I have been to this hotel 3 different times. I live the tiki bar it is literally one of my fa…read morefavorites places to be when visiting Kauai. The last time I was here was the weekend that Hurricane Lowell decided to pass by. The entire property was without power for a few days and the water the staff handled the situation made me a customer for life. I can't say enough about the employees that helped all the stranded people. From the pasta dinners to the scrambled eggs in the morning, we don't know how you did it but you guys were awesome. My daughter got married on the island and the place we rented for the week of the wedding was destroyed. This hotel and their staff really took care of us when we were basically homeless. Thank you to all the great employees!

stayed here for 1 night before our 4 day backpacking trip on the kalalau trail. super relaxing…read moreafter a 5 hour flight- it was nice to walk to the neighboring beach to stretch out before our trek. they were able to keep some of our bags safe as well- when we came back, they were still there! friendly front desk tons of sitting area as amenities- if you are rolling up with a big group, this is a great area to reconvene. love that a water dispenser is available here too

Booked a room just for the day, our last day on the island…read more turned out to be a refuge during hurricane Lala Only the bar was serving drinks and food Place can definitely use more variety as other restaurant only opens after 5pm Weather kept everyone inside and felt very cramped Overall a nice hotel

We stayed at this property in August 2026 in their Oceanfront Suite and compared to the other…read moreSheraton on the island this is definitely much worse particularly for a $1k+ night room. While the staff is super friendly and helpful, that's unfortunately the only good thing about the hotel. The property itself looks ok from the outside but if you look closer you'll notice that pretty much everything metal is corroded or rusted (including TVs). Unlike the other Sheraton, their parking situation is much better as the lot is huge and will never fill up. The oceanfront suite is very large but full of issues: - AC unit is insufficient even on colder / cloudier days and extremely loud - To make things worse, the AC filters are filthy and looked like they haven't been changed in years (which is probably true) - The room has no carpets and the floor looks just ugly and cold (although it's not actually cold because the AC is garbage) - The shower has the most idiotic design where someone turned a great idea into a flooding situation and every time you use the shower the whole bathroom fills up with water To top it all, there are no decent restaurants on the property and pretty much all the food you can buy onsite is overpriced food court stuff. If you're on the island of Kauai and must choose one of the 2 Sheratons, definitely go with the one in Poipu.

I think this was 4 stars but giving 5 because I think overall rating should be at least 4…read more Check in was easy. Parking was easy (didn't have trouble finding a spot at all. I could see how parking is annoying if you have to valet but valet is at least free). Room was upgraded and nice. Beach was awesome. Lava Lava was decent (beautiful views). Lots of shops nearby. Staff was friendly and helpful and attentive. Good location. Would definitely recommend to anyone visiting Kauai!

Great location and very convenient for exploring the island!…read more Unfortunately, the carpet had a strong musty, moldy smell that actually kept us up at night. The room seemed recently remodeled, so I don't understand why they kept that disgusting carpet! The sink also had no hot water throughout our stay. Good thing the weather was still warm otherwise we'd have had to call maintenance. Check-in staff Tasia was cold as ice! We wanted to ask a few questions, but her attitude made us feel like we were bothering her. Despite the hotel being half empty at best during our 6 day stay, she wouldn't let us check in when we arrived at 3:30 p.m. on 10/22/26, insisting we wait until 4. Thankfully, everyone else was pleasant! P.S. We spotted a few roaches while sitting on the balcony too. One was heading toward our sliding door I had to jump up and shut it. OMG!

We had to make last minute hotel plans so we started off at the Hotel Coral Reef with plans to end…read moreup at the Hilton using bonus points. We had such fun and a warm welcome at the Coral Reef that we stayed on and canceled our 2 free nights' stay at the Hilton! Auntie Peggy Sue makes banana bread everyday for her guests. Her laughter fills the reception area all day long. She is a treasure! Pall just started working here and is so outgoing that he makes you feel like a VIP. He can answer your questions about travel plans and tours. Peggy Sue's family all work at the hotel so this establishment embodies the true Ohana spirit. Mahalo for a great time!

Im not sure why all the bad ratings...its clean yes a lil outdated decor but other then that not…read morebad great views and the price not bad either I'd stay here again

Upon arrival we were greeted by an amazing and friendly staff. The rooms are beautiful. The views…read morefrom the lanai is stunning. We had breakfast on the lanai each morning. The kitchen has modern, high quality appliances. I can only wish my fridge/freezer was this big at home. Ice maker kept with our demands. The onsite restaurant, Oasis By The Sea, had good food and fabulous drinks. Drinks poolside is hard to beat. The beach is enjoyable, but not for swimming. The pool more than makes up for that. My little one loved the kiddie area in the pool.

This was our first visit to the island of Kauai and wanted to stay in an area on the east side of…read morethe island. After looking at prices and reviews we decided on this location. We arrived early in the day so we're not able to get into our room but the staff held our luggage and recommended a few places to eat and watch football. Once able to get into our room which was on the 3rd floor looking over the pool area but far enough away from the noise. The room was quite large with a great kitchen area with granite counter tops and nice appliances. Also a large bathroom with tub and separate shower area as well as two toilets. It was a one bedroom. There was a small lanai off the bedroom and you could open the sliding door from the living room. There was also a washer/dryer in the room. The view from the room looked over the whole pool area which has a winding pool that you can walk around over to the main pool. They also had gas grills to use and many people did. One note is if you open the sliding door in the living room area and don't match up the line in the top of the doors, the air conditioning doesn't go on. We thought the air conditioning quit. After calling the front office someone came within an hour. Told us about the line. We also had an issue with the washer and after a call to the front desk a maintenance person was there within an hour. The staff we interacted with were very friendly and very helpful. Giving us recommendations for a place for fresh fish to grill. There is also a small restaurant which we tried a few nights for some drinks and appetizers. The views of the ocean are great. There are also chairs to sit on the beach area and enjoy the water. The beach is not large but very clean and nice to relax at. There is a shopping center across the street to buy things for the condo. We will stay here again next time in the area.

Enjoyed our stay. Pool was great and never too crowded. The towel exchange was simple and never had…read moreany issues. The non swimable beach was nice for sunrise and evenings. We didn't eat at the restaurant due to cost and minimal options. Staying in this area puts you mid island with access to great beaches, but, know you are still driving every day a min of 30 minutes to get to a more desirable beach if you're looking for calmer water and the ability to snorkel. The room was fantastic and slept my family of 5 well. Well stocked for cooking. My biggest complaint was the "Mountain View" is more like a parking lot and grocery store view. Also, if you're a lite sleeper, the roosters and road noise will keep you awake. I won't miss the roster crow at 4 am.

Due to hurricane damage to our hotel we had to get a new hotel the day before we arrived in Kauai…read more The Waipouli resort looks great online, the reviews were good, but my experience was very different. The lobby hours are limited, like 9am-7pm which is ok but not if you run into an issue past 7pm (which we did) The front desk staff is lovely and welcoming no complaints with them at all, they are doing their best with what they have. The room was ok it was clean but dated you can tell they havent updated things in a long time. The lamp covers are dusty and the sofa in the room has lost its shape. Our room upon entering was soo hot! We turned on the ac and headed to the pool. When we got back to the room it was even hotter like a sauna the front desk sent a guy to fix it but it didnt work so they were able to move us to a different room. The new room was exactly the same but with working ac. Thankfully our friends were at the Royal Sonesta so we would spend our days over there but upon arriving back to our room on day 3 we were greeted by a puddle of water at the entrance coming from the water heater/ac closet. The front desk was closed and we're checking out the next day so we just threw towels at the puddle and were happy to be leaving the next day. All night it kept leaking we used up all the towels available. I'm sure this resort was great at one time but now its dated, sad and lonely the pool water is murky and the surrounding area is covered in chicken poop. The whole resort could use a refresh. The onsight restaurant was closed during our whole stay, it's good the resort is across the street from Safeway and lots of restaurants. I would not return!

There are few hotels in the United States that are this breathtaking in a variety of respects…read moreincluding the location, ambience, view, and the price. But it is not unexpected that a location this majestic carries a high price premium. Right from the very first steps into the entrance, you know this place is very special. This modest sized, largely open-air luxury hotel sits on the hillside with a spectacular panoramic view of Hanalei Bay and the surrounding mountains. The hotel has a very laid-back atmosphere with an emphasis on holistic health with lots of free (and paid) activities. The 10,000 sq ft gym is impressive for not that large of a property. There is an Adult Only section with infinity pool which seems to attract a younger demographic with upbeat music constantly playing in contrast to the more traditional expansive resort pool area down at the beach level. Our suite was spectacular with amazing decor and comfortable bed, although we missed not having a deck to sit on. The windows that slide open are large enough in the sitting area that you could still easily enjoy the view and sound of the ocean. The food is excellent although very expensive due to the location. I'd try to dine before dark in the evenng otherwise you're paying a premium for the view without the view. The Breakfast buffet has one of the largest varieties of dishes I've ever seen but very little seafood which might be different for Sunday Brunch.. Of interesting note, the alcoholic seltzer selection here is fantastic. Service is warm, friendly and attentive in most cases. The beach is nice but fairly modest compared to what you might see in Maui or the Kohala Coast on the Big Island. Keep in mind, this is a rainy area of Hawaii. It would be a major crap shoot for sun worshipers. Although the off and on rain and fog is quite majestic and the temperatures remain in the upper 70's making it quite comfortable for lying at the pool while not having to worry about sunscreen on the cloudy days. Our bathroom door in our suite was sticky trying to slide open and close which seemed odd for this level of resort, but it was a minor nuisance. For those with a relaxed budget looking for a truly spectacular location in Hawaii, rain or shine at Mother Nature's whim, this should go on your bucket list. Especially if you are into the "fitness / clean" lifestyle but you can also get your fulfillment of things like pizza, burgers, and great drinks if you so desire.

views, aesthetics, ambiance, all of that is amazing. you're paying for the views…read more got to stop by the bar and the bartenders were so nice! Bill was great. infinity pool & jacuzzi with amazing views. a couple of day beds, first come first serve.

This a Shell/Wyndham resort timeshare property. It has nice studio and kitchenettes. Most do not…read morehave elevators and it is 22 short steps to each floor. When you check-in, they will take a credit card for incidentals and charge about $18/day resort fee on top of other costs. Then they will direct you across to the concierge/1st timeshare contact to get first sales pitch. You can skip and just leave after getting key. I listened to others get the standard offer to get gifts to sit thru a pitch. My room was studio 3rd floor, 44 steps to top. No kitchen, but microwave and fridge. Interesting note is that AC unit is connected to sliding door. If open, it shuts off. Patio is nice, overlooking grass area with BBQ spots and tikis. Grill equipment is in room. Main lobby has bar and restaurant. Coffee in AM and juice is early PM. Good middle spot on the island so you can go north or south when exploring. Due to (prior?) homeless issue (I had no issue), they only have ice at the main desk, also you can get other items like coffee refills there as well. Limited gift, food shop area, but there is a nearby store with all you need. We had no significant issues, other than avoiding the timeshare pitch. Nice location, clean, it is a humid location because it is near the beach and it rains regularly. There are sometimes they leave remodeling items in parking lot, which fills quickly after dark, and the outside trash can also fill quickly. Lots of chickens, which you can't avoid in the islands. I would return in the future.

Check in was a breeze until they told us we must go to the concierge for our wristband keys. What…read moretranspired was an aggressive interaction in which the concierge misled us into believing we were required to sign up for a "safety briefing" which is "required for all guests" staying at the resort. She insisted that all guests go through the process to maintain the "safety and security" of the resort which was completely false and untrue. Instead of feeling the Aloha spirit we felt intimidated and unwelcomed. Aside from the timeshare aggressive pressure sales pitch from the concierge the resort was great. The units have a full kitchen, large living room, separate dining area and comfortable bedrooms. The ice maker in the freezer does not work but ice is provided at the front desk. The pool and hot tub is beautifully maintained and the grounds are groomed daily. The housekeeping and grounds staff are very helpful and friendly.

My wife and I had an amazing stay at an amazing island (Kauai). This is one of my favorite places…read moreon Earth. New employee Sini so personable, high energy, big smile and truly engaged. Great hire by Worldmark. We spoke the day I checked in for about 5 minutes and on my last day I walked into reception and I asked one question to her. What is my name. She took a moment to think about it and got it right. With the volume of people that are in and out it is very hard to remember people but she has exactly what I would seek for my business if she lived on the mainland. Great hire WM please take care of her she is a keeper. Your grounds crew does an incredible job as well I spoke with a few and watched them start there day at 7am to make there guest memorable with the grounds and the views! Mahalo Brent

Location, view, and staff were great, but the room was NASTY! There were cockroaches, cockroach…read morepoop, and ants everywhere! We stayed in a two-bedroom unit (3rd floor), and the "no elevator" wasn't an issue for us, but the sticky, rusty, dusty, and just plain dirty everything was! The room was in dire need of a deep cleaning! We woke up to the view of gross screens every day, the bathroom vent was beyond dirty, the handrail to go up to the main room was sticky, the microwave hadn't been cleaned prior to us arriving, the fans were extremely dusty, the cable box looked like it hadn't been wiped down in months, and everything was just ICK! Do yourself a favor and stay somewhere else! Take a look at my pictures go an idea of what's in store for you.

Everything about this cottage is so Aloha but honestly the bed and linens made me feel like a…read morequeen! It was incredibly comfy. Here's my morning around the cottage...

These cottages are adorable and so well maintained. The owners go to great lenghts to make sure…read moreyour stay is fabulous! The location is great, close to many good places to eat and the beach is very close (within walking distance). This is the place to stay and very reasonably priced. Much better then staying at a hotel. Very relaxing and private area. Two thumbs up!