I accompanied a friend for her doctors appointment with Dr. Oso after leaving the emergency room. She had visited Dr. Oso for over a year for the same condition. Over the course of this time, he recommended she see a specialist. She visited the specialist Dr. Oso recommended, but her condition had not improved.
This morning her symptoms were so severe we visited the ER. Afterwards, we went directly to Dr. Oso's office. During this visit, Dr. Oso was abrasive, condescending, irate, and incredibly disrespectful not helpful. He was not attentive to her testiment of her symptoms, nor respectful of her as a patient.
Dr. Oso asked her questions; however, as she explained her experience and symptoms, he immediately interrupted and dismissed her account.
Dr. Oso tells his patient "I hear what you're saying. But this is a 1 on the scale compared to other patients. Especially patients with cancer. This is minor. You are only at a 1. I took the time out to see you today and I have other patients who have symptoms affecting their daily lives."
When trying explain this is a daily occurrence, Dr. Oso interrupted her, jumped up started yelling then flung the door open and stormed out of the room, leaving the other male doctor in the room looking perplexed. After a few moments the other doctor slowly exited the exam room.
The patient was left untreated, distressed and confused. From this experience, my hope is that this practice begins to exercise the policy of having a female present in the exam room, and the doctor undergo training for patient care and customer service. No one should have to experience this and especially have to leave with no treatment nor resolution. read more