This is what a real store should be and how it should be managed... The folks are GREAT !!!…read moreWhile on our way from Southern CA we stopped by and made some purchases... Quite a number of them... Somehow one of the items never made it into our bag and we only recognized the problem after getting home, about 100 miles later... Next day (Saturday) we called the store and spoke with the store manager named Lisa. She was fantastic. Asked a few questions, was super nice and very apologetic. Identified the item and made all the necessary arrangements to overnight the item to our home, free of charge. The item was shipped on Monday. This was followed by a text communication with tracking number and a phone call. Again, she was very apologetic. On Tuesday we got the shipment. Everything was perfect. The box also had a nice card with a hand written thank you and apology. We really enjoyed the way Lisa managed this minor problem. She is wonderful and the company should be proud to have such a manager. We will visit the store again when in the area.

My daughter and I entered your store this evening and were surprised that neither of the two…read morecolleagues standing near the entrance and behind the counter greeted or acknowledged us. Both were close enough to see us enter, yet neither made eye contact, welcomed us, or offered assistance. After a few moments, I actually turned to them and said, "Hi, how are you today?" a greeting that I would have expected to receive as a customer entering the store. I remained in the store for about four minutes and still received no assistance or engagement from any team member. Unfortunately, this left me feeling unwelcome and unappreciated as a customer. I was genuinely interested in shopping and looking around your store, but the lack of basic customer service made me decide to leave. Need to invest on coaching your colleagues to have better customer service.

I absolutely love this place. I bought a very warm Pancho for myself and I absolutely love it. The…read morematerial is very good and the designs on it are amazing. Also the owner is an older man who is very kind. He showed me around the store and recommended me a few items. The place is right in front of the Bank. It's a convenient location as well. They sell lost of things from clothes to food, and also train travel tickets to different places. You are also able to pay some of your bills there. I support this family business. It's been in Gilroy for a long time.

love shopping here for my girls.., You can find shoes , ear rings and Folklorico dress. And…read morecustomer service is the best... will be back ..

We pretty much live at carters they do have a large selection of clothes for babies and kids. The…read morevalue works for us we often have rewards points that knock down the price. Staff here is always polite and friendly never have any issues.

Noelle's Yelp Notebook 2015…read more Carters is great for babies- onesies, blankets and all the essentials. Now that my little guy is a toddler, I only come here for pajamas because they don't sell them at the Polo Ralph Lauren's factory store nearby. The great thing about Carters are their sales and the coupons you can find online. Today, I made a bee line towards the back wall and picked up quite a few adorable pajamas and a great cost. They have pajamas on the back wall for sizes 2 months all the way up to 4T and larger. The selection for boys clothes and pajamas is huge! If you're looking for a gift for a boy or girl or just shopping for your kiddos this is good store with great prices. Customer service is hit or miss!

The employees are always very friendly, helpful and work well together. They work hard to make sure…read morethat Online Orders are handled seamlessly, both for Pickup and for returns. If they don't have a size you need, they will order it for you. I have never had to wait very long for help here.

The employees don't appear to care about any semblance of customer service. They don't greet you…read moreor talk to you . You have to seek them out to get any help and then they seem totally bothered. They just stocked merchandise and talked about when they could get out of there and ignored customers. I love Gymboree clothes and this locations has them it's too bad the employees are terrible.

I think the only thing that makes this an "outlet" store is that it's located in an outlet center…read more It has the same floor plan, square-footage & pricing as a normal Gymboree - only regular stores seem to have better sale prices. The sale section here was decent, but the rest of the store seemed to be running full retail prices. Cute stuff, but I'd rather lurk around the store near my house, waiting for them to have a sweet sale.

Super cute clothes but I went there for the first time today to but some bubbles at the rec of a…read morefriend. I was there early (10:15 am) and quickly found the bubbles. I went to pay and literally got the worst costumer service I have ever received. The sales person was Alejandra and I don't know if she was ill or hungover or what because she had her head on the table when I walked up. She barely looked up to check me out and when I grabbed some hair bows at the register in bins that said 60% off and asked how much they were, she told me they were $4.99 (which was regular price). I explained that the sign said 60% off and she said that the sale starts tomorrow. Umm.....then put the sign up tomorrow....not today. She was so rude and not helpful I will never shop here again...which is sad since I have twin girls.

Noelle's Yelp Notebook 2015…read more Polo Ralph Lauren's Children Factory store has improved on their selection for boys. Came here a couple of weeks ago before our Disneyland vacation and we scored a ton of clothes at a great deal. My son is growing fast, so we come on a fairly regular basis to purchase clothes. Customer service is still hit or miss. I love coming here because I can find great polo clothes for my little man at a reasonable price point when compared to purchasing polo at the department stores or even online. This is the only PRL children's factory store in the entire state of California.

Are you one of those adults that can easily fit into kids size clothing? If the answer is yes, then…read morethis is the perfect place for you! Personally, my body type allows me to fit into a large or an extra-large (depending on the fit of the clothing). This is great because the price is also more affordable on top of this store being an outlet store. The style here is limited, which I didn't mind because it's an outlet store and the retail space here is quite small. What made my experience here better is the customer service here. There's this one female employee that's very friendly and continuously helped me throughout my whole time here. What I thought was kind of awkward was the fitting room. They didn't have doors but had curtains.. That never closed fully.

This place is super cute. We went in for a St. Patrick's Day story time and craft. The owner is…read morefriendly and nice. They have a good selection of boys and girl clothing. Prices are boutique prices, however I do want to say that the selection is not what you would see in your typical store. The fabric on the clothing is very soft and cozy. I'm sure items are hand selected. We wanted to get a hat for our 6 year old but we passed on it and the next time we went in it wasn't there. You snooze you loose. Grab it while you can! I'll definitely be coming back when I need to get a gift for friends.

This is the best children's clothing boutique ever! The clothing is curated perfection. The space…read moreitself is bright, joyful, and conducive to dropping lots of cash due to feelings of euphoria. As if it couldn't get better -- the owner, Kendra, is one of the most special people I have encountered. She's radiantly beautiful inside and out, and ever so humble. And then there's her daughter Avery! Absolutely darling, like her mama. Kendra also partners with many people in the community to bring us special events (story time, cookie decorating, and more). I'm not sure how our community got by without this gem before, and I'm so thankful for its existence!

Great options didn't buy anything but the store has a lot of good deals and the staff was nice…read more Clean organized and lots of people were in there yesterday!!

We normally take my daughters to the outlets in Tulare for school clothes shopping. We went to SF…read moreand passed these outlets. I had a 30% off coupon (woo*hoo) and so we stopped for a little shopping.... I was a bit disappointed in the kids section. It's very small, and I expected it to have a larger selection for babies and kids. Same ol Gap. Good 'staples' in your wardrobe for great sale prices.

Delightfully adorable children's store located in downtown Gilroy. The two owners are quite…read morefriendly. If you have a little baby girl, check out this store. The mostly carry frilly, cutesy girl apparel, with a few boy items on the right of the store. They have an excellent collection of Robeez for the south valley area too.