I decided to try Osgood O'neil after reading positive reviews on Yelp. I called asking for the absolute best stylist at all 3 salons for curly/wavy hair. I told the receptionist that my hair is difficult (but amazing), and that I am picky. My haircuts are extremely important because I wear my hair naturally and how it behaves is dependent on how it is cut. After asking around, she recommended Jim at this location (Lovers).
I went in with long hair I was perfectly happy with. It was just wavy, not too full, and not in my face anymore than it has to be (I have big hair and a small face). I only needed my split ends trimmed. I walked out with wet hair, but as soon as it dried, I realized it was basically a mullet, which is completely unmanageable. It is way too short and way too big in the front (because that is what happens when a huge chunk of layers is cut way too short), but it is still really long in the back. It almost looks like two separate haircuts and could not be more unflattering to my face. Also, because so many layers were cut, the bottom is too thin. It is impossible to get my hair out of my face without putting it up. This is literally my worst nightmare and without a doubt, the worst haircut I've gotten in years. He cut so much off I'm pretty sure it will take years to grow back.
Before he ever started cutting, I was adamant about only wanting the minimum cut off, and I explained that if my layers get too short, my hair gets poofy, so I'm not sure why anyone in their right mind would do this. Jim did comment that my layers appeared heavy and in my face. He said he was going to lighten them up and get them out of my face. I did not realize that was code for cutting several inches off and making them fro out. I tried to warn him that cutting them too short could make it worse. He obviously didn't listen.
I called to complain as soon as my hair dried, and I went back in to talk to Bruce, the owner. He could not explain to me why Jim would give me such an awful haircut. All he could say was, "Well, Jim has never cut your hair before, so he didn't know it would react like this." But I warned Jim it would do this if he cut it too short. While I like some short layers around my face, I cannot handle having such a large volume of hair in the front cut so short. It gets way too full and in my face. Also, as the premier expert on wavy/curly hair, shouldn't he have known better? He saw and felt my hair, and I told him not to cut too many short layers because then it would look like a mullet. He did exactly what I was most afraid of and exactly what I told him not to do.
All Bruce could do was give me a couple products that just make my hair feel icky and get tangly after the first day (I only wash my hair every 3-4 days).
I am not sure why people like this salon. Honestly, if your hair is easy enough for these stylists to cut without any problems, then I think you could probably be happy elsewhere for a lot less. Yes, this salon is beautifully designed. They are really nice and certainly act like they know what they are doing. They don't.
I am also annoyed that Jim expected me to change my normal routine. I cannot style my hair as well as he did, and what he asked me to do is a pain and a waste of time. I previously got frequent compliments on my hair without any effort at all. I'm not sure why he felt I needed to become more high maintenance. Now I have to apply 2 products and comb my hair and pull it and shake it, and it STILL looks bad and is too poofy!! read more