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    Out Back Septic Service

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

    Services - Out Back Septic Service

    Plumbing inspection

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    6 years ago

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    Base One Plumbing - Tankless propane water heater

    Base One Plumbing

    (25 reviews)

    My parents had a pipe break in their house last night about 9:30pm. We called the home insurance…read morecompany this morning and Base One was the contracted company selected by the insurance company to contact us. Greg called us in about an hour from when we hung up with the insurance company and said he was on the way to our location. Greg came in and was willing to listen to what we had done so far and asked questions. He was concerned about keeping the house clean while he was here. After he determine what and where the issue was he quickly fixed the problem. He was very professional and was focused on getting the problem solved ASAP. Turns out that in order to access the broken pipe he had to cut into the wall. He did a great job on cleaning up the mess afterwards. The drywall repair is not part of the insurance package so he left a great rough patch for us to fill and paint. After the work was complete he was willing to share some things about the plumbing system in this house that could be potential problems in the future. This problem was known by us due to other neighbors having similar issues. He was not telling us this to create additional work for himself but as advice for the future. Thanks Greg for getting the water back on and running, the showers felt great and it was nice to be able to flush the toilets. Thanks Greg.

    I've owned my home for about a year and have had many tradespeople in and out during that time…read more This is the first experience I've felt compelled to write a negative review about. Greg was assigned to my service request and did arrive on time. However, his overall demeanor was unfriendly and unprofessional, especially for someone in a customer-facing role. Shortly after he arrived, my daughter experienced a sudden medical emergency--a seizure, her first ever. I was in the next room calling 911 while emergency responders arrived. It was an extremely stressful and urgent situation. I have no doubt he could hear me screaming her name and calling emergency services. About 10 paramedics came stomping down my short hallway. It was quite the commotion. Before leaving with my daughter in the ambulance, I briefly let Greg know he could continue the work if needed. His response was: "Make sure your dogs are locked up. I don't want to be bit." My dogs were locked up when he arrived and he knew that. Given the circumstances, this felt incredibly lacking in awareness and basic human empathy. I understand safety concerns, but the timing and delivery of that comment were inappropriate. I rarely leave negative reviews, but this experience stood out for all the wrong reasons and this guy shouldn't be entering any one's home.

    Out Back Septic Service - plumbing - Updated May 2026

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