I was in need of some new glasses and contacts. *note: Oscar Wylee does not do contacts* I saw that they were advertising on their website a good deal for two pairs of glasses as well as offering to donate a pair of glasses to those in need for every pair purchased. I made my appointment and it all went very smooth. The optometrist was sociable and skilled and the time that it took to get the exam done was short. But when it came to picking out the actual frames the options were limited. Most of the glasses frames were very narrow; too narrow to fit comfortably. I ended up deciding on two pairs and they were ready within a week. About one month later the screws fell out of my full plastic frames and I was left without working glasses in the middle of a vacation. When I arrived home I started to use my other pair but within a week the cheap metal that was used on the nose pads began to turn and stained my nose black. The blackened area quickly became irritated and dry and also caused my skin to break out in massive black heads. Glasses need to be cleaned, faces need to be cleaned but to have a product that is created using cheap materials that turn and stain your face... not acceptable. So now I have been able to fix the other glasses with new screws but I am surprised because I have been wearing vision glasses for most of my life and have never had screws just fall out. The other pair of glasses is basically a waste since the cheap metal nose pads turn my skin black and irritate my skin. I would never go back to Oscar Wylee for glasses and I would not recommend them to anyone. It was money wasted. read more

I went to the Sussex store in Sydney. I was greeted by non existent staff as most of the staff members were still on their computers, obviously they employ uni students with no manners or social skills. The frames looked like cheap knock offs. Extortionate prices considering all the frames are made in Chinese sweatshops and you can find exact styles on Ali Express for $5 - $10. Not happy with my experience. read more

These folks know a successful business model when they see one. Oscar Wylee seems to be very closely modelled on the US online business, Warby Parker, a specs company with funky retro styles, and rather good customer service policies. Like Warby Parker, Oscar Wylee is an online specs & sunglasses business with deliberately retro / hipster / geeky styles. Definitely more interesting (and cheaper) than the selection at OPSM, and those sorta places. Far and away the best thing about Oscar Wylee is the "try 5 styles for free" policy. There's no catch. On the website you can select 5 pairs of specs (not sunnies) to try at home, and they'll post them to you free of charge. Very quickly, too. Then, you can try them at home, show them to your mates, wear them out for a day (they're just glass) ... And then post them back (OW even pay for the return postage). After that, it's more than tempting to order a pair, especially because the frames are only $98. No extra fees for prescription lenses. Sunglasses are more like $198 (with prescription lenses) or $98 without prescription. You either tell them your prescription online, or get them to contact your optometrist. You'll need to know your pupillary distance measurement (either ask your optometrist or measure it yourself - OW show you how to do it). They are registered with most major health insurers, so you can submit a claim later if you like. There really is no catch. It's crazy. I just got my specs in the mail. They got the script right, and they fit, and they seem like they're good quality. The case is also really schmick. I'm totally stoked. Of course, I now look like a total hipster cliche, but it can't be helped. I'm a happy camper. Looking in the mirror with my new glasses, I am no longer depressed about putting glasses on. Sure, I've still got a pretty weird looking head, but at least the glasses are cute. PS: I'm guessing here, but I think it's just an online business, I don't think they have a shopfront. This is probably one of the ways they keep the costs down. EDIT 22/9/13: they have a shop front now... Sussex St in the city, or so I've heard... read more

Awesome range of both prescription glasses and sunglasses in their Sussex Street store! They have a great system where you can order 5 pares of trial glasses online and they ship them to/from you and it's completely free. They also have a promotion running indefinitely for 2 pairs of prescription glasses for $98! Great store and great company. read more

Was extremely impressed by the customer service and care provided by the Chatswood Store staff. Amanda the optometrist took extra time and care to ensure that I was comfortable and certain with the new script. I really appreciated the due diligence she provided. The staff at the desk were also excellent in helping me pick out my frames and knew what styles would suit my face. They went above and beyond the scope of their job descriptions multiple times and I cannot recommend these guys highly enough! read more

This is a review for the Warringah mall store. From the moment I walked in I was made to feel uncomfortable, the 2 assistants were having a private joke and kept looking over at me while I was waiting. I was then taken to a room for some initial tests, and could see (and smell!) a half eaten lunch. When I mentioned it, the assistant asked me if I would like a chip! By this time they already knew I wore contacts full time as I had been asked to take them out. I was left back in the waiting area unable to see which is a very vulnerable feeling. When I was called in to see the optometrist (and luckily managed to follow her without bumping into anything) she was clearly reading off a script. I mentioned that I only wore contacts straight away but as this was not on her script she didn't respond and kept talking about glasses. Several times she talked about the distance to the screen I use for work, which puzzled me as no one had asked me what I did for work (I guess it was on the script!) Then finally about 3/4 through the eye exam she told me that she was not qualified to give me a script for contact lenses and Oscar Wylee did not sell contact lenses, that after my exam with her was finished I would need to make an appointment with a different chain and basically start again! To add insult to the time that had been wasted she then insisted in finishing the exam and her script, and then tried to sell me sunglasses - I think they felt that I was the one who had wasted their time! Big lesson for me, first time I had tried a 'chain' after years of amazing service with Peter Hewitt in Mosman. Cant wait to go back there now! read more

Had a look at their store in the Galleries in Sydney CBD and you can see that they have copied Warby Parker in NYC. Sadly they didn't copy the quality, the customer service or the layout. Frames are laid out on benches in no particular order so choosing anything is almost impossible. Ironically the fame sizes are written in small print on the arms of the frames (normal) but without glasses you cant see them (not so great). The staff have very limited knowledge about the product and are pretty much useless. I asked for the widest Mens frames and was handed something at random. When I asked if these were the widest frames I was told "they look wide". I was then handed another frame that was narrower and the staff member walked away. The sunglasses were also disappointing. Staff were not really engaged or interested. I had to explain to the shop assistant what the 3 numbers mean (Lens, bridge and arm) as she didn't know. Why she was working there I will never know. I gave them the benefit of the doubt a few days later but still they were hopeless. Sure, the glasses are cheap but you can feel that the quality is only just average. Warby Parker works in the USA for a number of reasons that this cheap copy does not. 1) Range 2) Retail experience 3) Staff knowledge, engagement and passion for the business 4) Customer engagement I can get my WP's made up in the USA and shipped to me through borderlinx in about a week for $150 each delivered. Yes, they are more expensive than Oscar Wylee however the quality is markedly better and the customer service streets ahead. I called WP in NYC and spoke to a very knowledgable staff member who made recommendations as well as gave me the total width of the frames. Oscar Wylee could not replicate this in a store only 10 minutes walk from my office and WP is in NYC. Sadly, this is a cheap imitation. Buy WP online instead. read more

Very disappointed with my recent $600+ spend at Oscar Wylee. I purchased 2 pairs of glasses, one with 1.67 high index thinning, as I have a high prescription and liked the larger size frames. I received my glasses and the edges were much thicker than my old similar size glasses from Specsavers. I am disappointed with your overseas lab as they do not compare to the labs in Australia or the labs such as Zeiss, Hoya or Essilor which OPSM use. No satisfaction guarantee was given unlike Specsavers or OPSM. No refund offered. Stuck with 2 thick glasses and a loss of $600. read more

Just received my order from Oscar Wylee and couldn't be happier. The glasses are excellent value for money and the customer service also 5 star. Thanks. I'll be back for sunglasses soon. read more