I love my skateboard! They gave me the best material for my skateboard and everybody loves it. I…read morelive in LA and everyone compliments my skateboard. Thankful for the free stickers too. Thanks to this shop.

I am a Hilo resident and a lifelong skateboarder. All my skateboarder friends warned me about this…read moreplace - that if I was not a skinny male teenager with acne, I would not be given any assistance. I wanted to get a specific skateboard for my best friend for his birthday, who is also a skater, so I went into the store for the first time in my life. The two staff members behind the counter did not even look up from their phones, and one said 'Hi'. I smiled and asked if they carried the board. Still without looking up, one said 'No'. I just stood there for a moment. I then asked if they could order it. Again, without looking up from his phone, he said 'No'. I saw that they carried another board my friend liked, noted the price and quickly left. I found the board on Amazon for half the prices they were charging at the store and bought it. I have received better customer service from a rhesus monkey. And as I walked out, a skinny male teenager with acne walked in and the staff greeted him warmly by his name.

Great service. I rented a bike from Mid Pacific Wheels at a very reasonable price. Frank was very…read morehelpful and knowledgable.

Serviced my 16 speed 30 yr old Hard Rock bike with derailer tune up, new brakes pads and cables,…read morenew chain and pedals, correct tire inflation, etc., the darn thing is like new! Mahalo Mid Pacific

They have good brands but the styles seem like they've been out of season for a while. Still asking…read morefull price for old looking stock though. The workers have never been nice or friendly no matter how many times we've visited in over a decade, which is the main reason why this review is so low. I'm normally all about supporting small local businesses but it's hard to be all rah rah this store when the people in this store have never been nice and the products have always looked dated. JS.

workers always rude , don't great you , don't ask if u need help , tell you things rudely .read more

Great selection of fins but guy who works there always acts a defensive and you feel like you're…read morebothering him when asking for a size or question. Not sure what that's about but great stuff in the store

always very helpful with helping me pick out boards and accessories. love how he supports local…read moresmall businesses also.

Oshima is a cool little shop we accidentally came across it going to the liquor store a few doors…read moredown. They have a good selection of nice clothes and gear that most other shops don't have. The service was very friendly as well.

Wrong customer service. Worker claimed tshirts were $10...Wrong....cashier charged $22. WTF!read more

The shop has a large selection of swimwear, shorts, and shoes for sale. We came in for the snorkel…read morerental and they were really helpful and provided suggestions, like licking the edges of the mask to stick to the head better. Err I didn't actually needed to use the advice but that's good to know. They also sanitized everything so the items were really clean. She was really considerate and suggested that we do a fitting first. The flipper straps are actually adjustable so I didn't see an issue. We rented it for one day and the lady said we could just drop it off in the yard if we came back after hours. The whole experience was a breeze and I felt that she really tried to see what a customer's concerns may be and addressed them without my having to ask! I was also semi-interested in a glass ring and she explained how it came from and such. Just very attentive, responsive, and pleasant. The location is really convenient, easy to spot and park.

I went to rent snorkeling gear. I didn't know anything about what I needed so I asked for help…read more Tiffany found a pair of fins that fit me and handed me a bag with a snorkel and mask in it. She never suggested I do a fitting in the store, or suggested that the mask may not seal around my moustache. She asked how long I needed the rental. I asked if they do it for 24 hours or only by the day, and she said by the day. I asked how late they would be open and she said they closed at 5. I said I would be out after 5, so it sounded like I would need a 2 day rental. After she charged my card for a 2 day rental, THEN she mentioned that if I wanted to return the gear after 5 I could just drop it on the back porch. This would have been exactly the thing she should have told me when I was asking what time they closed BEFORE I had committed to 2 days. I only needed 1 day and she sneakily got me to sign up for 2. When I went out to snorkel that day, the mask was dirty and I could not get the mask to seal around my moustache, so water kept rushing in. I gave it a try but I just couldn't snorkel like that. By the time I gave up, it was after 5pm, so I knew the shop would be closed and I couldn't call or go in person that night in order to ask for a refund. When I returned the next morning. Tiffany was not working. The woman working called Tiffany on the phone when I explained the problem, but would not let me talk to her. Instead she just said "it's not company policy to issue refunds" and brushed me off. After complaining again I was given Tiffany's phone number to deal with her directly. I called and she did not pick up. I left a message and she did not return it. I guess she is too busy running for city council to care about how people perceive her business. I would not recommend this shop to anyone who is not an expert. Know exactly what you are getting and ask about every single rule before you give them any of your money. They will not try to help you. They just want your money.

Ok, I have to admit that I keep coming because my daughter shares the same name as this store…read more But every time I enter, I'm pleasantly surprised with their selection. Compared to the dozen other shops that sell a hundred souvenir "Hawaii" t-shirts on this street, Kailani Surf Co. sells locally-designed, sometimes handmade, surf apparel and other fun things. Now that they've moved across the street, it seems like they've changed their style slightly, less "Kailani" branded stuff and offer smoothies and snacks. Besides clothes, they also offer beautifully-made wooden skateboard decks, made by the owner's husband and stuffed ocean animals and beanies, hand knitted by the owner's college student daughter. I also spotted organic sunscreen, and these awfully cute Brazilian bikini pieces that are reversible and can be worn as a top or bottom. I can see myself coming back here at the end of my trip with whatever money I still have left and doing some damage before returning back to the mainland!

The service is spectacular, and their frozen desserts even better! A must if you're in Kona. Be…read moreprepared to make multiple visits in one day. Best of all, it's healthy!

Bought an electric bike from her. Amazing service and product. Very happy. Likely to be a longtime…read morecustomer. Mahalo.

From the owner: Puna Rides Hawaii is all about making electric adventures accessible and fun for everyone. We offer…read morea wide range of e-bikes and e-rides in many brands and styles, perfect for kids as young as 2 and adults alike. Whether you’re exploring the Big Island or the rest of the Hawaiian Islands, we have the right ride for you. Beyond sales, we provide reliable e-bike repair services to keep you riding smoothly. As a local business, our goal is to help everyone ride green, get outside, and enjoy Hawaii all year long. We also offer free neighbor island shipping on orders over $1,500, so your next adventure is just a click away. From scenic trails to coastal rides, Puna Rides is here to make your Hawaiian adventures easy, fun, and electric.

We were visiting from Oahu and stopped in to see what they had. I saw some really cute shirts for…read moremy girls and they were on sale! The workers here were soo amazingly friendly. I absolutely love HILO and the genuine Aloha!!! Thank You HIC Hilo!!

Very similar to other HIC locations. Price and sales are consistent with other locations as well. I…read morewouldn't call it cheap but it's also not terribly expensive. They carry all the standard surf brands with great selection for men and women. We come for the accessories like their bags, belts, hats, etc. and they have great variety. The style is geared toward a surf and skate lifestyle. Staff was really friendly and helpful. They're consistently approachable and chill, which blended right into the feel of the store. We got exactly what we were looking for with the staff's help. They even helped us get a better deal by recommending some of their current sales.