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    Overisel Lumber Company - Douglas

    4.0 (5 reviews)
    Closed 7:30 am - 5:00 pm

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    28 days ago

    They give good advice as well as having what I need. Support a local business before going to one of the big box stores.

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    Mill Pond Realty - Walk to Lake Michigan at Murphy's Landing!

    Mill Pond Realty

    (41 reviews)

    Emerald Oasis home managed by Mill Pond Realty Review 3…read morenight stay Thurs July 24 - Sun July 27 Nice home, but be warned -- the A/C system is not fully functional. If you're visiting during warmer weather and don't want to sleep in indoor temperatures in the 80s, this house isn't for you. Thurs: We contacted Mill Ponds, the home's management company, as soon as we checked in at 4:15pm telling them it was 82 in the house. They sent Damon, who was very nice, with one box fan to the house. He plugged it in and it didn't work. He said he would see if there were any other in their office but there weren't. The management office told me that evening they contacted the home's owner & explained the A/C issue. They said the owner said they placed an order for a window A/C unit and it would be delivered the next day, Friday. We thought OK, we have no choice, we have to sleep in this heat, but at least it's just for one night. It was so miserable sleeping. Fri: The management company sent an HVAC worker to the house to check out the system. He didn't know exactly why it was so hot as it seemed to be working ok, but he felt one of the reasons was because there were not enough vents for the size of the house. After back and forth that day with the management company in regards to at least getting the promised window AC unit, we learned the AC unit would not arrive until after our check out. I can't tell you for sure if this was because the home's owner lied to them or if it was the management company didn't actually contact them. Needless to say, we never received it. We had to sleep in this temperature again. Saturday: Melanie from Mill Ponds called and said she can't imagine how uncomfortable we were and would let us check out that night and not charge us if we wanted, but I told her we wouldn't have anywhere to go, which I imagine she knew since she told us it was the busiest weekend of the year in Saugatuck. I told her we would deal this last night but that I would expect compensation and she agreed. We slept in the 80s for the 3rd night. She ended up refunding us $390 for 8 people. We received $48.75/person for what I described above. She was going to let us check out Saturday evening and refund us the full night of $1000 plus give us some sort of compensation for the other 2 nights and instead gave us this. On the unit listing page, it does show air conditioning in the unit twice, once under amenities and once under property features. We would have never booked a home in Michigan, especially in July that did not have appropriate air conditioning. I do want to say that the management company was communicative, but that doesn't change the fact that we were miserable and so uncomfortable in the home for 3 days/nights. I do also want to say we were very kind and patient throughout the weekend in our communication with them, which Melanie also told us they appreciated. Would not recommend this home in the warm weather or Mill Ponds Realty. They really gave us the run around for 3 straight days.

    Laura Durham bullied and threatened me in the middle of a special weekend I had spent months…read moreplanning. I reached out to Damon at Millpond real estate last fall and told him I was searching for a house on the water for a party of 14 for my oldest sister's bachelorette party in June. We had 30 year old women traveling from Colorado, Pennsylvania, Ohio, Illinois, and Tennessee. Other guests were traveling from different parts of Michigan. I was NEVER told that there was a limit to the amount of cars allowed in the driveway, nor was it stated in any contract. On Saturday, I had organized a party bus for a wine tour. My mother, the future mother-in-law, and sister-in-laws joined us for the tour. They were NOT staying in the house. The driveway was full of cars which we took the time to strategically park because we knew parking on the street would be inconsiderate for the neighbors. None of the cars were parked illegally or on the property lawn, nor did they block the street in accordance with the city ordinance. We had no visits from local law-enforcement regarding any type of noise complaint or the cars. I received a call in the early afternoon Saturday (after the cars had been there since Thursday) regarding the cars from someone in Laura's office. I explained the situation to her and why there were so many cars. That should have been the end of it, but apparently the truth was not enough. When we returned back to the house at 5pm I received a call from Laura Durham (along with the male beside her who also had a lot of comments). She was upset with the cars, even though there were less cars than people allowed in the house. She informed me that the community was trying to shut down vacation rentals, and I had to move cars. It seemed like the problem she was presenting to me was misdirected anger because people were upset with HER company. She also threatened to make us leave on the last night of our vacation mentioning we may have to get out of the house entirely if we don't move cars. When I expressed concern about that comment, she shut me down saying "it sounds like you are getting upset with, so I am going to hang up." She was intent on there being a "party" or astronomical amount of people at the house. Laura, you have chosen to be in the rental business. So, unfortunately, if too many cars in a driveway is "spreading like a wildfire" through the community, that is NOT my problem. There was no reason for you to share that with me, in fact the purpose of your multiple calls seemed very unclear. Shame on you for implying that we needed to vacate the property. We drank responsibly with a driver all day, and you wanted us to vacate and/or move our cars for the rental that we paid $6000 for. Most of all, I can't help but wonder if you would have talked to me in the same tone if I had been a man, not a 24 year old woman. You over stepped so many professional boundaries and ruined the final day of my vacation. You end all of this by saying you would be driving by at 1am to essentially stalk the house? I hope you did waste your time driving by the house. Most of us planned on leaving early for long travels home, and you would have found the house dark and quiet with MAYBE the sound of a few breast pumps. I had recommended this company to many others who were eager to book, along with all us women who appreciated the beautiful Studley cottage. After the rude encounter I had with Laura Durham, I will be letting everyone know to NOT book. Also, the house was infested with ants and we had to move our food to cabinets within two hours of being there. I saw a mouse on the property as well.

    Overisel Lumber Company - Douglas - contractors - Updated July 2026

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