If you're an Outback rep and read this; be aware that I did fill out a contact form when I got the survey email after our visit. I'm not interested in a free meal or anything of that nature. We will not be returning to Outback again. I do think it's the right thing to do, though, for others to know what a poorly ran location this is. People work too hard for their money to go spend it at a restaurant that can't treat customers like they matter. My husband and I came to this location for NYE dinner. The last dinner we had in November was sub-par, but we had a gift card I'd received and thought we'd try it again- poor choice! Walking in, I noticed trash scattered about the outside. It takes 10 minutes for a staff member to come out and pick up trash. We were seated in the bar area; the bartender ended up being our server. I was immediately put off by the fact that she had waist-length hair that wasn't tied up. I ordered the margarita flight. I don't typically order alcoholic drinks, but it was NYE, so I thought I'd splurge. All four drinks were so, so sweet, I couldn't drink them. We ordered and was waiting for our food when a couple walked in carry a dog and went to sit at the bar. Mind you, it wasn't a service dog (no vest or indicator that it was a service dog), it was a small lap dog. Our entrees arrived, and the continued disappoint of this experience continued. We each ordered a side salad with sweet tomato dressing. We both love the sweet tomato dressing and is one of the main reasons we've chosen Outback in the past. Our server tells us that they're out of that dressing. My husband orders the teriyaki kabobs. He said the vegetables were crunchy and undercooked, and the sauce tasted like it was poured right out of a bottle after the kabobs were (half) cooked. My dinner was equally as disappointing; I ordered a medium well sirloin that arrived bloody. I'd pushed my steak and the margarita flight to the end of the table. The lady manager ( I assume she was the manager) walked by and asked us how our dinner was. I explained to her all the issues we'd encountered. Her response- "well the drink mix sits in the bottom of the glasses. You have to stir them up." No response about my bloody steak. She simply asked if she could take it all away. No offer to take items off our check. We paid the check and left. We've frequented Outback for many years. Never again. https://www.tripadvisor.com/ShowUserReviews-g29443-d4651649-r1045486533-Outback_Steakhouse-Ashland_Kentucky.html# read more

I ordered curbside pickup and it was completed by the time I was given the food was hot and my order was correct.

This place did not meet my standards, and I have low standards for a steakhouse. The steak was very cheap, very bad quality. The A1 bottle I was given , had old clumpy sauce all over it. The rice was also ass. Do not eat at the Ashland location , save your money. I wouldn't be complaining, but I paid 80 dollars for me and my husband, and that is a lot of money. Go to longhorn instead. read more

Great food and service was ready when I got there. Friendly and got order correct lots of options and good price for amount of food

$50 for a "nice" meal for myself and it was such a disappointment. The chicken and steak were burnt, the soup was separated & bland, the bloomin' onion was soggy, the to-go alcoholic beverage was 3/4 filled with mostly ice AND they didn't ID me or my passenger. I can't believe I tipped extra. I don't know why it's so hard to find a good restaurant around here where you can expect food that's worth the money. Oh, and my bread was like ice cold. Ugh. read more

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I don't have much to say except I always enjoy the food when I come here. The staff were really friendly tonight. I had clam chowder (I only eat it at Outback), a salad, a sweet potato, the lamb, and the delicious bread. ALL of it was amazingly tasty. Outback seems to never let me down. Sometimes sitting at the bar is a better experience yha. sitting at a table. Especially when there aren't very many other people sitting at the bar. read more

Outback Steakhouse - Lamb - Steakhouses Near Me - Ashland, Kentucky

Love the flavor, however, we hate being sick from the place afterwards. The last 3 times one or both of us have been sick. This time, one person is sicker than usual and the only thing different they had was the shrimp. We are thinking the shrimp was either bad or undercooked. Won't be eating at this location anymore. read more

The food is always fresh&delicious. The service for the most part is good. I could eat the bread all day,every day. Management is really nice&thorough. I 100% recommend this place. read more

I would give negative stars if I could! We ordered the bloomin onion which looked like they took it off someone else's table yesterday and put it in the freezer and reheated it today for us. NASTY!!! Then we ordered the bloomin fried chicken which tasted like the oil it was fried in was old. NASTY!!! We ordered the filet mignon which was vastly undercooked and had a huge piece of fat on it. Worst steak I've ever had. NASTY!!! We also had the loaded baked potato, steakhouse mac and cheese, and the loaded mashed potatoes. The best part of the meal was the loaded baked potato. It was pretty good. My loaded mashed potatoes were cold when they arrived to the table. We didn't finish any of our food and the waiter asked if we wanted a take away box and we both said no just take the food away. On top of the food being NASTY the service was subpar. It took forever to get our drinks and silverware. We were charged full price which was expected because we didn't complain to the waiter because we didn't want any more food from this place. We will never eat here again. It was our first time eating at an outback and it will definitely be our last!!! read more

Outback Steakhouse - Bloomin' Onion - Steakhouses Near Me - Ashland, Kentucky

We had a party of 7 adults and two toddlers. The wait to be seated was 40 minutes and it looked like tables were available. We were then seated separately after the wait. Our drink order, food and appetizers were very slow coming out. Our waiter said he would put our order in together so we could at least eat at the same time. Well, that didn't happen. My tables' food came out 10 minutes before the rest of our party. Everyone's glass was empty when we finally got refills. Service was slow in all aspects, even when we were trying to pay our tab. The food was good although some was cool by the time everyone got served. read more

This Outback is wonderful. Dane Mgr is awesome! I bought lots of giftcards so he gave me a couple of free appetizer cards & extra $20 giftcards!! I couldn't believe how nice he was! The food @ Outback is really good. Tiffany is great - our waitress! This is the best Outback that we've been to! read more

Came specifically for the steak and unlimited shrimp. Waiter didn't pay attention to details, was slow, and inattentive. We asked for extra sauce for our bloom - never got it. Asked for four extra appetizer plates - never got them. When the food came, a good waiter would have gone ahead and taken our next shrimp order... we had to track him down to place it. This time when he was serving the order, we told him to go ahead and put in another flight of shrimp. When these came, he ran off without asking if we needed more or anything else for that matter. After about 15 minutes he came with the bill... we told him we weren't done ordering shrimp and would like some desert. Never got desert and only one more order of shrimp in. Lousy service gets lousy tip. Was never checked on by the manager but he managed to check on most of the tables around us. read more

food was under cooked and manager when they sent it back said they would rather have it undercooked and waitress barley cheaked on us all in all it was a very poor experience read more

Outback Ashland KY. First time back here in 10 years. And I won't be back. Food is OK, but the service is HORRIBLE. I was the first, and only customer on a Sunday. 46 minutes before my food arrived. Unbelievable. There were 15 people running around, I could hear the kitchen staff laughing and clowning around, but nothing happens. 46 minutes to get a burger?? I'll just go to Burger King next time. I knew there was a reason I haven't been back to Outback in 10 years. I won't have to worry about it from here on. Shrimp on the Barbie if you got all day!!!! read more

food was rlly good, service was decent though getting seated took much longer than estimated, but i understand that they can't always get it perfect. it was a very nice setting to eat in, the ambiance was quite inviting. overall it was good! read more

Ordered curbside carry out. Waited 20 mins past pickup and was never acknowledged by staff, including the 3 that went out the door to smoke. Walked in to find my food waiting but no staff. Turned around and left and won't be back. read more

This Outback needs help, especially the bartender (rude and dishonest). Waited at the bar for our table and instead of the Blackberry Sangria I usually order I decided to try the "New" Down Under Mule.......Well, instead of being honest and saying they don't use ginger beer she tried to hide the fact. When I asked what kind of ginger beer she used her response was, "Oh we just use ginger ale and no other Outbacks around here use ginger beer only ginger ale". They need to remove the "New" Down Under Mule if it is not going to be made correctly OR be honest and ask the customer if they want Vodka and ginger ale instead of a Mule. I feel I should add that our waiter was a bright spot and he was very apologetic. The food was good and the rest of the experience was fine. read more

AMAZING SERVICE! My drink was not empty once. Food was amazing and fresh. Perfect timing with salads being brought out before food. The environment is so pleasuring and cute. Great place to go out for a good treat! read more

Blooming onion overcooked, rice salty, wife's steak not great, my ribs no good, very disappointing meal at a place we usually love.

Service was horrible and very slow server. She got all the bills mixed up. Nephew ordered a fruit cup and it was only slices of oranges which they said there was other fruit in it. My pork porterhouse had blood in it. We never got refills and salad was all big parts that you couldn't even eat and had enormous amount of salt in the mashed potatoes. I will never go back here read more

Outback Steakhouse - Steakhouses Near Me - Ashland, Kentucky

Would have given 0 stars if it was an option. Ordered our food at 4:30p, still no food at 6:30. Walked up to the door bc we are in restriction from COVID-19 only to be told they couldn't find my order. At 7:00p manager comes out wanting to remake my food and wait another 45 minutes. No apologies... NOTHING just that they are busy. Totally understandable but 2 and a half hours to wait after they took my name 3 times. NO THANK YOU! Absolutely ridiculous. read more

If you desire overpriced under service this is the place for you. It's a shame that this ones sucks. I've ate at many outback's and this one definitely has a management problem. read more

Ordered takeout and it was ready on time and the pickup went smooth. Got the food home it was cooked to our desires and was still hot. Everyone and everything was wonderful. read more

Me and my husband eat here a good bit and have never been disappointed with the food or service. They have the best steaks and French onion soup. This evening I feel like everyone was more friendly then normal which I loved. Dalton (our server) took great care of us. He's actually the main reason I'm leaving a review. Keep up the good work. We'll definitely be back soon read more

We are frequent visitors. This time we went for my dad's birthday dinner. It was a group of seven. Five out of seven steaks came out wrong. We had three well done steaks that came out wrong; two with pink and one very red. One medium well that came out rare, and one medium that was raw. Two well done steaks our family just ate and dealt with, one was sent back and the medium well and medium was sent back. The well done came out burnt to the point half of it couldn't be eaten, the medium well was a bit better so they were able to eat it, and the medium was still almost raw so it was sent back again (this was the birthday dinner). The manager brings his steak back out and asked if it was good (it was well done and burnt at this point) so he said yeah because what was the point of sending it back a third time. The manager then proceeds to tell him well this is medium well so maybe next time you can order it medium well to begin with. At this point, he would rather it be well done than completely raw. It was extremely rude and majority of our steaks were not cooked correctly so that comment was unprofessional from a manager. We all apologized for having to send it back and were understanding it was messed up so there was no need for the manager to act that way. We spent over $165 to eat here. We also asked the manager prior to this if they could sing happy birthday to my dad and he said they would (they didn't) and he was told they would make adjustments to the bill for his steak because it had to be sent back twice and came back still incorrect. No adjustments were made to his bill. Some of his food was also missing and had to be brought out later. We will not be back and was shocked the manager pretty much told him to learn how to order his steak. There are too many steak establishments in the area to be treated that way. read more

Our family has been coming here for 3 years. Outback is my favorite restaurant. But the last 2 times, I have been just plain disappointed. Friday night 8:30 not that busy. The waitress was very rude and the food was so slow we ended up bringing most home. As for the food we ate it was good but I do wish I could have eaten my steak read more

Prices here should reflect top notch everything. Curbside pickup and pickup are only options right now so shouldn't be too difficult, correct? Well, it's far too difficult for them. Why do I keep trying this place? Because I really want it to be good. Curbside pickup is consistently 30 minutes late, and the online order system tells you exactly when to arrive. This latest adventure, I paid online in advance as usual, but did not add a tip until I could see if one was deserving. After the carry out server asked who I was, (why do I have to list my car color, make and model) she told me it would be right out. This was 12 minutes after I was instructed to arrive. 20 minutes she came back to "remind" me I didn't add a tip on the prepayment. I pointed to the cash on my console, explained that we needed to see how this goes and asked, by the way, where is my order. She left and never came back. A different person delivered my food 15 minutes later. Ugh. She really did ask me for a carry out tip. Geez. read more

Ate lunch at Outback today. It was not real busy so we got a table immediately. Bread was on the table as soon as we sat down. I had one of the lunch specials, salad and chicken quesadillas. The salad was crisp and fresh. The quesadillas were hot and very tasty. Our waiter, Johnny, came numerous times to check on us. Our food came out quickly. We were more than satisfied with our meal and the service. (I don't give 5 stars unless there is something super outstanding.) read more

Food is great but service has been horrible every single time except once . We got a wonderful young man who was amazing and very attentive . Every time after it was horrible . No refills or server after our food came out . read more

Good lord!!! A trip to outback shouldn't take an hour and a half. I don't know what I hated more the music that was turned from nice background noise to concert level or our disappearing waiter. He was great when he showed up which was rare. That was ridiculous. read more

The pic says enough. Burnt and the rest was bland.I showed it to the waitress and wasn't offered a refund even though she admittedly was burnt . Tried contacting the store and outback and no one even responded. Just don't bother eating here. They serve burnt food and do not care about their customers. There are much better places in Ashland to eat with better quality food. read more

Outback Steakhouse - Burnt asparagus I was served - Steakhouses Near Me - Ashland, Kentucky

We did curb side pick up so no clue on how the service is inside. My steak was perfect and that was all I was worried about so I was happy. I've had better salad and dressing before but my steak was perfect. It's hard to ruin a sweet potato so that was good. The young lady who ran the food out was nice. The outside could use some cleaning up but I think it's just the general area that needs all the cigarette butts swept up on a regular basis to make it look cleaner. read more

Awful service all six of our plates were ice cold the waitress was drunk the steak on the kids menu was to spicy for them to eat worst $120 spent ever!!! read more

The new options on the menu insert where great and our server Jessica was very attentive.

Wish this had a zero star rating. Worst service of my life and everything we ordered was a complete disaster. Sparing the details but completely disgusted with the whole experience! Would recommend eating out of the sketchy Chinese buffet dumpster before going here! read more

We love the steak & lobster and the salmon and eat there often. Today we saw that police officers received 20% off and decided to eat our dinner at the Ashland Ky location. We there at 4:20 and it was pretty empty. We asked for a larger booth to accommodate our party of four with room to move. We were left standing for a while before being told there wasn't enough servers to let us sit at a large booth. It was obvious that they didn't want our business so we left and went to Texas Roadhouse where we were welcomed, given a large booth and we had a delicious dinner. Why advertise special events if you don't want to take care of customers. It's sad we enjoyed your restaurant until now, but will not be returning due to the lack of customer service!!! read more

2 different stakes, and while cooked correct, was both so covered in pepper was near unbearable. Dinner room was really busy, service was fair. Steaks are not worth the price. read more

I used to LOVE this place. Number one complaint, they leave out all the salt on their potato. That's what made their potato's good. and famous. Number two complaint, they took out the shrimp on the bar by sauce. IT WAS SO GOOD! But they replaced it with a sauce, I consider it a crime to compare it to the old one. The rest of their food is decent. Nothing much that is spectacular is left at outback. I wouldn't recommend. Also the service isn't all that great either. read more

So today is Feb. 14th and me, my girlfriend and my parents decided to go to Outback for a nice Valentine's Day dinner. As we waited on a table, we finally had to ask what the wait was and we were informed that they had forgot about us on the list (as we watched people go ahead of us who came in after). Granted, it was snowing and they were probably short-staffed to an extent. However, as we sat down and ordered, me and my girlfriend got 2 Victoria filets (of which we were never asked the extent that we wanted our steaks cooked). Furthermore, we ordered a side of sautéed mushrooms. Right after this, we received our bread as an appetizer and shortly thereafter we were empty to low on our beverages. Well, the real complaint is our waiter never got us new drinks until our food was served... And even at that, our tea was so terrible that we had to ask for a whole new change of beverage. Moreover, as we prepared to eat our meal FINALLY, we watched our waiter spill food all over another Valentine's Day couple.... Ruining there night as well. Then, once I got my steak, the waiter turned to my mother and said "oh, your loaded fries did not come with bacon... I'll go get some", in which I replied, " I didn't get my mushrooms either nor did my girlfriend", and he said he would take care of it... only to return with bacon, and NO mushrooms. Then, asking how everything was, I said "it's good, but I still don't have any mushrooms"... And he returned again, only to forget about them. Once again, I asked about my mushrooms, only for him to return and say they had forgot to even cook them! Needless to say, the steak was delicious but everything else was below terrible. As i sit in the car riding home, I felt the need to make a Yelp account only to share this experience. The meal (aside from the steak) and service was the WORST by FAR that I have ever had- and I am not one to complain. For such an outrageous check, you would ask only for decent service. Absolutely a 0/5, not recommended for ANYONE. My return to outback is highly unlikely... Longhorn and Texas Roadhouse have my votes. I have never not wanted to pay for a check so bad. Terrible terrible. read more

I took my family here to enjoy a nice dinner we ordered and waited. After 45 minutes of waiting and watching 3 families come and go I asked about our order and was told it was coming right out. Another 18 minutes passed and no food. I asked for a manager and sh vame. I explained that we had waited over an hour and she was pretty much indifferent to our situation. At this point I asked for our drink bill paid for it and left. I will never return and suggest others don't as well. read more