Over the top give us the best deal by far when bidding the job! However Mellisa, the office manager is very slow when responding to emails and questions.
The owner Jason and I had a side deal where he was going to take my chicken coop in exchange for a smaller chicken coop to help me out with a problem with the county.
We were told that our trees were going to be cut down the last week of May. I did ask to be moved up on the schedule but I was told that it was not possible. On May 2, 8:45 am, a crew shows up with no prior warning, no phone call, nothing. They spent an hour walking around and trying to decide if they could start the job. I did have lighting outdoors hanging from the trees that they were going to cut and some wicker furniture. I was never verbally told that these things needed to be moved before the tree job. If I had they would've been taken down this weekend while we had help (my husband and I are both disabled). The lighting is necessary because we live in a very dark and unlit neighborhood.
I was surprised when the guys told me that they needed to go because they were not able to take the lights down it was not "cost-effective" and would have to come back. I was not very happy and I told them that I was gonna let the people that I recommended that company to know that they needed to move their stuff when they came to their house. I also gave them an earful about the office manager not being timely about returning emails and not communicating well.
Later this afternoon, Jason the owner called me and accused me of saying a lot of things that I did not say to his man! And being that there was all this trouble they are canceling my job and returning my deposit!
I find it funny that they can communicate when their feelings get hurt but they can't communicate for their business!
THEY May give you the best price but they may not be the best deal! read more