The staff at Provident Jewelers always amaze me. I went in today because my watch stopped working…read more I thought it needed a new battery. But upon inspection, the battery that was running in the watch had popped out of place. At first glance, it appeared that the battery would not stay in place. After a few minutes of fiddling with it, the very capable jeweler was able to seat the battery and get my watch running again. Now, time is l money and I wanted to pay for the fix of my watch. They would not accept a dime. This is the second time this has happened to me at Provident. Great customer service I would highly recommend Provident for all your jewelry needs.

I went in to get a new watch I purchased elsewhere sized to my wrist and Kyle was great. He was…read morevery helpful, kind and welcoming. After sizing my watch he showed me all the features on the watch and took the time to make sure all my questions were answered. It was a great experience working with him.

I live in Florida. Which has only 5 Authorized Rolex Dealers in the state. 18 months ago, I…read morereached out to the five dealers, to express my interest in the Rolex SS Submariner Date Only one, of the Five Dealers, had the courtesy to respond to my text from the Rolex website. That was Hamilton Jewelers, and to my surprise it was a Ms. Cassandra McBride who was their Rolex liaison, located in their main Store in Princeton, New Jersey. I followed up with a phone call to her, at the Princeton NJ location It was a very delightful and informative experience. Ms. McBride reviewed my information and explained to me, all the great details about the watch and it's current market availability but assured that my interest in the watch would be noted and would keep me informed. I told her I frequently visit New Jersey several times a year. On, one trip I went to the store and personally introduced myself to her, had a very nice informative and friendly conversation with her, a very nice customer service experience . I would during the 18 months, text her to reaffirm my interest, and she would always reply quickly , reassuring me, and expressing hope for good news in the future. On December 3,2025, she texted me. And asked if I was still interested in the SS Submariner Date, ironically I was in New Jersey for a social event. I called her back , and reaffirmed my interest, and we laughed that I was in New Jersey. She said she hoped to have good news in the upcoming year. The next day she called and to my surprise said the watch was available. I was ecstatic, we made plans for me to come to their Hamilton Jewelers store in Princeton on the 5th of December. At that time she made me a wonderful presentation of the watch, explaining all the details. It was like Christmas with an old friend. My dealings with Ms. McBride and the Staff at Hamilton Jewelers, was a wonderful experience. The Extraordinary Customer Service, I experienced with Ms. McBride and Hamilton Jewelers, is very rare these days, and I will not forget it.

I had the pleasure of shopping for a Rolex at Hamilton Jewelers and it was an amazing experience…read more Richard and the entire team were absolutely fantastic. While I was there, I saw folks walk in and greet Richard and Franco by name, shows that these guys take care of their customers... looking forward to working with them.

Just picked up a watch from Bennisson's purchased through Grailzee Auctions. Authentification…read moreprocess was easy and report was very helpful. When I went to pick up the watch the people were very helpful and answered all my questions. Communications throughout the process were very efficient

This was a terrible experience. I found Bennison on Yelp and was recommended due to being close to…read moremy home. Spoke with the matchmaker and stated that I would wind it, but would stop after awhile. I was winding it enough, so thought there might be loose screw or lube issue. He tested my watch on the bench and my watch was keeping acceptable time (+- 4), but they recommended a full overhaul for $700, which is crazy. Its a Selitta movement and only 3 years, so I thought he was trying to gauge me and wasnt addressing the issue. After goung back and forth and not get a good justification for full overhaul, I told him I wanted it back and took it to matchmaker in Gardens Mall. After a brief check the new watchmaker determined that there was a dislodged screw, in fact the entire rotor had moved, see pic. He took a closer look to assure there was no damaged and although there were a few nicks, he determined that the rotor screw became loose, which is rare, but fortunately no detrimental damage to the movement. After a quick fix, reseal and $100 later, the watch was in perfect working condition. I guarantee that the Bennison matchmaker didnt know what he was doing and in fact, his work could have really damaged the movement. Im not one to write a bad review, but this one was warranted! If you bring your timepiece here, proceed with caution, stay informed and bring your wallet.

Had a great experience with Gray & Sons, transaction between shipping and quote and payment was…read morewithin 2 weeks! Highly recommend if you have jewelry to sell.

I made an offer and got accepted by email. Later on that day I got a phone call from Rich with the…read moretotal. He said the watch need to be inspected first since they just got the watch. And it will be ready on Wednesday. (I was talking to him on Friday). I asked him to send me the invoice so I can pay for it. I also emailed him again to ask him to let me know when the watch is ready. Today, Saturday, I found out that the watch was sold. So I called him back. Then he checked for me and informed me that the watch is sold. He said He wasn't sure that I want it or not. I told him that I offered and you accepted. I asked you to email me the invoice also. I wasn't happy about how they handle the transaction at all. They should have sent me the invoice or reserved it for me. It's almost my first time purchasing from them. However I will be the last. Disappointed.

Outstanding customer service in this family owned and operated gorgeous jewelry box of a jewelry…read morestore. Their repairs are top notch, too.

Over priced and arrogant. Not very customer friendly. Would not admit when they made a mistake.read more

I had a very poor experience. I bought a Longine watch that was defective from this business…read more Concurrently, I bought a Cartier watch that did not come with a box. I had great difficulty tracking them down, as they did not return phone calls nor respond to emails. I won't be coming back.

Golden Anvil misrepresented their repair policy when we brought a piece of jewelry back to fix (for…read morethe second time because their first repair was so poor and insufficient). I've been a customer for over 10 years, but never again.