If I could put 0 stars, I would. They pick and choose who they wanna service and always act like…read morethere's no available drivers.

Rude service. Don't use this place…read more Someone came up to me and asked if they could use my phone because his phone ran out of battery. Being the nice person that I am, I allowed him to use my phone and he ended up calling this cab service. I unfortunately was heading to the airport so as soon as he gave me my phone back, I left. Little did I know - they ended up calling me to let me know that the cab was outside. I told them, "oh, I don't know what's going on but the person calling the cab phone ran out and he randomly came up to me to use mine to call a cab." The dispatcher then went on to demand that I go back to the hotel where he called and assure that the guy gets in the cab. I told him that obviously I can't do that as I've told you I am no longer there as I have a plane to catch and I did nothing more than a small good gesture favor for a random person in need. He ended up threatening to block my number and proceeded to yell at me. The guy on the phone is a clown and I wish he did it in person

We attempted to get an Uber/Lyft at 4:30am Sunday Morning to get to the airport. No one would…read moreaccept the drive. We were forced to quickly find taxi service to make our flight on time. Google search recommended 24seven taxi. Fee was twice as much as Uber/Lyft. But we needed to get to the airport so we accepted. "Olu" arrived in a reasonable amount of time. He helped load the luggage into the vehicle. He was pleasant to speak with. About half way through the drive he asked if we had and could pay with cash. He said the company would refund the credit card charge after the fact. During the drive I checked my bank statement. The charge "finalized" before we arrived at the airport. He continued to ask for cash and said "the owner will call you". I showed him that the transaction has already gone through. "I'm not going to pay you twice and get no receipt that I paid in cash". BUYER BEWARE!!!! Their phone number immediately hangs up on you. Their social media is spotty at best. I attempted to give them the opportunity to respond before writing this. I received no response. He also had the nerve to ask for a "gift" after attempting to shake me down for cash and credit card payment. Maybe this is a single driver issue? Maybe the driver was the owner? Pay the extra money to schedule an Uber/Lyft ahead of time when needing a ride at a low volume time. ***Update**** Owner called me to apologize about the situation explaining he is attempting to have drivers take payments directly to cut out a middle man (card processors), but the online functionality has not been disabled to allow for clear communication between clients and drivers. If this had been clear ahead of time, we would have had a much better experience.

JUST USE UBER IF YOU CAN! ive never heard an Uber driver complain about luggage or try to up charge…read morefor it. The ones running the company really cared about customer service, but my driver was more worried about making an extra dollar the wrong way. he Claimed we over loaded his car with luggage when it was three bags that sat on laps for the ride He added 20$ to our original price that I negotiated over the phone. only reason we used this company was because they claimed they could have 2 cars for us at 5:30am which they didn't end up having.

I thought I reviewed Mears yesterday, but I must have been mistaken or it didn't post…read more We experienced Mears when we were in Orlando going to Disney World. I did a lot of research on transportation before our trip and I learned there used to be a free shuttle from the Airport to Disney World. That was discontinued a few years back, I'm not sure how many years ago. I am surprised that they took it away for the price we paid for the hotel it should include the shuttle. When we were waiting in baggage claim, which had some machinery malfunction so it was taking longer then normal, he check out UBER and the price was sky high at this time at night. We arrived at the airport around 6pm on a Saturday. I told him about Mears and the mixed reviews I've seen about them. He went to there website, saw the price and he was sold. So after getting our luggage we went in search of them. We went out to the street and asked at the Taxi Cab station how much a taxi would cost then we asked where Mears was and they pointed us that way. We walked down the side walk and came upon the Mears busses and we were guided inside. Once inside we saw a welcome booth and kiosks. We asked at the welcome booth the procedure and they pointed to the Kiosks. We followed the prompts and signed up. Once signed up the Welcome booth people pointed to the lines. The line was pretty short when we arrived. We would share a bus with the Animal Kingdom Lodge and All Stars. As time when on the line got longer and longer and the wait time increased. I think we waited around 45 minutes for our line to be called. Once we were called we headed to the bus. They asked us where we were staying and put our luggage in the correct hull. It was well organized. As we arrived at the Lodging they were able to just open a single hull and pull everyone's luggage out. Ours was the last stop. It would have been nice to be the first stop, but for the price you really can't complain. The bus was very plush. The seats were fabric and plush with headrests. There was even a bathroom in the back that no one used. Everyone was excited to be here and exhausted from traveling all day.

Mears left me and my family standing outside at the Art of Animation resort at 3am and couldn't get…read moreus a shuttle in time to make our flight. They don't call. They have a stupid policy you must be there 15 min early or they leave you and charge you. I asked for a refund and the guy on the phone said he couldn't do it and I'd have to fill out a form online. Don't trust your family travel with this scam company even Uber calls you before they leave we were walking up as our driver left.

George was our taxi driver after flying into Orlando for a cruise. I would highly recommend him to…read moreanyone needing taxi services in the area! He was on time and very professional!

I was in Orlando for the 2014 HIMSS conference. I initially encountered this taxi by chance, but…read morewas so impressed with the professional demeanor of the driver, the condition of the cab, and the technology used to facilitate payment and receipts that I asked to schedule a ride to the airport at the end of my trip. Even though I needed to be picked up at 5 AM, he was there before I got out to the curb and had sent me a text message to let me know he had arrived. He then loaded my bags and had me to the airport in 20 minutes! During this trip I'd had a couple of unpleasant taxi experiences as well, which is why I'm taking the time to write this review. If you need a reliable, safe ride, fairly-priced ride then give this taxi a call!

Terrible service. They hung up my phone not once not twice but three times. Cutting me off mid…read moreconversatio. terrible customer service. I don't even want to give it a star. deserves nun

I called and requested a cab for my customer. The gentleman said that he would check the area and…read morecall me back. A driver called me back shortly and said he was 20 minutes away. It's now been about 35 minutes so I called the cab company back. The man that answered the phone said he didn't get any call for a pick up. I said that I did call and speak to someone and then he hung up on me!

We used Orlando on Wheels for private airport transfer on our vacation to Florida. Our flight from…read moreCalifornia was delayed several times. Communication with OOW was very easy and we were so happy to see our driver when we landed! Our driver was professional, and vehicle was spacious and comfortable. Will use again next time we are in the area.

We always use Orlando on Wheels. Their service is amazing! Can't recommend them enough!read more

After having a VERY bad customer service experience with another transport company before we ever…read moreleft Oklahoma, Nairn was a perfect blend of friendliness and professionalism. When a series of delays and cancellations changed arrival time several times from 1:00pm to almost 1:00am, we had constant contact. I was traveling with a group of students and the messages complete with GiFs put us at ease in a strange place. I don't make it to Orlando often but know who I'll call. Mohammed dropped us off at the hotel about 1:30am with a smile and a few days later greeted us at 6:00am for our return trip. If I could give more than 5 stars I would.

Nairn service is fantastic! Timely, Responsive, Courteous and Professional. I was with a large…read moregroup and Nairn was able to comfortably accommodate us all - 14+. On our second (return) trip we didn't notice until after pick up there was a group member missing. Nairn happily turned around and we retrieved our missing person (at no extra cost). Large groups or just for one, Nairn is my go to contact for transportation in the Orlando area.

I rode the self driving electric shuttle service in Lake Nona. It started in September. The two…read moreMove Nona shuttles are manufactured by Navya and operated by Beep. They travel on a fixed route on Tavistock Lakes Blvd to two stops: outside the Pixon building by Lake Nona Town Center and the Laurate Park Village Center (near Canvas restaurant). The plan is to eventually increase the number of shuttles and routes. The self driving electric shuttles navigate by using sensors and GPS to adjust to traffic conditions. There are attendants on each bus and they can take over the manual operation of the shuttle at any time. The attendant was using a tablet like screen and a video game controller. The air conditioned shuttles are currently free to ride during the initial launch period and carry up to 10 people. The shuttle travels at a maximum of 15 miles per hour right now but may go faster in the future. You must sit, buckle your seatbelt and hold onto a railing inside the shuttle. Be prepared that the shuttle does make hard stops if it senses something in the way. The shuttles currently operate from 10am-2pm and 6pm-10pm but these hours may change in the future. The shuttle arrives at the stops every 10-15 minutes. You can do a 20 minute round-trip by just telling the attendant.

Excited to experience the Move Nona program which utilize self-driving shuttles, autonomous, to…read moretransport local residents and guests to nearby Lake Nona town centers. The shuttle has one attendent and holds up to 10 passengers at a time with seat belt for each seat. The max speed of the shuttle is up to 15 miles/hour. Minors under 16 years of age must be accompanied by an adult. It is wheelchair and service animal friendly with nice air conditioning. Autonomous may break/stop when the sensor picks up other vehicle(s) passing through with high speed within its safety range. Mo was the attendent on the shuttle. He was able to answered my questions with great details on how the shuttle functions. Thank you Mo for the knowledge sharing!   Looking forward to additional routes and my next visit to the Move Nona shuttle - I love the innovation idea and the efforts for this project!