View from room E 103 patio is great. Basically same view from master bedroom. Good price with alot of amenities and central location. Beach had heavy waves so not swimable when we went in December. BUT! Literally on the bike path that runs along the east coast! Few homeless further up on path but they were not a problem and tidier than those in other states. Quiet resort with plenty of free parking. Heated pool and looks like it was just refinished. Hot tub didn't use but was working and was hot enough. Staffed pool area with board games to lend, yoga mats, beach/pool towels. Snack and soda vending machines. Walkable to all conveniences. Friendly staff. Barhroom towels are fluffy and clean (very white). 2 coffee sachets were provided along with some sugar and Creamer packs. Plenty of paper towels and toilet paper and soaps and shampoos. Icemaker worked like a dream. Came with cooking ware and plates and plastic water pitcher in fridge - yippee. Old school coffee pot and blender. Functioning oven and stove. We used one of the gas grills outside that has a light so you can see what you're cooking. Didn't get a message 1 week prior to checkin so was pleasantly surprised to find all comforts of home. Master bedroom was big with 2 closets. We stayed in the other bedroom with king bed and closet and bathroom just outside the bedroom door. Great set up for 2 couples or family. Wifi and TV worked perfectly. Place was clean when we arrived. It's an updated unit with island feel. It's not the Ritz but for the price and amenities we would stay again. read more

Pono Kai Resort - View from room E 103 patio is great. - Hotels Near Me - Kapaa, Hawaii

The customer service was pretty good, to where it was their saving grace as far as I'm concerned. The location on the island was cool, because it seemed like it was in the middle, so going to most places on the island was convenient. This place was recommended to us from a work colleague. Months ago my wife asked for us not to be placed in a room on the main street. Well, that just where we were placed. And it seemed like we were told to just accept it and like it. During a week's stay, we got to hear every fire truck, ambulance, etc. at any hour. Think you can enjoy a week of that for your vacation? I think I got better sleep on the plane home. We have stayed in Princeville, like 6-7 times in the past, and I think we'll go back to Princeville in the future. Honestly, I don't think I'd waste my time going back to that resort. read more

This is a very well maintained condominium complex in the heart of Kapaa on Kauai. There are time share units and privately owned units. The only reason I would not give the complex five stars is due to a privately own unit that had some updated amenities and improvements but still had some original items such as bathroom fixtures or kitchen cabinets and/or appliances. So if you want a completely remodeled and updated unit, be sure to confirm it before booking. The property is very well maintained with a pool, spa, putting greens pee wee golf, exercise room, ping pong table, tennis and pickleball courts, gated driveway for nighttime security, outdoor BBQ areas all around the beautifully groomed grounds, outdoor showers for use after swimming in the ocean which is 5-20 feet away from the property line depending on which unit you are in. I would gladly stay again and again. Take note that the property is in the heart of town so you are walking distance from shopping but also you may have traffic noises and nighttime people noises in some units close to the street side. read more

Pono Kai Resort - Hotels Near Me - Kapaa, Hawaii

Grounds are beautiful and staff is so friendly. The unit was a little dated but clean and comfortable. We had a garden view which is not as optimal as ocean view but the grounds are so beautiful that it made up for it. The only concern is that there was an internet repair person in our room one afternoon. We walked in our unit and he was there which startled us. Advanced notice would have been appreciated. read more

Pono Kai Resort - Hotels Near Me - Kapaa, Hawaii

We loved the location as we love to walk and ride bikes on the Kapaa multi-use trail. The grounds are beautiful and well manicured. We stay in VRBO's on the ocean front at PK and they are very nice. The pool and activities on site are kept very nice as are the grills. The only complaint I have can't be helped unless you are on the too floor, loud walking from above floor. We are booked in 2027 at PK and this time we will be on floor 3 and should be much quieter. read more

We rented a condo from this resort while we were staying on Kauai this summer. It was centrally located to everything we wanted to do and was close enough to shops and restaurants--some even within walking distance. Located right on the beach, with the bike path there as well, it was a perfect location. While the resort is a bit older, it's still beautifully maintained. We enjoyed being so close to the beach, as well as the pool/spa and the games they had available. There was a ping pong table, an axe throwing game (it was plastic, but still fun), giant connect four, and others. There's vending machines in the pool area for a quick snack or beverage. The resort also has putting greens, tennis/pickleball courts, basketball courts and croquet. We also used the laundry facilities while staying here and they were clean and well maintained. Our condo was on the ground floor, so there were occasional issues with noisy neighbors above or next door to us, but it was minimal. I'd definitely stay here again, but would try to aim for a third story option. read more

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The room we got was nicely done and updated. It's not a fancy resort, so weren't expecting a lot. We were pleasantly surprised. The beach in front of the resort isn't the nicest. It's full of plastics floating from the Pacific into this beach. Everywhere are shiny, multicolored pieces of plastic. In the water while you swim, all over the sand. There isn't a patch of beach not covered in plastic bits. Kinda gross and really sad. The bedroom doesn't have AC. If you use the fan in the living room and point it towards the bedroom, it will push the cold air into the bedroom. Only bad thing is you can't close the door now. Kitchen was fully stocked, outside grills in several locations were clean. The pool isn't anything fancy, but it's still nice to wind down the day. Front desk was pleasant and helpful, overall we had a nice stay. read more

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Condos are a bit dated (70's), but clean, nice staff and well maintained grounds. I have to knock off 2 stars because they didn't communicate that the pool and jacuzzi were being remodeled and not available during our stay; if we're knew this, we would not have stayed here!! Oh, if you want a pool they have suggestions for $100/day and 20-45" away! Close to the beach, but not maintained!! It was gross with washed up wood, sticks, plastic crap and needless to say...yes needles on the beach - they need to get rid of the debris!!! As mentioned nice staff. read more

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Place is definitely not clean. There's been a press on nail on the side of thr couch since we checked in that they have not removed since they come in and "clean". Our feet get black when we walk around barefoot inside. There's roaches. read more

Everyone at the resort are wonderful and share so much Aloha. I enjoy my stay every time I visit Kauai. If an issue arises the staff is always there to assist and solve the issue. I have been coming to Pono Kai for the last 6/7 years and have never been disappointed. read more

My girlfriends and I rented a 3rd floor unit in the A building facing the beach in Kapa'a - it was so well stocked with everything we needed, from spices to dishes and utensils to beach gear to shampoo and conditioner to laundry detergent! Although we booked through VRBO, we had to check in with the resort's 24-hour front desk staff, who were so helpful and friendly. The property is conveniently situated within walking distance to stores and restaurants near Kapa'a town, and you can rent bikes and find out about other activities from the front desk. There's a pool and exercise room on the property, and barbecue grills throughout. There's also a walking path that goes a long way so you can walk/jog/run for a good distance along the beach. My friends and I visited other similar properties throughout the island, and we agreed that Pono Kai was perfect for us due to its location, amenities and proximity to a beach where we could swim easily. read more

The resort was terrific and all of the workers (especially the Filipina ones) were so friendly and helpful.

I wouldn't go as far as saying Pono Kai is an actual 'resort'. We exchanged our time share unit to stay here & this 'resort' has some oddities to get used to. The pool is pretty small & the towel rental policy is a bit over kill. You're only allowed four towels per day & they won't allow you to exchange them mid day. You're forced to wait until the next day to get fresh towels. So if you go to the beach & want to come back to the pool. Prepare to use the same beach towel.... The grounds are very open & well maintained. Beautiful views of the sunrise if you're lucky enough to get a unit with a view. Highly recommend getting a ground floor unit to make walking the premises easier to the beach, etc. We found some of the laundry units were not functional or did not work very well. Although we had a relaxing time here. This hotel feels closer to like an old timeshare, rather than a Hawaiian 'resort'. It does not give you that ultimate Hawaiian vacation vibe. It does give you more motivation to get out & explore however. read more

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Yes, we still come here. We were here four months ago and back again this week. Immaculate grounds, condos, friendly staff, a small, but efficient, fitness center, multiple large games, pool, sauna, hot tub, tennis and pickleball court, hammocks, koi pond, and more! This has been our favorite and only choice for two decades. Our kids grew up coming here, and we will continue to come here as long as we can. read more

Update after two weeks. We are on the second floor of three floors. Our top floor neighbor is so loud with two women in Hard shoes that clatter when they walk. After a week we complained, requesting no hard shoes. Well aloha, would have been to do so. They chose the opposite and doubled the activity, added furniture moving and all middle of the night bathroom trips. It's a lot of effort to aggravate me and it doesn't now because it's my last stay here. . In 30 years of my family being Owners at Pono Kai this would fall in the "biggest pain"category. Too bad, no bueno. Adios Baby! read more

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A mid resort, I like the size of the room and I like the luxuries of the resort. The beach right outside is nice but that's where my praises end. First of all the tv is so old you can't connect anything to it and secondly, the reason for the one star is because of the ROACHES. My mom was showering and saw a GIANT roach. The thing was genuinely the size of my hand. I managed to get it outside but I've never been more disgusted in my life. Not only that, right as I settled down on the foldout bed I saw a small brown spot on the wall and I joked that it was another roach and IT WAS. Fucking nasty read more

Pono Kai Resort - Cockroach - Hotels Near Me - Kapaa, Hawaii

My friends, husband and I stayed at Pono Kai Resort for 1 week during Thanksgiving 2022! We were very lucky to have an oceanfront, ground-level room, allowing us to have easy access to a nice beach and a beautiful view of the ocean. Then sunrise each morning was absolutely beautiful, and it was neat seeing so many people awake during and on their patios to watch it! One guest even did sunrise yoga, using the free yoga mats provided by the hotel. The hotel provided many rentals, including beach towels, robes, board games, card games, yard games, etc. They also had a pool, hot tub, a workout room with a few machines and free weights, pickle ball/tennis courts and hammocks, so there was plenty to do. Additionally, there was a running path in-between the hotel and the beach, which went on for miles. Nothing quite like running along the ocean during sunrise! There were also activities that you could do for $25 (yoga, hula dancing, lei making, etc.) Although the room wasn't incredibly updated, it fit our needs and we really enjoyed it! Also, a huge shoutout goes to housekeeping/maintenance!! Our microwave broke on Thanksgiving evening, while we were cooking food, and they were VERY quick to replace it! read more

Pono Kai Resort - Beach outside of the hotel - Hotels Near Me - Kapaa, Hawaii

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When I made my reservation thru VRBO, I never noticed that the pool and spa would be out of service. After arriving here, I later located it about halfway down on VRBO's webpage under the "About this property". This is way after the property anemities showing pool and hot tub. For medical reasons the spa is a necessity for us and when communicated with Pohaku Vacation rentals, there was no compassion from the management folks. They stated that it has been on their webpage for almost a year, at the top and highlighted. When I told them I reserved it thru VRBO and it was not on top of their page, they didn't care. The AC unit only had a vent in the living room meaning the bedroom was very hot and unsleepable. The management company did then provide a portable AC unit, but that was after much discussions. We reserved the unit for a week but left after 4 days. There are much nicer establishments on the island for the same (or lesser) cost. The staff on site are very friendly and nice. Condos are outdated. Vacation users should beware. read more

We have been coming for several years now. We are 2 weeks into a 4 week stay. Not impressed with housekeeping. Also when we booked we were told f building is doing some construction. Didn't tell us it is right next door!! Forget an afternoon nap! Also told this room has been redone. Nope...not at all. We own 2 bedroom with loft and a one bedroom. Not sure about all this, very disappointed. Love the grounds and the people are very nice. read more

Well kept grounds and some free amenities like yard games and morning coffee in the lobby. We stayed in a two bedroom plus loft room J306. It's supposedly updated but the appliances are old, as are the pots, pans and kitchen stuff. The knives were very dull and quite a challenge to cut with. The room was nice except the west facing second bedroom has no AC so it was unbearably hot. They put an oscillating fan in there but it doesn't make it sleepable. Room J306 balcony faces east so you do get to watch the sunrise from your room and you can see a little ocean from your balcony. The Pono Kai offers activities for a fee of $25 per person per activity, which was unexpected as other resorts offer them for free. They do have a rental shop in the lobby which was quite convenient but short hours. The beach running alongside the resort was lovely and the kids had a great time playing in it. Pono Kai is located walking distance to markets, shops, dining and bakeries. There are grills and an herb garden guests may use. There is also a comfortable room where you can lounge and store your luggage with fridges so your food doesn't spoil while you're waiting for your room or a flight. The resort does provide mini shampoo, conditioner, soap, dishwashing liquid, plus all towels and bedding. You get two in room coffee packs upon arrival but if you want more you'll pay $2 per singles use pack at the front desk. You borrow beach / pool towels at the pool desk and if you don't return them it's $25 per towel. You can also borrow board games and puzzles to take back to your room. read more

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We had a recently refurbished fab 1 BR plus loft unit on the 3d floor of Bldg F with lanai facing the ocean (via Interval timeshare trade); although just 1 bath, this unit could fit 4 very comfortably and privately (no ac in the BR tho, so could be warm in summer with BR door closed). Pono Kai is friendly w/ laid back vibe and primo location next to a coastal beach trail in Kapaa, pretty much equidistant between N and S beaches and ab an hour from Waimea canyon; really can't be beat unless you're looking to be directly on a white sandy beach or want $$$$ luxury. Went for scenic sunrise runs each morning, and could see whales breaching from our lanai. It's an older property, but very clean and kept up well. Great staff, house & groundskeepers! Mahalo!!!! read more

Pono Kai Resort - Can't beat location for sunrise runs/walks. - Hotels Near Me - Kapaa, Hawaii

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Spent 3 nights here as a VI member. Didn't know what to expect but it was everything we needed for a short stay. Glad we got an oceanfront ground floor unit so the view was of the lawn and ocean, and we could walk right out. Never got up early enough to see the sunrise but the pics look great. Is it always this windy - felt like being home on Maui. Not much to complain about except minor housekeeping things but they are probably short staffed right now. The king size bed was the best. Lots of fluffy white towels. Smart TV meant we could log into Prime and more. Grounds were well kept. Big pool and spa and pool attendant to provide more towels. I like the wide oceanfront sidewalk that goes north for miles (?). The location was perfect - walk to shops and restaurants including Island Crave. Drive north or south to see all the sights of the island and return here with little effort. We'll go again when we need a small vacation. read more

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Our friends have a couple of weeks - time share - at this resort. They brought us along and allowed us to stay in a separate unit for the week. We had a two bedroom unit to ourselves. The resort is large and is situated right on the beach. We had a spectacular view of the ocean, beach and sunrise! The resort is older, but well cared for. The grounds were immaculately maintained. The unit was large, well-furnished and extremely clean! The kitchen had just enough dishes, pots & pans, and utensils for us to cooks several meals, without issues. The dishwasher, oven, stove and refrigerator were all very clean and good working order. shampoo, conditioner, soap. lotion, dish soap, dishwasher pods, coffee filters...all provided. Beds were very comfortable. Housekeeping staff were very proficient. We really enjoyed our stay here. read more

We were very comfortable and the ocean view was very beautiful. It's very clean and quiet with all the amenities. We intend to recommend this resort to anyone wanting to visit Kaua'i. read more

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Customer service has been awful since I arrived. They questioned my last name and I had to explain why I didn't have an identification with my maiden name from 20 years ago since my ex husband is not here to verify my name. Since when do I have to prove that? I told her that I am divorced and she had the audacity to ask so is he here? She asked me to show her the reservation and then asked me to email it to her. The room was missing cleaning supplies and they only had 2 rolls of toilet paper and when I asked for more they said they had left 2 rolls and questioned me about asking for more. When I asked for them to restock the toilet paper they said that I had to go get it myself from the front desk. Since when do I have to get my own toilet paper? If housekeeping is cleaning then they should restock it properly. They left 2 rolls for 3 days. I had to explain why I needed more I asked for towels and they also asked me why if I had 4 and I had a 1 bed room so why would I need extra towels. The gym is only accessible at 8 am so I can't even get a workout early in the morning because the key won't work. Laundry facility charges $1.50 to wash and dry and when I needed change the machine took my dollar and when I notified the front desk she ask me if I put a $1 in the machine. Why would I report that I didn't get the quarters if I didn't put the $1 in the machine. The place is a basic 2-3 star place and they make you feel uncomfortable and unwelcome. You can't ask for extra stuff without being questioned like if we don't belong and this place has made us feel very unwelcome. They go around the pool looking for wrist bands and question the names and list of guests. I have Never been questioned on the guest on any of my stays at other resorts. They question why I asked for extra towels even though they said that towels are complimentary and that as long as I return the same amount they gave us we should be fine. They don't clean the room properly and when you find items that smell like pee and they question why you took extra days to complain to them. How dare they question the pee smell and question me on why I didn't let them know sooner. I didn't notice that they smelled when I checked in because I don't go around sniffing the pillows on the sofa. When I complained about the ants in the kitchen they asked me if I had kids and made the assumption that the kids were responsible for the ants in room. I would never recommend this place to anyone. I will never be coming back to such a place knowing that they have the worst customer service ever. We were scheduled to have our room cleaned but they never informed us on what day and when they did, the bed sheet on the sofa bed had 2 dried up blood stains. The garbage disposal didn't work. You can't leave a plate of food for a few minutes before seeing ants and spiders crawling on your plate. read more

This is very cozy private resort. Close to beach and walking distance from the shops.

We stayed here as part of our timeshare, that being said this isn't the nicest resort they have but what I didn't expect was to get an ocean front room, and the fact that the ocean is a short walk from our door. The staff here were great, the pool was clean for the kids to swim in, and the beach....the beach was steps away. It's a beautiful sunrise every day over the pacific ocean. It got up to about 90 degrees while we were there but we only needed the a/c a couple hours a day. It was close to some cute shops, and a grocery store not too far away. This is a great centralized location to be at if you want to get around the island. We loved Hanalei which is about 40mins north. We had a wonderful stay at Pono Kai read more

Warning - If you came here for peace & quiet - Stay in a unit on the Top floor or you will be in for a rude awakening. We stayed in a renovated unit on the 2nd floor and could hear every step that the guest were making above us. It was not the guest fault, the walls are thin & there is no padding in the flooring to suppress the sounds. We could also hear the plumbing noises in the walls & people talking. Needless to say, @ midnight & no good sleep in paradise. If you are not going to be located on a top floor, I would not recommend this place to anyone who is seeking some good rest. And if you are staying above someone, please be aware that they may be able to hear you sneezing, talking, singing, etc because there is no good noise barriers in the flooring. read more

Pono Kai is in a great location, walkable to many good food places, the beach and walking and bike paths. (Highly recommend renting bikes for 2 hours at and riding to the end and back). The grounds were well kept, and great views from much of the place. We walked across the grounds to the beach every morning for a beautiful sunrise. They have a lot of things to do right on the property- pool (but small), hot tub (kept extremely hot when we were there- almost too hot), ping pong/games, tennis, pickleball, basketball hoop). There are grills to use and coffee served at 8:30am in lobby (bring coffee holder). We kept one star off for a few reasons. Our building, K, wasn't updated- it was fine but have read other buildings have been. Also, our deck wasn't so great- it was a very small area for two people (we stayed in a one bedroom) and the ac unit was outside and unbelievably loud (not enjoyable to be on deck when it was on). Since we like to be outside, this was a bummer. Also, our view was the tennis/pickleball court and then another building and you could barely see the water between buildings. The AC was also a bit difficult to get to cool as much as we wanted in the bedroom but after sweating the first night be lowered it and it was better from then on overnight. We enjoyed our stay, but there were a few things that would have made it better. read more

Pono Kai Resort is a waterfront resort near old town Ka'paa. Walking distance to shops, markets, restaurants, and bars. The resort isn't truly beachfront because there's a walkway in between the resort and the water, and even so, you still had to walk elsewhere to find sand/beach. The beaches weren't the nicest either, so I never hung out there but I saw plenty of locals there. Resort amenities were simple. There's a pool, a hot tub, plenty of hammocks throughout, and games you can rent. You can also rent snorkel gear, coolers, beach chairs, and other beach gear. The suite we stayed in was one bedroom with a loft. We stayed in the loft because the bedroom faced the outside hallway, so lucky for us we didn't have to share the room. The suite was spacious and more then enough for a week. We had a balcony too and it was ocean front so we had a great view. I know the whole point in staying in condos is to have breakfast in the room to save money, but that barely happened. But the kitchen was well equipped, but I was heavily disappointed in the fact there was no rice cooker. The beds were comfortable. The AC in our room crapped out, but they did send someone out to fix it. But the AC works, it unit was always comfortable. There is no washer dryer in unit, but they do have a laundry room on site. read more

aloha from the Garden Isle. been staying at the PONO KAI RESORT on Kauai since 1999. the very accommodating staff does a good job keeping the old girl up but the years show. being wet is what qualifies a place as a tropical paradise (it's in the job description), but water's the universal solvent (or so I was taught in sixth grade a couple of islands away on Oahu). two decades of showers, swims, and soaks in the Jacuzzi have taken the same toll on me -- I guess we're a well-matched pair. PONO KAI's an oceanfront property and that picture was taken from my second-floor​ balcony. one of the nice things about being on California time is getting up before the roosters started crowing which came in handy 'cause there are lots and lots of 'em wandering around the neighborhood. do you think Kauai's called the Garden Isle because that's catchier than "OMG, There Are Chickens Everywhere" Isle? ps: then again, as Cindy S. pointed out, there's a cure for that problem: Khao Man Gai ... read more

Pono Kai Resort - and here's what I got up for -- the view from my lanai - Hotels Near Me - Kapaa, Hawaii

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I've been a member of RCI for over 15 years and this is by far the worst check in experience we've ever had. Our receptionist seemed as if she did not want to be there. She was not welcoming and didn't explain anything (e.g where we could park, what the blue bracelets are for, what we could do on the property, what our room number was, etc). We left feeling as if we were being granted a favor instead of being treated as valued customers. The units are nice, clean, well decorated and have everything you need. It's such a shame this check in experience made us feel far from welcomed or valued. We will likely not be returning. read more

The morning sunrise view from our ground level ocean view room was the best attribute of this resort. The grounds were nice, too First of all we were on the bottom floor. The walls and ceiling are paper thin and you can hear everything. Our upstairs neighbors seemed as if they were jogging around the small bedroom and sounded as if they were constantly moving/dragging furniture around the entire unit. This unit was filthy!!!! I felt I needed to wear slippers inside all the time. I felt more comfortable being barefoot outside than I did inside! The inside furniture was so uncomfortable and dirty. I put the extra sheet that was provided in the closet on the sofa to sit on it. The outside patio furniture was much more comfortable to sit on but dirty so I used a towel to sit on it. The bed, however, was very comfortable! The towel hooks in the bathroom were so lose that we couldn't even hang our towels on them. The staff, with the exception of the gal that checked us in we're not very helpful. Upon checkin and going to our room we discovered the oscillating fan provided in the bedroom did not work so we called to get another one and three days later still no fan. Don't EVEN get me started on the gym, or shall I say fitness room. VERY OLD AND FILTHY, RUSTY EQUIPMENT!!! I'm not sure if all units are the same or not, but I would never stay here again!!!! I will go back to the resorts I prefer! This is a Walmart resort not a Nordstrom resort. read more

Great Resort! Room E201 We purchased a timeshare opportunity during a raffle and we won seven days at this resort. We had a two bedroom two bath suite with an ocean view. The room is a little dated and could definitely use a remodel but was clean and perfect for what we needed. The resort is in a great location where it is easy to get to other tourist spots. Every morning we take a walk down the boardwalk and enjoy the view and look for monk seals. A downtown shopping area is right outside the resort within walking distance. Safeway, ABC store and restaurants are all near by. Suite E201 read more

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Pono Kai Resort exceeded my expectations. There were Less than stellar reviews. We were there September 2023. The staff were all very polite and friendly from Check in, housekeeping, check out. Our room was up to date and very clean. Furnishings were newer. Bed was comfortable. We got linen service a few times in our 2 Weeks. They wanted to use a day to replace our Ac but we asked them to wait until we had checked out and they kindly rescheduled. We were happily surprised they have a hospitality room where you can store luggage and shower if you have a late flight out. read more

The Pono Kai Resort is fantastic! Grounds are impeccable, views are stunning, employees are friendly, and accommodations are comfortable. The bike path next to the beach is a huge bonus! Why only 3 stars? Kapa'a. Bad on me for not doing my homework. We were last in Kauai 12 years ago, but don't recall how EXPENSIVE everything is! $8 for a gallon of milk?? We're from Alaska and that's near village-pricing. We have a wonderful kitchen in our condo, full of everything we need to make a proper meal. What's missing? FRESH FISH. It's nowhere in Kapa'a. Not even at Safeway. We ended up buying frozen shrimp from India just to have a nice home-cooked meal. We asked every person we came across and nobody knew where to even find local-caught fish. What else is missing? Locals. This town is full of tourists. Not once have I seen a Shaka thrown our way. Rental cars full of tourists pretend to not see us sitting and waiting to merge. The only cars who let us by are those driven by non-tourists. Workers are polite, kind, and sweet, but clearly non-Hawaiians. This area feels like locals have been pushed out and replaced by rich white people from the mainland. Even the homeless people were friendlier than the throngs of tourists walking by. Yes, Pono Kai is AMAZING. But, when I can't find a single book to purchase in the entire city, there is definitely a problem. Go elsewhere for an authentic Hawaiian experience. read more

It was a great hotel and everything was nice, but there were so many ants in our bathroom, I don't know if it's just our room but there were SO MANY ANTS, so I highly suggest a higher level room. The light on our fan also didn't work, but besides that, it's a great hotel with a great location. read more

We made a monumental mistake booking this place. The staff are lazy, rude, passive aggressive, unhelpful, unapologetic, unhappy, and are still locked into the fear-mongering of the 2020 covid 19 BS. Just a simple "aloha" is more than likely going to get you some smart-assed retort. The beach totally sucks: no tidal area, blasted by huge waves (your kids are sure to get washed out to sea at this particular beach), its dirty and trash is everywhere. We observed on one occasion transient types checking for unlocked doors. Reported to Security which seemed concerned and genuinely trying to do a good job (unlike the actual employees) The rooms are a joke. We got a two bedroom; one of which (smaller room) has no AC unit at all. It was a torturous hotbox the entire stay. I think I could have lost 30 lbs if I had to live in that room for more than an hour. The Master Bedroom AC unit is located above the vanity area next to the bathroom (??) so weird. The living room AC blew air into one particular direction and made it a venerable refrigerator for anyone who had to sit in the chair near it. The walls are paper thin and we were woke up at 7am everyday by a screaming baby and yelling parents. The coffee and coffee supplies were not restocked. We were told we had to pay for extra coffee. The wifi for our room worked (after we called a technician for assistance) for about one hour. After that we had no wifi until we called about it (3rd time) and then we were given the code for the room next to us. Well, the wifi sucked cause there were too many devices using it and I couldn't even download my email. The room (we believe) wasn't cleaned properly before we checked in (oh yeah check in was a fiasco) because we kept finding dirt and food particles (cereal and bread?) under/around the furniture in the living area. Someone elses hair was on the floor in the bathroom (yucky). The toilet stopped up once but I got it unstopped using a poop knife (youtube poop knife and you will know what I'm talking about Haha!) To get snorkel gear I was forced to rent it for an entire day even though we only used it for about 4 hours (at a different beach). The person who helped me was totally passive aggressive with me during the whole rental process. First; she kicked me out of the shop for not having a mask. She made me stand in the doorway and yell what I needed or wanted which was embarrassing and confusing since I could not look at/inspect the gear I was renting. Then all of a sudden covid didn't exist when it was time for my credit card and signature (Why was I made to stand outside when she broke the social distance rule that she enforced earlier on me??) Isn't it amazing how money can make Covid disappear? The only thing about this place that was ok was the pool. Even though it should have been bigger, it was the only thing worth highlighting here. I could go on and on about how crappy this place really is; but I just realized my fingers are tired of tapping out vitriol. Talking to other guests, it seems like their experience was shitty too. So my pain was a shared experience, I guess. Your results might vary, but I doubt it. Use caution. read more

We stayed here 5 years ago and the property was prestigious. Loved it! I don't know what happened, but it has become a dump ran by belligerent, hostile, and overly aggressive staff. Possibly the management has changed??? The property has become run down. Our condo was equipped (sarcasm) with AC/Heat that wouldn't work and windows/door (exterior patio) that would not lock, and others that would not open, plus bathroom fixtures that were marginally operative. To top it off, a house-keeping attendant severely scolded me for asking for clean linens. The same house-keeping, mind you, who requested on 3 separate occasions to occupy our room on Valentine's Day. Sadly, we were so disappointed we left paradise early to escape this dump and the people who run it. On a brighter side American Airlines was very helpful in helping us escape! read more

Beautiful property. This place is wonderful, the workers take great care in keeping the property maintained and beautiful. The rooms are clean. The workers take pride in keep everything beautiful. I would stay here anytime! Close to shops and restaurants and has a wonderful 4 mile path to walk along the ocean. read more