COMPLETE AND UTTER JOKE OF A COMPANY! DON'T EVER DO BUSINESS WITH OUTDOOR KITCHEN CREATIONS. My wife and I bought our house in La Verne 2 years ago...it was a complete fixer upper, so over the past two years we've had a ton of work done, both interior and exterior. Most recently, we had our backyard completely remodeled--new block wall with decorative caps, stucco, new planters, new pavers, a built in BBQ bar with an awesome alumawood patio cover. The entire project was perfect with the exception of a few design flaws in the BBQ Bar--namely, we didn't include enough entry doors to the interior of the BBQ which made it difficult for access. We also didn't have the previous contractor pour a concrete base at the bottom of the interior, so we wanted to get that done as well. I typically search for and interview all of the contractors who do work for me, but my parents had just had Brad from Outdoor Kitchen Creations do some touch up on his outdoor BBQ, and it looked reasonably good, so I asked for his info. Brad came by and was a nice enough guy, listened to what we wanted to accomplish, which was the installation of two aluminum doors and the pouring of a concrete floor throughout the interior of the BBQ. He came back a day later with a bid, which was fair. Normally, I get at least 3 bids for any job but figured since my parents had been satisfied with his work, that I'd just give him the job, which I did. We had some back and forth regarding which hardware I wanted to purchase, but once that was figured out, I drove over to his shop in Upland, and gave him a check for the deposit. California law only requires the consumer to give any contractor 10% of the total contract price, which was around $1,400, but Brad asked me for $800, citing that he'd need money for the hardware and materials. Against my better judgment, I didn't fight him and wrote him a check. This was on February 11th, which was a Wednesday. Brad told me he'd call me on Friday of that week to coordinate and that based on his workload, he'd be able to start the job the following Thursday (Feb 19th) and that it would take 4 days. I received no call on Friday. The following week, I left him a voicemail on Tuesday letting him know that I was leaving for a business trip and wouldn't be back until late Thursday, and that we needed to chat and confirm the start date. I got no call back. Fast forward to Thursday, and I called and left another message requesting a call back (THE MAJOR RED FLAG IS THAT BRAD DOESN'T GIVE YOU HIS CELL PHONE, ALL HE PROVIDES IS AN OFFICE LINE WHICH NO ONE EVER ANSWERS). Again I got no call back so I emailed his son Shad, and finally got a response indicating that the doors were being built by his manufacturer and that he'd call me the next week to confirm a start date. So the weekend passes, and I called him again on Feb 24th, left a voicemail, and again on Feb 26th, again left a voicemail. Didn't get a single call back, so I decided I'd pester him and called a number of times before he finally picked up on Friday, 2/27/15. I was irritated by his lack of response, considering I'd written him a check for $800, and I communicated that and asked him whether or not anyone ever checks voicemail at his office. He replied by saying, "let's not go there." I'm like, REALLY? So you're saying you didn't get the repeated voicemails I left you? And he sat there in silence and finally said, "well that's my problem." Clearly, it is his problem. I understand that a $1,400 job is not a huge moneymaker for him, but being in sales and in a consumer direct business myself, I was flabbergasted by his complete disregard and brash responses, especially because many business owners live and die on REFERRALS, which is what this was. He didn't even apologize. After a heated discussion, he told me he'd call me back when he could confirm when the doors would be finished, and of course he couldn't follow through with that request. So my wife and I discussed and decided to request our deposit back. Thankfully, they obliged without any hassle, but after all this, all I got by choosing Brad Stilkey and Outdoor Kitchen Creations was 3 weeks of wasted time and ZERO follow through. IF YOU ARE CONSIDERING ANY TYPE OF OUTDOOR BBQ WORK, DO NOT USE THIS COMPANY UNLESS YOU WANT YOUR TIME WASTED AND BROKEN PROMISES. IT'S AMAZING TO ME THIS GUY IS EVEN IN BUSINESS. read more

I dont often hand out 5 stars but this place is worth it. OKC took great care of me through the entire installation of my outdoor kitchen. They are friendly, efficent and cost effective. The store, while being a bit small, carry's everything you need for your weekend BBQ. If you are looking for an all star BBQ retail store this is the place. It is locally owned and opperated and are often doing community events around the upland area. Ask for Shad when you get there. Stellar guy with some kick ass recipe's! read more

I purchased a demo Big Green Egg five years ago, driving from San Diego, and have found the company to be very good to work with. They worked on my behalf with the BGE company on a couple of warranty issues. I've purchased other items from them and like working with this small family run company that understands great customer service and support. They carry a wide variety of quality products and visiting them is almost like a candy store for adults. read more

This is just a review on customer service. Went in to inquire about their grills and possibly more to my backyard. The employee was helping another customer but after 5 minutes without being acknowledged we left. Not even a "I'll be right with you." Guess I'll be taking my business elsewhere read more

This business is awesome! Family run, with outstanding customer service. I ordered a beautiful Delta Heat BBQ, and a pizza oven. The BBQ was delivered to my home and it's perfect. The pizza oven came straight from the manufacturer and looked like it was run over by a tank! I refused acceptance and called this store for help. They followed up with the manufacturer and arranged for a replacement. It was delivered a week later and this time it was crated and beautiful. I highly recommend these folks and their interest in making their customers happy is paramount. I will go to them again for any future outdoor cooking needs. Visit them and you'll see how professional and truly kind they all are. You won't be disappointed. read more

OKC did a fantastic job on our outdoor kitchen. They took an unfinished shell of a project & created a very beautiful outdoor space for us to enjoy which we love & continue to receive many compliments on. They are reliable & very professional. read more

Great, friendly service and quality products. The owner is willing to take the time to make sure you get the right BBQ for your family. A great place to find the Big Green Egg and accessories. Not sure what the Big Green Egg is all about? Outdoor Kitchen Creations will help you! read more

I went there for some parts and accessories and I ended up buying a new grill. They were really helpful with helping me understand everything I needed to know. FYI they also sell Big Green Eggs!!! read more

By far the most knowlegable business when it comes to backyard kitchens. If you want a Big Green Egg, this is the place to go for general info, cooking tips and anything else you need. Although they might not have everything on site these guys will bend over backwards to accomodate your needs. Hands down, the only place you need to go to get a BBQ. read more

Awesome store. Everything is high quality, from the equipment to the supplies to the kegorator that everyone should have when they are grilling in the backyard. There isn't any junky stuff to sort through -- maybe because their store is relatively small they only have enough space to focus on the good stuff. They probably just don't stock anything that they wouldn't recommend or use themselves. If you are doing an event and are looking for great food, Shad & Brad and the whole crew are wizards with the Big Green Eggs. We hired them for a large party and everyone loved their pulled pork and smoked chicken dinners. read more

This family owned and operated company is friendly, courteous and professional. Their store is clean and inviting. They often have BBQs at their store for both the marketing if their products as well as frequents outreaches to the community. Ask for Shad. I recommend him personally, and he chose the right finishing touches for my back yard fire pit. His advice not only saved me money but ended up producing a more elegant look. read more

OKC does a great job of providing low-pressure and maximum knowledge sales of the products they offer. I did a lot of research on the Big Green Egg and wanted to buy the XL. After coming in and learning more about the pros and cons of that particular size from the staff, I went with the large. It is by far my favorite buy of the last decade! I literally received a standing ovation from my family after I served up the best tri-tip I ever had. Shad and his pop are great to deal with, have a ton of insight, and most important, care about their customer satisfaction more than their bottom line. I'd buy from them any day of the week! read more

We hired outdoor Kitchen Creations to help us design, and build our outdoor kitchen BBQ. From our first visit everyone at the showroom was extremely courteous and easy going. No one was pushy or seemed overly "eager". Based on our existing patio layout and some design requests on our part, they came up with a design that we were very happy with. We decided on the appliances, type of BBQ, and accessories we needed for our design which was very smooth. After ordering the appliances, we were given a date on when construction for the BBQ would start. Most of the fabrication was done off site which really helped save time at our house and mess. At the time decided on, the team started on our built in BBQ and it went extremely well. Any small minor issues were easily dealt with and communication was great. One of my pet peeves is communication with contractors, and they were great and easy to deal with. Our outdoor BBQ turned out amazing and I would not hesitate to recommend them in a heartbeat. Thanks read more

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I have bought two Big Green Eggs and accessories at Outdoor Kitchen Creations, and they are tops in service and helpfulness. They are really "at your service"! read more