Horrible experience. The clowns behind the gun counter are clueless. Some of the worst customer…read moreservice ever. When I spoke to a front end cashier, she said she wasn't surprised at my comments/ concerns. I don't k ow how this business is still around. I've been in numerous locations. Their service, supply, and customer service simply sucks. I'll never go back.

Nice large store, but selection of some basics is very limited. Also they may carry only few of…read moresome items. I always walk away either empty handed or with not enough. It seems like they are afraid that they will sell too much. Typical problem for big businesses run by corporate office.

place is great !! Found hard to find parts for my propane hook up…read more Great Place and always willing to help !!!

Lovely customer service and amazing products! They always make me feel welcomed and remember us,…read moreand they always Are so nice to my son

We rented e bikes to ride on the ski hill. They had just got their ebike in and had to put them…read moretogether for us. Happy to do it. Even put together an extra one for me so I had two choices of bikes. They let us do a have day instead of a whole day . They let us keep a change of clothes there. They we so helpful and friendly. We will definitely do that again. So much fun and they made it easy. Since we were able to do a half day it was cheaper then the other place we checked.

Der Sportsmann is always one of our first stops in Leavenworth, because my wife continually loses…read moreher gloves, and we end up buying a new pair here immediately upon arrival! What was once a minor inconvenience has now become both an in-joke and a holiday tradition! The apparel and accessories here are all high quality, stylish, and reasonably priced. Everything from coats, shirts, pants, thermals, boots (snow & hiking), hats and everything else you would need to bundle up in the snow can be found here. Additionally, all manner of sporting goods, from knives to canteens, survival goods, fishing gear (rods, tackle, etc), skis, snowboards, sleds (great for that awesome sledding hill in Front Street Park!) are available here as well, making Der Sportsmann your one-stop shop for all outdoor odysseys and endeavors in the Leavenworth area!

I would rate these guys zero stars if I could. I will never buy anything from them again. The…read morecustomer service is a joke...don't take my word for it, go ahead and try to call them right now...see if you can get anyone on the phone. HA!

Would have given this place zero stars if possible!!! unfortunately I will have to give it one…read morestar. I will say that I went in there a couple days ago and employees were not wearing their masks mask mandate was not being reinforced whatsoever!!!!! Terrible management!!!!! Masks not work properly, employees constantly not wearing a mask! Super disappointed

Staff in firearms is, at best, mediocre!! Not very knowledgeable! I only buy if I can't find it…read moreelsewhere. Very little ammo selection in store. You have to order ammo many times

A simple statement led to very poor service and a store manager aggressively talking to a customer…read more(me) I went to purchase a handgun at this store online. I ordered went to the store a week later to look at what they had and check on the status of the firearm 1st contact with store manager Not in the firearm looked at some other takes for a bit left 2 nd contact notice of firearm in went to the store find out it was for ammo and holster shipped. Talked with a different employee. Looked at some firearms then left 3 rd contact was with Walker firearm was in started to the proceed to get firearm I was then asked if I had done my firearm training I was like I'm good been dealing with ask my life was like no online as required by law. Ok no big deal I can do that. But why was nothing said. I asked too speak with the manager just to ask why nothing was said. Now the manager was the first contact William that I had spoken with. I started to ask him why was nothing said, would you not want your employees to ask her immediately started accusing me of being aggressive and rude. Over a simple question. I left made a complaint bought firearm elsewhere Don't recommend because of poor service

Went in there today to pick up my gun range membership and that shop is awesome. Definitely going…read moreto let my fishing friends know about this little gem. Lots of product and a super friendly golden retriever!!

I purchased an inexpensive ($27) pool cue package about two weeks ago and have only played 5-6…read moregames with it. The upper portion of the cue established a rattle of some sort. Each time I hit the cue ball it was thought there was a split in the wood or something was loose, obviously a defect. I went in today to the Moses Lake store to exchange it, possibly upgrade it. I talked to the polite counter person who said they would need to call a manager to the front. While waiting I went back to see if there was another one like mine. There was not so I decided to upgrade to a significantly higher quality set, $90. I got to the counter to finish the return and new transaction only to be informed by the manager on duty they do not take returns on pool cues because they are like baseball bats, an "impact" piece of equipment, store policy. Their return policy on their website clearly states no returns on bats and to refer to the "in-store policy" which there was a link to. That policy further defined non-returnable items, nowhere mentioning pool cues. I explained that I was about to purchase something of far greater value with a higher profit margin, to which the manager said "I would get in trouble if I allow this return." I asked for the next level of management's phone number, to which he provided me their corporate customer service number. I then asked for the actual store manager's name because I want to speak with someone locally to resolve this issue, which I got but they are not in today. In the past three years I have spent about $1,000 on merchandise in this store. Seems a shame to lose a customer over an unpublished return policy and $5.00 profit when I was ready to spend far more than that. I'll let you know how it goes.

Prices might be good but the customer service sucks. You can be in the store for over 10 minutes…read moreand not have a single employee ask if you need help or even greet you. If your purchase requires someone to retrieve something from the back, like a pair of shoes, forget it. It's not gonna happen.

Staff here is fantastic! Came in during the Farmers Market and saw their sale for hiking boots and…read moreLOVED the prices on their clearance! Selection was excellent too! Highly recommend!

Second time my whole brood's visited this shop. We really enjoy coming here, but like some…read moreshoppers, feel as if we were being "watched". But that's fine, we know we weren't going to run out of the store with a whole rack of shoes or anything that big ‍... we've purchased a few items here before, mostly flasks and its accessories. Today, I got a sticker for my flask, and another flask for my daughter. Maybe next time, another flask.

Great selection, fair prices, great people! Went twice in one day, ended up buying two pair of…read moreshoes and some other stuff. Layne is the best, and Hallie (spelling) is a top notch manager. Shop local!!

Excellent service…read more The owner followed up on my experience via email. I can tell that if there had been something wrong he would have made it right. It was such a pleasing experience I'll go out of my way to order my next pair through here rather than Amazon.