We've used Out-U-Go for several years now and they've been mostly good. The service this time however was shocking. We have a cat, which is super easy to take care of - all he needs are visits and love. We leave our cat with these caregivers so we know he's in good hands and so we don't have to stress out. Several of his visits this time were good, mostly had the same cat sitter and she seemed knowledgeable. The sitter that came right before we returned from our trip was new but that's nbd. We get home, check around the house as we usually do, go into the bathroom where his litter is kept. I'm baffled to see it's dark grey and dirty, surely not litter. Upon looking further I noticed the sanded grout bag near his litter box (we recently renovated our bathroom) was the culprit. This sitter took the bag of sanded grout and dumped it into his litter box. Our poor cat was using his box in filthy chemicals. I was livid. We looked up the particular grout and didn't clearly see if it was toxic to cats, but we're taking him to the vet as a precaution. Furthermore, our entire bathroom was coated in a layer of dark dirt, as well as parts of our house. I emailed them and left a voicemail voicing my concerns. They called back and the guy literally didn't let me say two words the entire time while saying he was sorry. He also said it was an honest mistake. I'm sorry but no. Sanded grout is clearly not litter and the litter in the box was completely different. Also once you saw it was clearly different or god forbid, looked at the bag - fix it immediately. Don't leave it there. It says ON THE BAG this is toxic. I can understand a simple mistake like not showing up a day we scheduled you or not scooping the box, but this? No. Absolutely not. They offered to pay for our vet visit, but we will also be charging them for the cleaning fees we will have from all the dirt and should be refunded our visit, at least for that day. We have recommended you to several of our friends, but we will no longer do this and we have let everyone know what happened. They will not be receiving our business anymore because we travel frequently and honestly, cannot handle the stress of knowing our cat, our child basically, is in danger. We have more reliable friends and honestly anyone who is intelligent enough to know the difference between litter and literally grout. read more

Out-U-Go! - I cannot imagine our cat being exposed to toxins while we are out of town unable to help him. - A plastic storage bin filled with small, dark gravel or sand, situated on a tiled floor near a white brick wall. - Dog Walkers Near Me - Chicago, Illinois

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I have 2 rescue cats and Out You Go was recommended to me by a friend for in home visits when I'm gone for longer periods of time. First use: 4/5 overall. The sitters left notes in my apartment for each day. I think there should be a way to send the notes digitally, via app or text or something while you're gone, but I accepted just receiving an email after the first visit. Except that they didn't send me an email after the first visit. I had to email them and their response was "Oops we must have forgotten." I was 1000 miles away and couldn't do anything about it. The notes from the rest of the week make it seem like everything went well. They were very quick to charge my credit card for services rendered though! Second use: 0/5. When I originally set up my account with Out You Go, I requested visits on a total of 6 days. 5 of them consecutively and then 1 day about 2 weeks later while I was on a business trip. When I got home from the business trip, I noticed the food & water bowls were empty and the litter box was a disaster. I looked for a note from the sitter but there wasn't one. Because they didn't show up. Luckily, I was only gone a little more than 36 hours and left them with full bowls as I was leaving, but it's unacceptable. They were left alone with no food or water because Out You Go skipped their visit. I tried to call and speak to someone but got their out of office message. I also sent an email but have so far gotten no response. I have to say, for a company that charges $64/hour, I expect more. I will be searching for a new pet sitting service the next time I leave town. read more

Out-U-Go! - Why would you leave these beautiful babies without food or water for 36 hours??? Why Out You Go??? - Dog Walkers Near Me - Chicago, Illinois

I use OUG regularly every week, at least 3 times a week. They are SO good with last minute changes, additions or cancellations. When I moved to Bucktown my old dog walker wasn't able to follow me. I reached out to multiple companies looking for a female walker. I have 2 small dogs and my little guy warms up to females much quicker but even then sometimes they can't leash him the first few times since he gets timid. My regular walker is Hannah and she got him on the first try! Emily fills in also when needed and they're both great. It's so nice to know I have a couple options in case one of them is sick or on vaca. Their customer service is impeccable and always get back to me ASAP. Highly recommend!! read more

The folks at Out U Go Chicago North, South Loop and Oak Park took care of my kitty when I was out of town for most of my cat's 15-year life. I found them to be reliable and reasonably priced. If there ever was a snag, they immediately resolved it. I loved the notes they left after each visit, so I could have those when I returned. The only thing I would change is that they uploaded after-visit notes into a portal so I could see those in real time and be reassured of my kitty's well-being when I was away. And every now and then miscommunications would occur. Other than that, I recommend them highly. read more

Out U Go walks our dog several times a week, and they're always dependable & personable. They remember our preferences, they're quick to respond to questions, schedule changes, etc. The dog walkers do change, but it's not a different person every day. Over the course of a year we've probably had a rotation of the same 3 or 4 people. We love the notes they leave (and dog treats on holidays!), and it's clear that they truly love animals. On a few occasions, I've been home when they visit and got to see how happy our dog is to see them. I'd recommend them to anyone. read more

We really value the excellent service and relationship we've had with OUG which now spans about 15 years and several different dogs. They are extremely reliable and consistent in their services, so you don't have to worry about your pups while you're away from home. Scheduling is very easy and they are very responsive. Over the past year we've had an extremely inconsistent schedule in our home due to a new puppy and an older dog with some health issues requiring very different approaches for each dog in terms of both scheduling and care, and they have handled this evolving situation with patience and kindness. I recommend them to anyone every chance we get, so here's another recommendation. read more

DO NOT USE THEM!! First walk went fine, my 2nd scheduled walk they never showed up. My dog was left alone all day with no communication from them. The excuse? They said they didn't recognize my email the previous day as a "request" after they sent an email bolded that my dog was set everyday going forward. Getting home from work to your dog in a state of not being taken out all day with no paper report card they were supposed to leave is not a good feeling. I'm appalled that a company would blame the consumer after they, in writing, said they would provide a service. I would never trust them with my dog and am strongly suggesting nobody else put themselves in this situation. Also, good luck ever trying to get ahold of someone after business hours, though they also claim they can be reached.. read more

Out-U-Go! - "Scheduled everyday" but never showed up! - Dog Walkers Near Me - Chicago, Illinois

I would never recommend this company. They had nothing but excuses for not being there at the agreed upon window. After the first time they agreed to be closer to the middle of our 2 hour window and they STILL showed up late AFTER the two hour window. The office manager and general manager for the chicago location are horrible people and wouldn't let me finish sentences. I finally had to hang up on her because Lindsay wouldn't shut up and let me talk. Her excuse: " well there's no guarantee" (this is after agreeing to being there at an earlier time the week prior), and "it was only a few minutes late" It's a 5 month old puppy Lindsay...take responsibility and FIX IT and stop making excuses. read more

I have a 4 month old puppy and they were always late taking her out. They made excuse after excuse. DO NOT PUT ANY FAITH IN THEIR SERVICE. They have no work ethic and should be closed. My puppy cried on my phone's camera. They destroyed my trust. Period. read more

Hassle-free and reliable! We've used Out-U-Go on several occasions. We have two cats who can be a bit mischievous. During the meet & greet, our Out-U-Go visitor made sure to pay close attention to the things we were worried about (cats running out the door, chewing on blankets or pillows, accidentally turning on the stove). It put us at ease that they took our concerns so seriously. read more

This company is the best. They are dependable, friendly, and very responsive. When catsitting they always sweep my apartment. They also walk my dog when I work long days. They also leave detailed notes on each visit and notify you if they notice any concerns or anything out of the ordinary with your pets. They offer a wide range of services, time slots, and even do visits on holidays for and extra fee. Their service is friendly and website easy to use. I love them! read more

I just once again have to write an awesome review about Out-U-Go! I was away this past weekend on vacation and Alex came and stayed at my place to watch my four, four legged kids. My place was immaculate (including sheets and towels all washed and folded neatly) and she wrote the most sweet and sincere note about her stay here. She also drew an incredible picture of all the animals (super talented!!) Above and beyond amazing service is saying too little about Alex. All of the animals were content and happy when I came home last night. I cannot recommend Out-U-Go enough. Exceptional, exceptional company and employees!! Five PAWS!! read more

These people seriously are as good as it gets! They were super duper professional and really helped us out. My mother and her 2 year old poodle stayed with me while my mother got her knee replaced. While I was at work during the day, a walker came around lunch time to take Maddie out to the park for ~30 minutes. It really gave me peace of mind that Maddie was not cooped up alllll day and that my mom was not out in the cold trying to walk her! I contacted them about a week before I was going to need them, and they were very prompt in answering my inquiries. All in all, it was such a nice experience, and I would recommend out-u-go 100%! read more

Out-U-Go took care of our tortie kitty, Marceline, when we were out of town for our wedding. Such wonderful customer service from the beginning to end. They even had someone come over to our apartment to meet Marceline before we left - she was fully prepared with a list of questions which made me feel more at ease. On our trip we e-mailed a couple days in to see how she was doing, and we received an update within the hour that she was doing good! We loved coming back home and reading the "The Scoop" summaries Colleen, Christine, Sasha and William left for us. It was so fun to read about what happened each day - such as yoga, belly rubs and bird watching :-) We use to take Marceline to be boarded at our vet, but from now on we will be using Out-U-Go! read more

We have been using out-u-go for many years now and completely trust them with our dogs and keys to our house. We really appreciate that the dogs are getting noon walks and love. read more

I could not have my dog without them. They are punctual, keep me posted on how my pupper is doing and are available on short notice. Have also used them for overnight stays with great success. They are certainly the best in the business, highly recommend. Have used them for 3.5 years. read more

Such a great pet sitting service! I've used Out-U-Go twice this year while I've been out of town for longer periods of time. The first time was perfect. The woman who took care of my cats also brought in my mail and made sure my plants were watered. It was great to come home to happy plants and happy pets. The second time I used Out-U-Go was not quite as smooth. It seemed like the pet-sitter had left in a hurry after her last visit without feeding the cats, watering the plants or ever bringing in the mail. The cats still had plenty of water and since I came home the following day, the cats were fine. When I spoke to Out-U-Go about that last visit, they were so friendly and didn't even charge for the visit. The people at Out-U-Go are obvious animal lovers and treat their clients (human and pet) and their homes with a great deal of respect. read more

Staff at OUG is very friendly, professional, and cared for my cats perfectly. Their pricing is more than reasonable. When they had trouble with my front door, which sticks a lot in the summer, they contacted me right away and kept me informed of their efforts. They truly care for pets and I will use them again and again. read more

Each time I've used OUG I've felt very comfortable leaving my cat in their care. They visit my apartment and give my cat love, feed him, and empt his litter box each day. That way o don't have to board him. They are reliable, they pay attention to detail, and communicate often. They are professional and accommodating and make traveling and leaving my pet behind much easier. I will continue to use their service! read more

I really love Out-U-Go. I get super nervous when arranging for pet care. I have considered other sitters/options but always retracted as it just never felt right. When Carly came to my home to introduce herself and meet my dog, I knew he would be in good hands. I have never met Flo (the walker) but every time I come home, I encounter a happy, wiggly black pug. I don't do weekly walks and often find that other walkers have minimums. Out-U-Go is very flexible and accommodating. Good people, trustworthy and good customer service. I highly recommend them. read more

Sure, you can check out some random bulletin board at the Jewel to find a dog walker, but if you care about your furry companion as much as they love you, call Out U Go. This is a professional service: you call, have a meet and greet, schedule your walks and get a report card after each visit. They are very accommodating with last minute changes - perfect for people who sometimes have to work late with little notice. Everyone is super friendly, but of course I have to say how much I love one of their walkers, Alyse. You can tell she's a true animal lover by her sweet notes that I look forward to as much as I look forward to seeing my puppy after work! I recommend this place to everyone who has a dog and even those who don't (it's a good way to get them over the hump on deciding to get a dog)! read more

We have been using Out U Go for three years and couldn't be happier. We use the dog walking service as well as overnight stays when we travel. I feel confident that you can use this service and have very responsible dog walkers. They love our dog and have called us a couple times when he is ill so we can respond immediatley. Our dog is like our son so we don't take lightly who comes in and takes care of him. Remy's Mom read more

As a relatively new dog mom who usually leaves her puppy with parents and/or close friends, I was very anxious about hiring a dog walker. It's nerve-racking thinking about a stranger coming into your home when you're not there, and taking care of a member of your family- especially when you're on vacation and a thousand miles away. I couldn't have been happier and more put at ease. Even when we needed them to do things at the last minute (like give him some food, etc.) everything went so smoothly. They called and emailed to keep us updated on our little guy. On top of everything we got a fabulous yelp deal making it extremely affordable. I'm so glad we use Out-U-Go, and that if we ever need someone to walk our little guy we have someone extremely reliable and professional to call. read more

While I was out of town, I needed a reliable dog walker to check in on my pal Gizmo. Thankfully OUG was there to the rescue. They were wonderful with ensuring we had a meeting before services began. Also they provide report card daily to let us know how the visit went and what they did. I highly recommend them to anyone in the Chicago area. read more

I only have amazing things to say about Out-U-Go! My friend and I both use them for our dogs and have been super happy! They are so convenient, I can email them before 8am for same day walks when something comes up! They always offer to do extra things to help like feed Maddie (my dog), turn on/off lights, bring up mail, etc... When you sign up with them they ask a lot of questions about your dog's schedule, likes/dislikes, habits and personality so it really feels like they care. On top of that they also always use the cutest notes letting you know what happened during their visit! :) read more

My pups are always well cared for. Out you go always takes last minute requests to help my family in an emergency . I completely trust them with my fur babes. read more

I've used several petsitters and this one is THE BEST. This is a case of "you get what you pay for". Their service is reliable and very pet focused. I would highly recommend them. read more

We have used Out-U-Go for several years now for cat sitting when we are out of town. We have always been very pleased with the Service our 2 cats have received as well as the caring nature of their employees. read more

I wish I could give 1,000 stars!! Everyone here is great! Joe is super helpful and Keegan is my dog's absolute favorite walker!! I was skeptical at first because I had never used dog walkers/sitters who weren't friends of mine, but the team at OUG really blew me away!! Small, but notable details I love: Coming home to read the daily reports from the walkers (aka "The Scoop"), helpful staff who will go above and beyond to make the dog/cat owner feel comfortable and who will explain any and everything about the process, and of course the cute little jingle you hear every time you call (that will most likely get stuck in your head)! Please, don't think twice about this guys! They are well worth your money and they truly care about your furry family! read more

I use out u go Oak Park and they are wonderful! Great walkers and are always willing to accommodate my changing schedule I would highly recommend them for anyone looking for dog walking or sitter services read more

We used Out-U-Go! for about 2 years while we lived in Chicago. They were excellent! Very professional. The company was flexible with my frequently changing schedule. My dog loved the walkers. I can't say enough good things :) read more

This place is great! We've used other dog walking companies before and have experienced a few shady workers being sent from those establishments - no one ever did anything bad, but just had a weird vibe with some of the walkers at those companies. Out u go was totally different. Christopher was our dog walker with out u go. He was wonderful!!!! He's a great guy - very polite, friendly and LOVES dogs. Our dog loved him. They are also very flexible. They came to our house a few times a week on schedule. Some weeks we'd add days. Other weeks, we'd cancel. Both Christopher and the scheduling staff were very accomodating to our needs. The only reason we aren't still with them is that we've moved out of their service area. Thank you Out U Go. read more

These guys have the most outstanding customer service of any pet care service, and really, any service of any kind! Convenient, prompt, friendly, and our dogs love them, too. read more

Out-U-Go! is a great service! I can schedule walks at any time or set up recurring walks and all walkers and staff are SUPER friendly. My dog, Max, loves everyone that comes over. So glad I found Out-U-Go! read more

I've used OUT U GO in both Oak Park and the South Loop. Both are great but the south loop location very very flexible which was great as I had college students in and out and we didn't have a set schedule. Dogs were happy when we talked about them coming over (you think I kid!) and they brought in packages, mail. Can't recommend them highly enough. Zero problems with house security, etc. read more

I've used Out-U-Go since my dog was a puppy 9 years ago. I had to relocate from Chicago to Denver where I discovered that they had an office there as well that I used. Then, used them again when I moved back to Chicago. Recently, my neighbor mentioned how impressed she was with my dog walker, Zoe, because of how much attention she gave him and made a note to tell me so. I give them the highest rating possible. read more

I originally ordered a yelp deal to try out Out U Go's service and I've been extremely pleased with them. My dog is a rescue chihuahua/jack russel terrior mix and he's a little bit frightened of people, but the people at Out U Go seem to know how to earn his trust, which is no small feat. Meanwhile, they have gone above and beyond to accomodate me when I've had sudden schedule changes or needed random accomodations. These are good people who care about their customers and, more importantly, dogs. read more

Best pet sitting service EVER!! Friendly, extreme animal lovers who take care of your fur babies as if they were their own. Highly recommend! Completely trustworthy! read more

Woof! I'm so glad my parents thought to call Out-U-Go!, because I have the best dogwalker! Alena walks me every day and while I was quite shy in the beginning, she and I are now good buddies. I look forward to seeing her every day, and I especially look forward to our walks. Alena sometimes visits me at night too when my parents get home late from work. The thing I like most about Out-U-Go! is that I have the same dogwalker every day, and if Alena is not available, then my other good friend, Florentina, usually visits me. My parents have always been able to arrange for extra walks for me on short notice with no problem at all by emailing or calling Carly directly. I definitely give Out-U-Go! four paws up! (From Ella, a pampered Papillon) read more

I started using Out-U-Go a few months ago. I have tried a few different dog walking services in the past and didnt like any of them. Either I didn't feel comfortable with the walker or didn't like the attitude of the people working in office. I am soooo happy I discovered Out-U-Go! The people in the office are so nice and the walkers are great. Carly who is the "top dog" comes to your house to meet you and your dog. She is so sweet and makes you feel so comfortable. She gets all the information necessary to make sure the dog walker knows everything needed to walk the dog. My dog walker Ryan is great. He's always on time and they go for a 25 minute walk. He refreshes his water bowl and the best part...HE LEAVES A REPORT CARD EVERY DAY SAYING HOW THEIR WALK WENT!! Its sooo cute and I look forward to seeing it when I come home! They are very flexible at Out-U-Go. You can have your dog walked everyday or as an on-needed basis. I sometime end up calling last minute if I get stuck with something at work and they send my dog walker out. It's nice knowing that I always have a back up if I can't do it myself. I HIGHLY recommend Out-U-Go. If you love your dog as much as I do and only will settle for the best...you have to give them a call! read more