This company does not follow-up on items that need to be addressed. Michael has had more than…read moreenough time to fix uneven floor boards (the flooring was put in during the late spring of 2025). I reached out to him multiple times about this issue. The project took way longer than expected and the subcontractor was consistently late in getting started. One critical day in particular, he didn't show up until noon, thus running into the workday end time that my condo association requires. I sensed that the subcontractor had other priorities at times. Michael also did not offer to take away the excess floor underlayment and the unusable floor boards. On the positive side, Michael was able to secure an underlayment with a less popular thickness, which involved extra time and coordination. One of the installers did a fabulous job with my stairs. And the floor does look beautiful. I was able to go to the warehouse and get extra samples to ensure that it was a good match for my place. That was a big help. Michael also did help me get a payment from a moving company that slightly damaged my floor. There are flooring companies whose installers are employees. I would go with one of those companies next time. I had a fabulous experience working with Brothers Home Improvement on new windows. The employees there are like family, and the company is still standing by its windows, 18 years later.

It was a pleasure working with Michael. He was very informative and helped us decide on the carpet…read morein our living room and flooring on our staircase. The crew was outstanding. They did a great job in replacing the carpet on our staircase with beautiful Lago flooring. Thank you Michael and crew!

Juan and his crew are just tremendous. I buy all my Schluter products here. A quick phone call…read moreand everything is ready to pick up. Competitive prices and great customer service. Highly recommended!

I had to replace all the tile in a bathroom after a toilet leaked. They have a good selection and…read morewere easy to work with. I found an Italian tile that works well. It was a bit on the expensive side, but partly it's due to the tariffs now imposed on imports. They have a range of prices.

Gio, Brandon and crew have been amazing from the start. Great communication that makes getting you…read morehardwood floors looking great again! Highly recommended!

I am very pleased with Gio's Floors and recommend them highly. We had our maple floors recoated…read more(buffed and polished) so as to eliminate scratches and protect the stain. The floors came out beautifully. Gio and Brandon were very easy to work with. They always showed up on time to appointments, promptly returned emails, and answered all my questions. I would use them again.

Excellent service, communication, and competitive price. Responded to quote request in a timely…read moremanner and provided ongoing project updates. Due to time restrictions on my part not all floors were refinished and therefore, it required the new refinish floors to match current floors as close as possible. Andres was able to do this where the new refinished floors blended very well with the other floors.

Andreas team is super detailed and will highly recommended it. Our floor is really get refreshed…read moreafter resand. They always come on time never late.

Came here by emergency when our original flooring provider delivered a product that was completely…read moredifferent from the sample given to us when we ordered. Our orig provider graciously gave us a refund but we were still left in a pinch to find a replacement product ASAP to keep our construction schedule. Victor and Whole Woods delivered beautifully. They were patient with us as we pulled a dozen samples from the warehouse into the front for comparison. The selection here is *vast*. We found more than one suitable option, and the one we ultimately chose ended up better than the original product we ordered. Whole Woods empathized with our urgency. They got the product ordered quickly. We opted to pick it up from the warehouse rather than to have them deliver it to save a bit of extra time. The finished product looked amazing we were extremely happy with the result. There was one issue with defective nosings in our delivery, but they rectified the situation quickly. Even though I live an hour's drive away, Whole Woods would be my first choice if I were to shop for floors again.

Needed a small replacement flooring order and expected it to be low priority. Nope…read more Victor's responses were lightning fast -- every email answered almost immediately. For a small order, that level of speed and attention was impressive. Huge selection of hardwood and luxury flooring, easy to compare options in person. Fast, efficient, and easy to work with. Would definitely come back.

Exceptional customer service and high quality cabinets…read more I remodeled my first kitchen in 2020 then moved and remodeled the kitchen in my new home, both times using Harvest Kitchen. Xing helped me with the layout, provided useful suggestions and even met with my contractor to confirm the design and measurements. He is very honest, easy to work with and goes above and beyond to ensure you are happy with the product. I can't speak highly enough of Xing and the personalized service he provides.

I discovered this shop ten years ago by accident after visiting the marble shop at the corner, and…read moreI haven't gone anywhere else since. Xing is incredibly honest, helpful, and has become my go-to-partner for multiple remodels over the years. Xing provides true one-on-one consultations. He doesn't just sell you cabinets; he helps with the design and gives candid opinions on pricing and the pros and cons of different options. Even when we had a minor dispute a year ago, he handled it with professionalism and ease, which really proved his integrity. The quality of the cabinets is outstanding for the price. Unlike big-box stores, these are well-made with plywood boxes rather than pressed wood, and they are beautiful. I highly recommend this shop to anyone--I've already sent my friends and family her and I will continue to come back for every future project.

I had such a great experience at Bay Area Flooring Design. I'm installing flooring for the first…read moretime and got stuck with an uneven area that needed a bit of underlayment. Lori, the owner, took the time to diagnose the issue and walk me through the solution. Most places would have charged me for a full roll, but Lori was so kind -- she cut me just the small piece I needed (plus a little extra) and wouldn't even take payment, even when I offered. That generosity and honesty is rare. Her staff, Sam and Samantha, were also extremely friendly and made me feel like I was part of a family business. Lori has been in flooring for decades, and you can tell -- she shared nuggets of wisdom I wouldn't have gotten anywhere else, all free of charge. I came in needing underlayment, but I left with knowledge, confidence, and a ton of respect for this company. Highly recommend Bay Area Flooring Design -- you'll be in great hands!

Last minute changes as they raise the price on us by more than 800 hundred dollars. The said they…read morewould help us fix the issues with the install and they did not do that. not satisfied at all. they charged more the 8k for 400 sq ft job. Don't use this company - they are a rip off. They showed us more expensive base board and then when they showed up to do the work they brought much cheaper material-not honest company

Jeff provided exceptional customer service and did a great job with the install of my new hardwood…read morefloors. He was even able to find the brand I wanted, at a lower cost, than the flooring stores in San Carlos.

Jeff Davis is very knowledgeable and patient in explaining things to homeowners. We had a tricky…read morefloor that wasn't flat and wasn't level. The front door was especially tricky because it was installed too low by someone else. He did some grinding on the high spots and used leveling compound on other areas and even managed to make things work around the door. The hardwood floors he installed are gorgeous and you would never know what a disaster we had started with. He is on the job himself much of the time supervising his employee and they both have positive attitudes and really care about craftsmanship. He charges a fair price and at the end he found that the square footage was a little less than either of us had measured so the bill was a little less. This level of honesty is really appreciated.