Had what could have been a serious condition today and called for an appointment and Dr. Shanklin…read morewas out of town but got an appointment at noon with Micah. She was awesome and was apologetic that I was sick. She did an extensive diagnosis and explained our plan of action. She expedited tests, got my results and sent in prescriptions. I appreciate all Micah did and want to say the entire office team is always friendly and helpful and I recommend them for anyone needing a doctor.

At this point, I would advise people to go elsewhere. I've…read morebeen a patient with them, and up until this point, I've been generally satisfied with their service. However, I ran into a major issue recently that left me feeling extremely disappointed and unheard. I was told that I could not receive even a single additional month of medication unless I physically came in for another appointment, despite informing them that I'm in the process of establishing a new PCP. It seems completely unreasonable that, after explaining this, they would refuse to offer any flexibility or assist in a timely manner. What really upset me was the lack of empathy or understanding. It felt like the company's policy mattered more than the actual well-being of their patients. I've been a loyal customer for a while, and a little flexibility in this situation would have gone a long way in maintaining my trust and continued business. In an age where patient care should be the priority, this experience was both frustrating and disappointing. I understand the importance of following procedures, but when it comes to patient health, especially in transitionary periods like this, a bit of compassion and common sense should be part of the equation. I really hope they rethink this policy moving forward, because their current approach certainly leaves much to be desired.

I have been a patient for over 20 years. I was one of the first clients she ever saw. This week I…read moreran out of my medication and the pharmacy would not refill. I reached out to Dr Backlund and was told by reception the meds would be filled that day. This was Monday. Today I called and the receptionist cut me off, which she does every time you call her office. She told me I already took care of this, idk why you need to call again. The nurse reaches out to me and says it's my fault I didn't know I needed an appointment to get a refill. The refused to refill my anxiety medication until I started to cry and told her what danger that can put me in. I was told I'm not considered a patient because i haven't been seen in the last year. This doctor and her staff do not put their patients first. I would stay clear if you have a real condition. They only care about your money!!!'

My daughter loves dr backlund! She is the only dr that has given her a shot and she hasn't cried!…read moreThank you for making my daughter feel comfortable!

I've been coming here since 2014 and Dr. Mendez is the best and cares about people. They have a new…read moreportal HEALOW, I think is very helpful and you can download on your phone for all check ins and medication's records to help with past and future information.

I chose this practice expecting clear communication and consistency in my medical care…read more Unfortunately, that was not my experience. After establishing care, I was later informed of additional requirements that were different from what had originally been explained to me. When I politely asked whether the policy had changed and requested clarification, I did not receive a direct answer. Instead, I was told the office does not provide its policies to patients. Patients deserve transparency, especially when changes in office policies can affect ongoing treatment. Clear, consistent communication is essential for building trust between patients and their healthcare providers. While everyone I interacted with was courteous, I left feeling frustrated by the lack of transparency and the inconsistent information I received. I hope the practice will consider communicating policy changes more clearly so future patients know what to expect.

Dr. Zumaya & her husband, Dr. Tran, are FANTASTIC doctors! Dr. Zumaya actually sits down & TALKS to…read moreher patients. Their office is extremely clean & is decorated so nice that it doesn't feel like a doctors office. A couple of years ago, Dr. Tran sent me to an urgent care for an Xray & I was extremely surprised when he personally called me around 7pm (after hours) to ask if I was feeling better/what they diagnosed me with. Both doctors are extremely caring & passionate! In my experience, Dr. Moore, isn't nearly as compassionate as Dr. Zumaya & Dr. Tran. 10/10 recommend them as your PCP!

I have seen countless doctors over the years, and I truly appreciated the direct approach I…read morereceived from Dr. Tran. He clearly outlined my next steps, leaving me with no questions when I left. His staff was fantastic from the moment I walked in, and I was in and out quickly, which was perfect since I was on my lunch break. Every visit--whether for myself or my daughter on the women's side--has been a pleasure. I highly recommend this office to anyone in need of care.

Dr Jeff spends time with your issues, the staff are all very nice. I have to admit the are pretty…read morebusy but you don't have to wait long. It is nice to go to a doctor and have all the members of the office take an interest in you, your questions and concerns. No regrets from moving to his practice a numbers of years ago.

The receptionists never answer the phones and do not return calls when you leave a message.read more

The front desk staff and a few nurses are extremely helpful but watch out when you get sent for lab…read moreand x-rays!! If you're familiar with the floor plan you might be fine. At x-ray, I asked why I was receiving a certain test. I'm guessing she was a trainee and had to ask someone else. When another lady came in and I repeated my question, I was told I could decline. I asked again and she said 'So you're declining?' I said I guess so and made my way back to the patient area. I was given a half ass answer that included a derogatory statement about that department. When I made it back to x-ray, the reception area had about 5 workers sitting in that small area. I gave them my name and one said you're back? I explained I was there because of my blood pressure that was continuing to rise and was greeted with laughter by all. I told them it was not funny but laughter continued. After this I waited another hour for an ekg to be done. While waiting for my results I could hear the nurses outside my room laughing and joking about a patient. One said 'she was nice to me.' My blood pressure got the best of me and I poked my head out to let them know I didn't appreciate being made fun of but was quickly informed they weren't talking about me. They were talking about ANOTHER PATIENT! Enough was enough and I left without getting my results. I have contacted my insurance company and will be disputing any charges.

I found out by mistake of a MRI I had in 2001 by Patrick Hanford DO but report not given to me at…read morethat time I worked at the facility.I had a episode of loosing vision to one of my eyes so the office manager took me in and MRI performed but report never given to me so no care or referral done.Just be careful as a patient to make sure all reports are given to you . Make sure to be advised of all medical procedures done so now possibly MS diagnosis but no care done so this could have been avoided. The thing is none of the doctors that worked there gave me a report .So all those years went by with no help actually if I remember correctly I was dismissed because of a complaint made by one of the other doctors so out the door I went .But no one ever gave me a report just always keep on top of your health. Because in my experience if you do not voice your option no one else will do it for you. So as the years went by my problems got worse the last MRI I had and was able to see my brain has moderate atrophy.Which all brains atrophy to a certain extent but mine looks scary already have encephalamacia in certain parts of the brain which it is considered mush .I will never regain that . Already had a stroke which does not help my problems . I guess I am just frustrated at the things that could have been taken care of but they were not you have to understand is you need a order from a dr before MRI could be done.I just feel I got forgotten and never received the proper care I deserved as a person it has affected me . I guess the sad part of it all is unfortunately you have to be more diligent in what you need to keep up with and I did not do that .so just a warning for whoever is a patient at this clinic be careful and request at least yearly to see your medical records because that is your right as a patient .Keep in touch with your medical history .As I stated does not deserve a star but in order for this to be posted.