At this point, I would advise people to go elsewhere. I've…read morebeen a patient with them, and up until this point, I've been generally satisfied with their service. However, I ran into a major issue recently that left me feeling extremely disappointed and unheard. I was told that I could not receive even a single additional month of medication unless I physically came in for another appointment, despite informing them that I'm in the process of establishing a new PCP. It seems completely unreasonable that, after explaining this, they would refuse to offer any flexibility or assist in a timely manner. What really upset me was the lack of empathy or understanding. It felt like the company's policy mattered more than the actual well-being of their patients. I've been a loyal customer for a while, and a little flexibility in this situation would have gone a long way in maintaining my trust and continued business. In an age where patient care should be the priority, this experience was both frustrating and disappointing. I understand the importance of following procedures, but when it comes to patient health, especially in transitionary periods like this, a bit of compassion and common sense should be part of the equation. I really hope they rethink this policy moving forward, because their current approach certainly leaves much to be desired.

Do not use this clinic. It's disorganized, unprofessional and doesn't care about its patients…read more I'm a professor at Texas Tech -- my wife has been taking a very low dose of Lorazepam - a controlled substance -- for more than 20 years. When she doesn't take it, she feels sick. For the last three months in a row, Lubbock Primary Care has played cat and mouse with her prescription -- saying they'll fill it -- that they are sending it to the pharmacy -- and then not filling it on time -- leaving her without the prescription for several days. I don't like to see her suffer. But it does not seem to bother Lubbock Primary Care. It's like they don't know how these medicines react with the human body. Determined to make sure this did not happen again, I twice spoke to the receptionists at the desk at the office at 11007 Quaker Ave in Lubbock -- once in December and once in January. I also talked to a manager, and they all assured me that the prescription would arrive at the pharmacy at the time of renewal the following month. Just to make sure, my wife and I called five days ahead of time -- and the office staff assured us that the prescription would be filled. It wasn't. Today, I went to the office, and I'm embarrassed to say, I got good and angry in the lobby. A man came out and told me to calm down and be quiet. I told him being calm and quiet did not do me any good the last two times I was there and I thought anger might help this time around. I then sat and waited. Two staff members later ushered me into an office. They had a solution for me. But I first wanted to tell them why I was so upset. Why does any one get angry? Because they don't get what they want or expect. I expected that my wife would get her prescription without any hassles. That's why I visited the office twice before. I thought the whole matter had been settled. The two two ladies did not understand -- at all. In fact, they told me that Lubbock Primary Care had never promised to renew my wife's Lorazepam prescription. What? What? That's what I had been trying to communicate for months. Hadn't anyone in that office been listening? Why had no one told us that they weren't renewing Lorazepam? I mean, they renewed it twice before. And five days earlier, the folks at the desk said they were sending the prescription to the pharmacy. At the last appointment, Dr. Mikah Lust tried to persuade my wife to change prescriptions. But my wife has other medical problems she trying to deal at the moment and felt it wasn't the right time to make agitating changes and Dr. Lust did not press. No changes, therefore, were made to her meds and we were never told that Lubbock Primary Care was not going to renew the prescription. So why can't this clinic get its act together. Please, if you want to be calm and healthy, don't do business with these people.

I have been a patient for over 20 years. I was one of the first clients she ever saw. This week I…read moreran out of my medication and the pharmacy would not refill. I reached out to Dr Backlund and was told by reception the meds would be filled that day. This was Monday. Today I called and the receptionist cut me off, which she does every time you call her office. She told me I already took care of this, idk why you need to call again. The nurse reaches out to me and says it's my fault I didn't know I needed an appointment to get a refill. The refused to refill my anxiety medication until I started to cry and told her what danger that can put me in. I was told I'm not considered a patient because i haven't been seen in the last year. This doctor and her staff do not put their patients first. I would stay clear if you have a real condition. They only care about your money!!!'

My daughter loves dr backlund! She is the only dr that has given her a shot and she hasn't cried!…read moreThank you for making my daughter feel comfortable!

Excellent Doctor! Very professional and very thorough. I have referred my entire extended family to…read moreher; and they are all very happy. I highly recommend her.

She is extremely rude and unprofessional. She has idiots working for her. One guy is supposed to…read morehelp with the financial part of her work. He lied to me and my ex-husband, pretending that he would work with us on paying off our bill. He did not and he sent our account to a creditor. He is a compulsive liar!!!! Dr. Cochran is extremely unprofessional to hire someone like that and to support his childish behavior!!!! AVOID AT ALL COSTS!!!!!!!!!!!!!! She got married so her name may not be Dr. Cochran anymore. And she works in Wolfforth, TX now.

I am a patient at this clinic and generally have positive experiences with my doctor, whom I…read morerespect and trust. However, I recently had a phone call with a member of the chronic care team that I found unprofessional and upsetting. The call was intended to be a routine health check-in, but the conversation quickly became judgmental and dismissive regarding my circumstances. I explained that I had moved an extended distance due to factors outside of my control, which has made it more difficult to access specialists. Instead of focusing on my care or offering solutions, I was told that people should make housing decisions based on proximity to medical care. This felt like blame rather than support. I also discussed that I sometimes use AI tools to help me organize health-related information and prepare questions for my doctor so I can better advocate for myself. I was told that using AI in this way is "dangerous," without any meaningful explanation or discussion, which felt dismissive rather than informative or professional. Most concerning, the conversation included an unsolicited reference to religion (specifically God) that was not relevant to my medical care. I immediately made it clear that I do not share those beliefs and did not wish to discuss religion in a healthcare context. Instead of acknowledging this boundary, the nurse doubled down, scoffed in response and stated "well, that's your belief". I found this highly inappropriate and disrespectful in a medical setting, particularly during a health-related call where religion had no relevance. Overall, the tone of the interaction felt condescending and dismissive rather than supportive or patient-centered. I left the call feeling talked down to rather than listened to. I want to be clear that this feedback is not about my physician, who I continue to trust and appreciate. It is specifically about this interaction with the chronic care staff member, which did not reflect the standard of care I expect from the practice.

I chose this practice expecting clear communication and consistency in my medical care…read more Unfortunately, that was not my experience. After establishing care, I was later informed of additional requirements that were different from what had originally been explained to me. When I politely asked whether the policy had changed and requested clarification, I did not receive a direct answer. Instead, I was told the office does not provide its policies to patients. Patients deserve transparency, especially when changes in office policies can affect ongoing treatment. Clear, consistent communication is essential for building trust between patients and their healthcare providers. While everyone I interacted with was courteous, I left feeling frustrated by the lack of transparency and the inconsistent information I received. I hope the practice will consider communicating policy changes more clearly so future patients know what to expect.

Dr Jeff spends time with your issues, the staff are all very nice. I have to admit the are pretty…read morebusy but you don't have to wait long. It is nice to go to a doctor and have all the members of the office take an interest in you, your questions and concerns. No regrets from moving to his practice a numbers of years ago.

The receptionists never answer the phones and do not return calls when you leave a message.read more

Dr. Lum has been my endocrinologist for a few years now. He's one of the best! Very thorough and…read morewill explain to you what he's saying in basic words if needed like I do. His staff has always been polite and professional. The lab girls are always so sweet, the one who takes the blood is one of the best I've ever had! I have fairly thick skin so many time when I have to get blood drawn it takes them a couple tries to get my vein, but she always gets it on the first try! I'm so glad my primary doctor was able to refer me to Dr. LUM and his staff, amazing people!

What you'd expect from an MD, so no complaints there. But the staff have been rude and pushy,…read moreespecially one in particular. She is extremely passive-aggressive with coworkers, to the point of bad-mouthing them. And if you don't 100% agree with, or understand her, she has 0 patience and is very rude. Most of the rest of the staff are grumpy, too. Not my favorite place to visit. Would like to see someone else, actually. Looking.