setting, particularly during a health-related call where religion had no relevance. Overall, the tone of the interaction felt condescending and dismissive rather than supportive or patient-centered. I left the call feeling talked down to rather than listened to. I want to be clear that this feedback is not about my physician, who I continue to trust and appreciate. It is specifically about this interaction with the chronic care staff member, which did not reflect the standard of care I expect from the practice.

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Lubbock Family Medicine - Also part of the reception area.

Also part of the reception area.

Lubbock Family Medicine
Lubbock Family Medicine

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Owen Health Group - familydr - Updated May 2026

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