Horrible experience with customer service. May be reliable but professionalism is not their strong…read moresuit. We had a previous bad experience with them and they bailed on us last minute essentially leaving us stranded at 5 am. Attempted to give them another chance and was met with unexpected rudeness and eventually was told I was x'ed. I am baffled by the experience and have no idea why I was met with such rudeness and unprofessional. Sadly, they lost a great deal of business with us. I'd give negative stars if possible.

The communication was A-1 top tier and especially reliable and professional service for super early…read moream service and they even waited on return with delayed flight. Will definitely recommend to everyone.

This guy is a prick, I called and ask for a ride that is only 15 miles away and he wants to charge…read moreme 60 dollars I told him no way and he told me to start walking, not much of a business man. Im only giving him a one because I have to give him something he doesn't even deserve that!

Left us stranded. I booked a ride from the Sherwood Forest Faire back to Austin for $140. Two hours…read morebefore the scheduled pick up time, I received a text that there was a "family emergency" and there would be no ride. Maybe that's true, maybe it's not, but there was no alternative transportation out there. No Uber. No Lyft. I called another local taxi company that Giddings Taxi told me to "Google," when I asked for another driver. A couple of hours of stressing about being left in the middle of nowhere without a ride, we found a student driving back to Austin and paid him for a ride. I just can't fathom how this business left us with no options, and was unconcerned about having done so.

Jo is a delight, funny as hell. Have enjoyed trips with her several times. Was quick to pick up and…read morewilling to tote me anywhere. Highly recommend.

From the owner: RIDES Let me serve you and all your…read moretransportation needs at a very reasonable rate. Here are just a few of my services: * Airport rides / one way & round trips * Cosmetic Procedures * Medical Procedures * Road Trips(up to 125 miles) * Last Minute Rides/if I can’t help you, I’ll help you find a ride. Let’s discuss any & all of your transportation needs. I will do my best to help you find a solution at a very reasonable rate.

The a/c wasn't working and it was not made aware to us my daughter had an anxiety panic on her day…read more(15) the manager didn't even bother to reimburse me anything for the inconvenience.

Let me tell you - I have some pretty shady experiences with limo drivers in the past. This time was…read moretotally different! Austin Luxury Limousine was incredibly professional and very patient with our very loud and full-of-requests bachelorette party this past Friday night. Our driver, Russell, was very friendly, professional and did his best to get us around on the packed Austin streets. He's also very affordable compared to other similar services around town and the limo was definitely the nicest and cleanest I've ever been in. Seriously, if you're looking to live like a rock star for a night, you can't go wrong with Austin Luxury Limousine!

If I could give this place 0 stars, I would. My Fiance and I…read morehave been planning our wedding that'll happen in November for about a year and have been working with a fantastic wedding planner. In February, we signed a formal contract & paid a deposit booking R&R's shuttle service to drive our guests from the hotel to venue and from the venue back to the hotel, at the end of our wedding. 3 Months away from our wedding, we receive a call from R&R cancelling their service because Formula 1 was happening the same weekend of our wedding. They would most likely generate more money from servicing other clients to Formula 1 than our wedding. Fortunately, we will get our deposit back however there was no penalty for R&R Canceling our contract. We're now scrambling to book a transportation service 3 months away from our wedding. Do not book R&R as they're unreliable and their service depends on how financially beneficial your needs are to them. Our planner also made efforts to reach out to R&R and they told them the same reason for the cancellation. Needless to say, or planner was just as shocked as we were, as they've worked with them multiple times in the past.

We rented a min-bus (23 seater) for my 40th birthday trip. Our driver, John was exactly on time and…read morevery friendly and professional. The bus was very clean with working speakers and perfect A/C. John got us safely to all of our destinations and then safely to our rent house....truly invaluable. The entire booking process was extremely easy and they called the day before and the day of to confirm details. They all sent a confirmation email with addresses of places we wanted to go. My friends and I were all very happy with the service. I searched tons of websites and got tons of quotes and R&R was the best price by far. I would rent again and I highly recommend.

Rented a car and the services of a driver for my brother's wedding, to and from the venue. Both…read moreways, the driver was ahead of schedule and waiting. He was respectful, had the route pre-planned on his GPS, and did not complain once about the rather windy roads. Could not ask for a more professional experience.

Ryan was amazing! One of nicest and most professional drivers I have ever met. I cannot sing his…read morepraises enough!

The chick at drive thru was so rude. Never greeted. Never said thank you come again…read more Low class . Why do these managers hire people like these? Friday 8:00 p.m.

Great van & drivers, clean, on time & reasonably priced compared to other companies! Driver was…read moreawesome, we had a great time!!

Bill is also great. Trent seems to have disappeared on a cross country tour of self discovery. He…read moreis missed. Bill is always on time and very entertaining. Big personality. Uber drivers often don't like to travel to or from AUS and Jarrell, and it's very nice having a plan-ahead alternative. Rates are competitive. I am very appreciative for their existence.

Premier was Exceptional in every way. The drivers are professional, helpful and were always on time…read moreto get my family and I were we needed to be. They were responsible, and their prices were unmatched. I highly recommend them. They even brought a child car seat for my toddler at my request that was correctly installed for safety. There is no other service I would use in Austin. Can't wait to visit them again.